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Estimated Shipping Times

Questions, answers, and discussions about the Lucky Mojo Curio Co.
Top of the Hill
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How Long are order now

Unread post by Top of the Hill » Fri Feb 13, 2015 3:42 pm

Hello

I would like to know if the store is caught up with orders pending from the holidays?

Thanks

j82
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Re: How Long are order now

Unread post by j82 » Fri Feb 13, 2015 4:08 pm

Top of the Hill ,

I would call the store and ask they could give you a approximate time frame. Also orders can take longer depending on what you ordered, and how much. Large orders can take longer if an item is out or being made still.

mmachix
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Re: How Long to Receive Order?

Unread post by mmachix » Wed Feb 18, 2015 11:50 pm

I ordered since Feb 1, 2014. How can I get rush order on my stuff???

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Miss Aida
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Re: How Long to Receive Order?

Unread post by Miss Aida » Thu Feb 19, 2015 9:06 pm

Hello, mmachix

Please call the shop and ask them

I think they do indeed provide rush delivery (but am not absolutely 100% sure).

If they do, could you let me know, please?

Take care

LunarPriestess
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Mail Order Timeline

Unread post by LunarPriestess » Tue Mar 03, 2015 11:17 am

Hello all! I placed an order online about 16 days ago. I received an order confirmation and a few days later the cost was taken from my bank account and everything looked great. But since then my order hasn't come and I was getting a little worried that it wasn't coming or somehow was disrupted. I am looking forward to receiving it and have several projects to do that I have put on hold until more supplies come in. Is it normal for the mailed orders to take a little longer? Just curious!
Blessings!

A.

Moonlightdream
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Re: Mail Order Timeline

Unread post by Moonlightdream » Tue Mar 03, 2015 3:49 pm

Hi LunarPriestess,
Yes it's normal. Have patience! It's "high season" at LM and it might take longer than expected. It took 1 and a half month for my order to arrive, maybe also due to the fact that my order was quite big ( I just got it yesterday). Hope you get yours soon! =)
Blessings

LunarPriestess
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Re: Mail Order Timeline

Unread post by LunarPriestess » Tue Mar 03, 2015 5:36 pm

Thank you so much! That makes me feel so much better. This is my first order from Lucky Mojo. Good to know! It probably does not help that I live in rural Tennessee - but you never know. Thanks so much again and best wishes in your practice! Can't wait for mine to get in!
Blessings!

A.

Mrs Black Indian
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Re: Mail Order Timeline

Unread post by Mrs Black Indian » Tue Mar 03, 2015 7:40 pm

LunarPriestess wrote:Thank you so much! That makes me feel so much better. This is my first order from Lucky Mojo. Good to know! It probably does not help that I live in rural Tennessee - but you never know. Thanks so much again and best wishes in your practice! Can't wait for mine to get in!

I promise you that it will be well worth the wait. Everything that I have ever ordered and obtained has been TOP of the line and has worked!!! I border you - live in Virginia and sometimes it seems like it takes for ever but I think that it's because we are anxiously awaiting for our supplies to arrive to get on with our work. Congratulations for finding LM - they are SUPER!
Blessings!
Thank You Saint Martha Dominator Lubana!!!

mmachix
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Re: How Long to Receive Order?

Unread post by mmachix » Tue Mar 03, 2015 11:08 pm

I am in Canada. It took three weeks to be shipped out and another week to get here. So about. Month. Call the shop and ask. That is what I did.

Moonbeam38
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Re: How Long to Receive Order?

Unread post by Moonbeam38 » Sun Apr 19, 2015 5:40 am

I was wondering if the red 4 inch taper candles are back in stock. When I tried to order them back in February I called and was told they weren't being carried anymore by the manufacturer they were getting them from. I was wondering if the red ones were picked up again because i would love to order them through LM.

Also, I just ordered a vigil candle to be lit on the altar. I know you get a report when the candle burn is completed. But I was wondering, are you notified when the burn begins? How long after the order is received do the candles get lit? I couldn't seem to find out that info through the website. I'm very excited about the candle burning and I look forward to the results. Thanks!

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Ms Melanie
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Re: How Long to Receive Order?

Unread post by Ms Melanie » Sun Apr 19, 2015 12:08 pm

Hi Moonbeam38,

These are questions for the shop. You would have to call them.

Hope this helps.
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Moonbeam38
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Re: How Long to Receive Order?

Unread post by Moonbeam38 » Sun Apr 19, 2015 12:22 pm

Thanks I will definitely give them a call. I wasn't sure about it.

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AfroLatina
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Re: How Long to Receive Order?

Unread post by AfroLatina » Sat May 09, 2015 5:42 am

Maybe this will help someone out, but I called the shop about two weeks ago to find out how long it will take for my order to be processed and the woman on the phone said because of what i had ordered, it would take about 4 weeks.

Naexis
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Re: How Long to Receive Order?

Unread post by Naexis » Wed May 20, 2015 7:27 pm

Are fixed candles considered a quick-pick item?

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Miss Aida
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Re: How Long to Receive Order?

Unread post by Miss Aida » Wed May 20, 2015 10:07 pm

Hello, Naexis,

I can't speak for the shop.

You would have to contact them and ask them how long it would take to send those to you

Sorry that I couldn't be of more help here.

Take care

inlove35
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Re: How Long to Receive Order?

Unread post by inlove35 » Sat May 30, 2015 4:25 pm

I originally placed my order March 16, 2015. I called and received half the order as requested. Then received the other half of the order later this month, however, four items are missing and when I call I am told it will be shipped and it never comes. I need to know what to do because I am told when I call the package is on the way and even given tracking numbers that do not work....

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Miss Aida
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Re: How Long to Receive Order?

Unread post by Miss Aida » Sun May 31, 2015 8:08 pm

Hello, inlove35,

Sounds like a mix-up.

Please call the shop and ask to speak to the manager. I'm sure she'll figure out the problem

take care

sparker
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Re: How Long to Receive Order?

Unread post by sparker » Wed Jun 10, 2015 3:32 pm

I just wanted to take a second to praise LM for quick shipping.

I placed an order about six weeks ago and called about it a couple of times. Turns out, even though the order went through, the system somehow didn't process the payment, so it was hanging out in lucky mojo limbo for a while.

I placed another order - few days ago and it's already arrived!

One thing I ordered was a mini catholic saint statue. It's a crapshoot, since you don't know which one you'll get -- they are advertised and sold "assorted.". I got St. Jude, who happens to be my favorite, and I feel like it's a sign good things are under way! Also so nice to finally smell some of the oils I've browsed endlessly online!

Metalina
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Re: How Long to Receive Order?

Unread post by Metalina » Mon Jun 29, 2015 7:57 pm

I'm just curious what others consider to be a large order, vs small or medium. I placed a seven item order recently. That's not large, is it?

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Miss Athena
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Re: How Long to Receive Order?

Unread post by Miss Athena » Mon Jun 29, 2015 8:12 pm

Hi Metalina,

It's all relative, and it depends on what kinds of products are in your order. If you're experiencing a shipping delay, call the shop and they will check on the status for you.

Good luck.
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Metalina
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Re: How Long to Receive Order?

Unread post by Metalina » Tue Jun 30, 2015 12:26 pm

I only just ordered this past weekend, so it is very early. I was just curious. I didn't know how the orders were filled until I read this thread, and the knowledge is making me want to figure out how is the best way to order materials as I build my collection. Usually I wait until I am ready to order a lot to save on shipping.

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deaconmillett
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Re: How Long to Receive Order?

Unread post by deaconmillett » Fri Jul 03, 2015 9:53 am

I'm the same way about shipping, Metalina. I usually have a backlog of "sure would be nice to haves" that builds until I run out of something I just can't work without!
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Candlewks
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Re: How Long to Receive Order?

Unread post by Candlewks » Mon Jul 06, 2015 8:07 pm

Hopefully this helps some regarding timing and receipt of your order. I live in Phx, AZ and it took about 10 weeks to get one of my order.

I made two orders in April. One on April 24th and another one on April 29th. I followed up on May 26th on the first one and they said it would be another week or so. Didn't receive either order so I followed up June 14th again regarding the first order made April 24th and they said they were waiting for a few more items - I had a FMB spell kit in the order.

angelael
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Re: How Long to Receive Order?

Unread post by angelael » Mon Jul 06, 2015 9:23 pm

They really tend to get backed up at that time of the year because of the yearly festival in May. I even put a note on my calendar early in the year to put my order in by mid-March. However I did not get my order in until the first week of April. I ordered about 15 bath crystals, 4 oils, a couple of herb baths and some candles. I got that order on June 29th. (Normally, depending on the time of year that order would have taken 1.5 months to ship and sometimes less.) This Sunday on the radio show Ms Cat did express that they were still backed up due to a couple of people quitting and there was just a rise in the number of orders this year.

Anyway I already have a reminder on my calendar in December to have any large orders put in by mid-February next year.

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Miss Aida
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Re: How Long to Receive Order?

Unread post by Miss Aida » Tue Jul 07, 2015 6:38 am

Hello, Candlewks,

I will bring this to Miss cat's attention immediately.

I am so sorry.

Candlewks
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Re: How Long to Receive Order?

Unread post by Candlewks » Mon Jul 13, 2015 10:42 am

After emails and phone calls about my order placed on April 24th, I requested that it be cancelled/refunded because they couldn't find where my order was even though it was in the computer when I called on 7/7. They said I had to talk to the office mgr to make sure I would get a refund so I sent an email to her on 7/7 -- but today 7/13 (on my b'day of course), I got the package.

My suggestions to buyers; to call after 6 weeks and keep on it as they are on a backlog.

CokoButtah723
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Re: How Long to Receive Order?

Unread post by CokoButtah723 » Mon Jul 13, 2015 1:24 pm

Re:received my order today
Thanx
Do on to others as you would want done to you!

hecate
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Re: How Long to Receive Order?

Unread post by hecate » Mon Jul 27, 2015 8:22 am

Hi, just a quick query about how long it takes for shipment to arrive in the UK. I did receive one parcel (candles) but I had expected it to be followed up with another (more candles and same bath salts), both orders had been placed the same day, one month ago. Any info is much appreciated, gratitude and blessings.

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Miss Aida
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Re: How Long to Receive Order?

Unread post by Miss Aida » Mon Jul 27, 2015 9:21 pm

Hello, hecate ,

I am sorry but I have o idea what has happened.

Please contact the shop. Here is their e-mail address: order@luckymojo.com

Wishing you the best

Lala+
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Re: How Long to Receive Order?

Unread post by Lala+ » Tue Aug 04, 2015 2:00 pm

Currently, what is the approximate wait time to recieve a order currently? Going to ny

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Miss Athena
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Re: How Long to Receive Order?

Unread post by Miss Athena » Tue Aug 04, 2015 9:06 pm

Hi Lala+

It would be best for you to contact the shop directly and ask. It's hard for us to know how their schedule is running.

You can email them at: order@luckymojo.com

Good luck.
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Lala+
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Re: How Long to Receive Order?

Unread post by Lala+ » Tue Aug 04, 2015 9:39 pm

Thank you. Will do tomorrow.

DemiOmen
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Re: How Long to Receive Order?

Unread post by DemiOmen » Sun Aug 09, 2015 9:12 pm

Would it be a problem for LM to ship to my P.O. Box? I have nosey neighbors & I am a very private person. From my experience some curio companies will not ship to P.O. Boxes.

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Miss Aida
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Re: How Long to Receive Order?

Unread post by Miss Aida » Mon Aug 10, 2015 6:26 am

Hello, DemiOmen ,

Postal orders can ship to Post Office Boxes. UPS will not deliver to a Post Office Box.

Please call the shop or e-mail them formore details: email address is:

order@luckymojo.com

Take care

Luckyyone
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Re: How Long to Receive Order?

Unread post by Luckyyone » Sun Sep 13, 2015 6:29 pm

Just wanted to post a thank you thank you thank you! I got my shipment so quick! The quickest I've ever gotten it!! Makes me want to place another one! lol (I just gotta decide what else I need) lol

queenofheart
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Re: How Long to Receive Order?

Unread post by queenofheart » Sun Sep 13, 2015 8:00 pm

How long did it take? Im waiting on a doll baby but they said the lady that works on the black dolls was out for some weeks. :( I also ordered a ton of other stuff and im so anxious. Im ready to goofer the hell out of someone and play with someones mind lol.

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Miss Aida
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Re: How Long to Receive Order?

Unread post by Miss Aida » Sun Sep 13, 2015 11:11 pm

Hello, queenofheart ,

Each order is different.

Please call the Lucky Mojo shop to find out

Good luck!!

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catherineyronwode
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Re: How Long to Receive Order?

Unread post by catherineyronwode » Mon Sep 14, 2015 7:29 am

Queenofheart -- Yes, the woman who hand-sews all of the custom-made doll-babies is out on sick-leave for two weeks. I think i know your order, and i apologize. You can always cancel the order and ask for a refund -- but she will be back at work soon.

In other news, the Apprenticeship Week of August resulted in several new folks being well-trained to make incenses and oils, and we are running very close to "on time" now for those orders. Spell kits are a bit backed up (lots of ingredients to make for each kit) and so are sachet powders (the new folks haven't yet had training on sachet powders -- but they will get it in November). Generally speaking, most orders are shipping within one week.

Also, always remember that there are OTHER reasons an order may be delayed -- specifically, we are unable to run redit cards in which

1) the billing address typed into the online shopping cart was not an exact match to the way the bank has the card's billing address written out,

2) the customer's bank blocks transactions from another country or state, or

3) the customer is attempting to run a gift card which they failed to register with the issuing bank.

If this happens, we will phone folks -- but many people do not respond or pick up their phone messages, and then wonder why they never got their goods.

We do not send email about this because in our experience, emailed responses are usually not helpful and just clog our inbox -- it is best to go over the address and zip code and try to run the card while both parties are on the phone.
catherine yronwode

queenofheart
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Re: How Long to Receive Order?

Unread post by queenofheart » Wed Sep 16, 2015 10:08 am

Mrs. Cat I think ill hold off on cancelling my order. They did tell me to try again at the end of the week. Ive never worked with a doll before so Im super excited!!!!!

queenofheart
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Re: How Long to Receive Order?

Unread post by queenofheart » Wed Sep 16, 2015 11:55 am

I just called to check on my other order and was told she was back in and working on it.

Btw is it Miss Cat or Mrs? Or doesnt matter?

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Miss Aida
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Re: How Long to Receive Order?

Unread post by Miss Aida » Wed Sep 16, 2015 11:47 pm

Hello, queenofheart,

It's Miss cat

Take care

queenofheart
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Re: How Long to Receive Order?

Unread post by queenofheart » Tue Sep 22, 2015 9:53 am

I want to say thank you, and im glad I did not cancel my order. I called yhe 16th and was told she was working on it, my order showed it was delivered on the 19th but due do the post office and my address mishap it will be delivered today. That was extremely fast.

I also want to say my some what of a big order will also be delivered this week. Which is so perfect because he is gone for some time now so ill be able to set up a proper altar.

The products remind me of church song. Lol they may not come when you want em, but they'll be there right on time lol.
Thank you Miss Cat and your wonderful workers.

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catherineyronwode
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Re: How Long to Receive Order?

Unread post by catherineyronwode » Tue Sep 22, 2015 9:25 pm

Thank you for that sweet testimonial. We are currently shipping orders within one week.
catherine yronwode

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catherineyronwode
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Re: How Long to Receive Order?

Unread post by catherineyronwode » Sat Sep 26, 2015 9:50 pm

As of this week, most orders are shipping within 3 days. The only exceptions are those which require herbs to be harvested from the garden and dried -- that will add time. There are 16 orders on the floor older than 48 hours which await our making the oils, powders, or bath crystals. Boxes on the shipping table that all products made, and are just awaiting packing are all less than 72 hours old. We are officially back on track!
catherine yronwode

Santiago
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Re: How Long to Receive Order?

Unread post by Santiago » Sun Sep 27, 2015 1:47 am

I had placed my biggest order to date on Sept 12th and received it Friday! SUPER fast shipping and as always wonderful products!! Way to go!!

Cupcake
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Re: How Long to Receive Order?

Unread post by Cupcake » Fri Oct 02, 2015 12:30 pm

Hi lucky mojo family, I just wanted to say thank you to everyone at lucky mojo. I've been ordering for a few years now and its always a pleasure. I placed an order Tuesday and it came today. I appreciate the fast delivery.

Peace and Blessings,

Cupcake

cactusrose
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Re: How Long to Receive Order?

Unread post by cactusrose » Thu Nov 05, 2015 1:40 am

Hi Friends,
I know you guys are probably very busy, I was just curious about how long I would be looking at to receive a break up spell kit I ordered a little over a week ago. I was really hoping to do the work on it during this waning moon and I'm starting to run low on time for that! Hopeful that I won't have to wait until the next one. Thanks!

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Thomask
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Re: How Long to Receive Order?

Unread post by Thomask » Thu Nov 05, 2015 9:10 am

Hello cactusrose

I would recommend emailing the order department. Or calling them

Phone number: (707) 887-1521

e-mail address: order@luckymojo.com

Have a good day

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catherineyronwode
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Re: How Long to Receive Order?

Unread post by catherineyronwode » Thu Nov 05, 2015 8:24 pm

Hi, this is cat. We are holding our Apprenticeship week right now -- 15 graduates of my year-long course are receiving hands-on training. This holds up production temporarity, as they must attend lectures and make products under my supervision. Many of the shop worker team are in this training program, so they can get certified on making bath crystals and sachet powders from scratch -- so we are backed up about a week now. We will blast our way through the log-jam very quickly, however, once the training is done, because we have made many items, and we also now have more trained team members.
catherine yronwode

cactusrose
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Re: How Long to Receive Order?

Unread post by cactusrose » Sat Nov 07, 2015 2:54 pm

Thanks for the info, Miss Cat! Glad to hear about the new class of apprentices. I'm just pleased to hear my order is in the works, we had a package thief going around my apartment building this week, I was worried he had gotten ahold of it. Thanks!!

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How Long to Receive Order?

Unread post by supernaturalfaerie_1 » Sun Dec 06, 2015 2:15 pm

Hi,

I would like to know what is the estimated delivery after placing your order?

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Miss Aida
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Re: How Long to Receive Order?

Unread post by Miss Aida » Sun Dec 06, 2015 8:47 pm

Hello, supernaturalfaerie,

You would have to contact the shop and ask them.

It all depends on what you have ordered.

Phone number: 707) 887-1521

E-mail: order@luckymojo.com

Take care

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catherineyronwode
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Re: How Long to Receive Order?

Unread post by catherineyronwode » Mon Dec 07, 2015 10:05 am

Hi, this is cat --

Right now we are shipping most orders for oils, incense, sachets, bath crystals, herbs, roots, amulets, books, and statuary within 24-48 hours.

Spell kits that require multiple items to be made are mostly shipping in 48-72 hours, but a few spell kits are running about a week behind as we have to harvest and dehydrate certain herbs.

Because Lucky Mojo is a home-based company where everything is freshly hand-made to order (no factory! no warehouse!), we do get caught up on orders and fall behind on orders on a regular, albeit unpredictable, basis.

Thanks for asking -- and feel free to pose the question any time, because the answer may vary.
catherine yronwode

amysx13
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Re: How Long to Receive Order?

Unread post by amysx13 » Thu Dec 10, 2015 12:20 pm

I just want to say that I placed a decent sized order on Friday, Dec 4 and I received it today, Dec 10, on the East Coast, less than a week after placing it!!! I was so excited to see it lol, it was early Christmas for me today! As always it was beautifully packaged and everything is just perfect. I have a holiday party tonight and wasn't expecting to have my new oils yet so now I'm expecting to have an even better time than anticipated :lol: Thanks so much to the shop for being so amazing!

-Amy
Thank you Saint Martha for your continued blessings!

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Cassius
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Re: How Long to Receive Order?

Unread post by Cassius » Wed Dec 23, 2015 6:19 am

Like Amy, my order placed Sunday, Dec 13 arrived Tuesday, Dec 22 when shipped to CT. Everything arrived safe and sound, packaged securely. Thanks to the shop for their prompt handling in what is undoubtedly a busy holiday season!
- Cassius
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He thinks too much: such men are dangerous.

jackiem
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Re: How Long to Receive Order?

Unread post by jackiem » Wed Dec 30, 2015 3:02 pm

I have ordered products, it had been a month. Does it always take that long?

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catherineyronwode
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Re: How Long to Receive Order?

Unread post by catherineyronwode » Wed Dec 30, 2015 7:13 pm

Hello, jackiem,

Today is December 30, 2015. The oldest box on the shipping table has a date of December 25 (five days ago). Most of the boxes are from December 28 and 29th, and some are even from today, Mail does move more slowly during the holidays, but unless you live somewhere on another continent, you should have had your order weeks ago.

Things can go wrong:

1) Postal Service trucks can catch fire and burn,

2) boxes can go missing off of doorsteps,

3) mailmen can steal things for themselves,

4) you may have given us the wrong address,

5) we may have been trying to contact you regarding a problem with your order but received no reply from you and gave up,

6) we may have sent your package to the wrong address, and / or

7) dogs may have eaten your package.

So ... PLEASE telephone the shop. We are open 7 days a week, 9:00 AM to 5:00 PM Pacific Time. Ask for Leslie, Nikki, Eileen, or Yose. Tell them your name and when you placed the order. They will be able to look up the invoice number and check the delivery address, tracking number, and delivery status. If the thing that went wrong is our fault, we will ship a replacement package.
catherine yronwode

Aleesha22
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Re: How Long to Receive Order?

Unread post by Aleesha22 » Tue Jan 05, 2016 6:15 am

Hey guys
How long will orderes take to send to England

thanks

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Miss Athena
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Re: How Long to Receive Order?

Unread post by Miss Athena » Tue Jan 05, 2016 1:08 pm

Hi Aleesha22,

You really should contact the shop directly, as we can't speak for them on the forum. They will know best how long shipping takes to various locations.

Good luck.
HRCC #1909G

mavsgirl41
Posts: 14
Joined: Mon Feb 29, 2016 7:45 am

Order Status?

Unread post by mavsgirl41 » Fri Mar 18, 2016 8:57 pm

Hey all,
I was wondering if there was any way to get a tracking number since I placed my order on March 3rd and I have yet to receive it. This is about my fourth time ordering and it never took this long before so I was thinking it may have gotten lost.

Lucky Mojo Curio Company Catallogue
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