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Payment Methods, Billing Statements Questions and Answers

Questions, answers, and discussions about the Lucky Mojo Curio Co.
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Miss Aida
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Re: Payment Methods, Billing Statements Questions and Answers

Unread post by Miss Aida » Tue Sep 29, 2015 9:21 pm

Hello, snowwhite,

Please call Leslie again.

I understand that it is an inconvenience to wait on the phone but, Leslie handles these issues.

The forum is not the correct place to handle this matter.

I am sorry
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rossoporpora
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Re: Payment Methods, Billing Statements Questions and Answers

Unread post by rossoporpora » Wed Oct 26, 2016 3:09 pm

Hi, I'm new on LM and I've recently tried to purchase some items. I've used a card that's for my own use but whose owner is my mother, I've always used it but as I was told, the shop does not ship if the billing name does not match the one on the card. Can't really argue with that, so I used my own card and now there's another issue: "U = Address information is unavailable (Non-US Billing Address)" and I don't understand what this means.
I'm a foreign customer, obviously not buying from the US, could this be the problem?
Could I order again using my mother's datas? We live in the same place and honestly I wouldn't be using her card if I didn't have her consent.

I've been told to have her call the shop and give verbal consent but I live in Italy and as you understand it's not possible.
I just want to be clear, I'm not complaying, I'm really just confused and I'm asking for help.

Thank you and sorry to bother!
Thank you, St Michael.

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rossoporpora
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Re: Payment Methods, Billing Statements Questions and Answers

Unread post by rossoporpora » Wed Oct 26, 2016 5:38 pm

Sorry, I meant complaining not complaying.
I went back looking if I perhaps did something wrong and I've noticed that I wrote down my home phone number instead of my mobile phone number, which is connected to the card.
Since it's the first time I've done this when buying online, it seems like a possible reason (I had to use my home phone a lot this week and that's probably why I made this mistake).
Sorry if I'm wasting your time with these issues, once again this never happened before and I really want to work this out!
Thank you, St Michael.

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Sister Jean
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Re: Payment Methods, Billing Statements Questions and Answers

Unread post by Sister Jean » Wed Oct 26, 2016 7:51 pm

Hello rossoporpora,

Once you put in the correct phone number were you able to get your order to go through? If not, you'll probably just want to call the shop, sorry!
Thank you saints and spirits!
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rossoporpora
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Re: Payment Methods, Billing Statements Questions and Answers

Unread post by rossoporpora » Thu Oct 27, 2016 5:08 am

I haven't tried to put the correct phone number, the error was presented me by mail, isn't something that happened to me while I was paying, and I was told that my card can't be returned and I don't have any other card. I could only use my mother's and put her name in the billing address.
And again, I'm asking here because, not living in the US I can't call the shop.
Thank you, St Michael.

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Sister Jean
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Re: Payment Methods, Billing Statements Questions and Answers

Unread post by Sister Jean » Thu Oct 27, 2016 9:27 am

Hello rossoporpora,

I'm sorry but I can't effectively assist you through this forum, and I don't understand why you can't call the shop. Is it the time difference that's the problem and you're not sure when to call?

From Miss Cat, the owner of the shop, here are the various payment methods that Lucky Mojo can accept. Maybe you could try a different method of payment?

"We accept Visa, American Express, Mastercard, US Postal Service Money Orders, Bank Cashier's Checks, Personal Checks, Store Money Orders, and U.S. Cash Money.

Personal checks are held 3 weeks to make sure they clear. Others are treated as cash.

No Paypal. No Western Union. No Discover.

U.S. Funds Only."

And in case you haven't read this page, here is all the information about Lucky Mojo's policies with foreign shipping (just scroll down a bit):

http://www.luckymojo.com/mojocatorder.html

I hope that helps!
Thank you saints and spirits!
Proud member of AIRR and Hoodoo Psychics!
readersandrootworkers.org

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rossoporpora
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Re: Payment Methods, Billing Statements Questions and Answers

Unread post by rossoporpora » Thu Oct 27, 2016 11:14 am

Well, the time zone sure is a big issue and I don't know if can use Skype to contact you. Anyway, a way to solve the issue would be for me to order again using my mother's card and put her name and phone number on the billing address because, really, the only way to show you she's actually fine with it would be for me to send you a picture of her holding her ID and giving a thumb up, since she doesn't really speak english.
Because, at this point, I can no longer use the only card I own. Both cards are Visa and this is why I'm confused.
Thank you, St Michael.

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Sister Jean
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Re: Payment Methods, Billing Statements Questions and Answers

Unread post by Sister Jean » Thu Oct 27, 2016 3:39 pm

Hello rossoporpora,

I think that would work just fine. I'm sorry your Visa won't work, I really don't have an answer for you on that.
Thank you saints and spirits!
Proud member of AIRR and Hoodoo Psychics!
readersandrootworkers.org

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nino_x3
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Re: Payment Methods, Billing Statements Questions and Answers

Unread post by nino_x3 » Sat Apr 01, 2017 2:42 pm

Hello I hope i posted this in the right place but Can i purchase a reading with a money order because i cannot use credit cards. Miss Cat

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Miss Aida
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Re: Payment Methods, Billing Statements Questions and Answers

Unread post by Miss Aida » Sat Apr 01, 2017 8:13 pm

Hello, nino_x3 ,

Please call the shop and ask them.

They will know the answer to that

Take care
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