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How Long to Receive Order?

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Inhalexhale
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Re: How Long to Receive Order?

Unread post by Inhalexhale » Mon Sep 11, 2017 9:04 am

Thank you guys

Inhalexhale
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Re: How Long to Receive Order?

Unread post by Inhalexhale » Thu Sep 28, 2017 4:31 am

My order has not been shipped yet. How can I go about cancelling and getting reimbursed? I won't be using the items anymore.

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Sister Jean
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Re: How Long to Receive Order?

Unread post by Sister Jean » Thu Sep 28, 2017 9:43 am

Hello Inhalexhale,

You need to call the shop: 707-887-1521.

Take care.
Thank you saints and spirits!
Proud member of AIRR and Hoodoo Psychics!
readersandrootworkers.org

Apprentice
Posts: 14
Joined: Fri Apr 07, 2017 2:34 am

Re: How Long to Receive Order?

Unread post by Apprentice » Fri Oct 06, 2017 6:33 am

Hi I have been a customer for quite sometime. Let me start by saying that it has been great up to this point. I had a reading with one of the AIRR readers. I paid monies on the 14th of September for two candle services.The rootworker promised to have report done in ten days . We are now at day 22 and I still haven’t received any info. I tried calling 72 hrs ago and left a msg. But yet I still have not received a response. I am really disappointed.. I would much have rather the rootworker tell me that they cannot do it. Or let me know if something came up hence the delay. Anyways, I am not quite sure how to handle this situation.

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Sister Jean
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Re: How Long to Receive Order?

Unread post by Sister Jean » Fri Oct 06, 2017 7:56 am

Hello Apprentice,

I'm sorry you are having trouble with this. After you attempt to contact your rootworker three times, you can contact the ombudsman for assistance. Here is information about that:

problems-contacting-an-airr-reader-cont ... 71s30.html

Good luck!
Thank you saints and spirits!
Proud member of AIRR and Hoodoo Psychics!
readersandrootworkers.org

Successfulstoner412
Posts: 11
Joined: Thu Jan 11, 2018 10:26 am

Re: How Long to Receive Order?

Unread post by Successfulstoner412 » Fri Jan 19, 2018 7:26 am

I recently ordered the lavender love spell kit, bewitching oil, and follow me girl oil. When will I get tracking info and how long it's gonna take for me to get the items? Thank you!

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Sister Jean
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Re: How Long to Receive Order?

Unread post by Sister Jean » Fri Jan 19, 2018 10:28 am

Hello Successfulstoner412,

Lucky Mojo doesn't automatically send out tracking information for their orders, but they will look up your order by its tracking number, with expected date of delivery, if you call the shop and ask: 707-887-1521.

Take care.
Thank you saints and spirits!
Proud member of AIRR and Hoodoo Psychics!
readersandrootworkers.org

Metalina
Posts: 46
Joined: Tue Jun 02, 2015 10:01 am

Re: How Long to Receive Order?

Unread post by Metalina » Thu Jan 25, 2018 7:22 pm

Just a quick thank you. I made a large order on January 1st, and it shipped today. That’s faster than I was expecting. Lots of love!

stillsosola
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Location: Florida raised, Mexico living

Re: How Long to Receive Order?

Unread post by stillsosola » Sat Feb 24, 2018 2:21 pm

Hi I made an order on Feb 23 and I forgot to add hat I need discreet shipping packaging is there a customer service number I can call to request discreet shipping packaging?? Or a way to contact the shop via email???? It's important as my parents will through away the package if they see it's from lucky mojo

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Sister Jean
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Re: How Long to Receive Order?

Unread post by Sister Jean » Sun Feb 25, 2018 11:24 am

Hello stillsosola,

Just call the shop and talk to them: 707-887-1521.
Thank you saints and spirits!
Proud member of AIRR and Hoodoo Psychics!
readersandrootworkers.org

AfroCubanRoots24
Posts: 1
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Re: How Long to Receive Order?

Unread post by AfroCubanRoots24 » Tue Mar 20, 2018 2:39 pm

Hi and thank you for letting me join the forum! I'm sorry i know this is an old post but I'm wondering how long it would take to get to Wisconsin if I ordered 5 things? Is there a way to know what's all in stock to be able to be shipped soon? Thank you!

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catherineyronwode
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Re: How Long to Receive Order?

Unread post by catherineyronwode » Tue Mar 20, 2018 4:24 pm

Hello, AfroCubanRoots24 --

How long it takes us to process your order and ship it depends on our schedule of hand-crafting every product -- we make oils and powders in small runs, so everything is fresh -- and we ship things out based on what i in stock. Best to check with the shop before ordering and ask -- are thee things on the shelf right now... or do as many others and ask us to send only what we have and cancel the rest of your order -- or, if you do not mind paying additional shipping, ask us to ship what we have, then make a back order and ship the second batch when ready.

Oils are almost always in stock -- other items vary. We are working as fast as we can, but we are very popular and it takes time to make things.
catherine yronwode

vata girl
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Re: How Long to Receive Order?

Unread post by vata girl » Wed Apr 25, 2018 6:19 pm

Not complaining because I know good things take time, but just wondering if shipping is moving a bit slower than usual due to the Hoodoo Heritage Festival, etc? I have two orders I've been waiting on for a while and just placed a third. Can't wait for my stuff! :D

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catherineyronwode
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Re: How Long to Receive Order?

Unread post by catherineyronwode » Wed Apr 25, 2018 6:22 pm

vata girl --

Yes, the wek-long Apprenticeship and the Hoodoo Heritage Festival always put us behind on orders. You can call the shop and ask where your packages are at -- Nikki or Leslie can easily help you -- and you can also ask for a split-ship if you want. That way we will ship everything we have made for your order right away and ship the rest later. You will be charged for the extra shipping, because of the time it takes us to re-make your invoice, but for many people, split-shipping is the preferred way to go.
catherine yronwode

pinksugarcandy
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Joined: Mon Feb 13, 2017 2:58 am

Re: How Long to Receive Order?

Unread post by pinksugarcandy » Sat May 12, 2018 5:22 pm

I placed an order end Mar and till now it has not been shipped out. Moreover, I am not from the US. My past orders always take so long to ship out. Is this always the case for international orders? I order because there is some work I need to do urgently eg job getting or reconciliation but if it's always going to take so long, it will be too late for me.

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Sister Jean
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Re: How Long to Receive Order?

Unread post by Sister Jean » Sun May 13, 2018 9:20 am

Hello pinksugarcandy,

You may just want to call the shop and get the status on your order. The number is 707-887-1521.

Take care.
Thank you saints and spirits!
Proud member of AIRR and Hoodoo Psychics!
readersandrootworkers.org

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