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How Long to Receive Order?

Questions, answers, and discussions about the Lucky Mojo Curio Co.

Re: How Long to Receive Order?

Unread postby Honeybeelight » Sun Sep 10, 2017 10:00 am

InhaleExhale: I'm just a customer, but you'd probably get a better answer from the shop. It might depend on the oil or bath crystal, so "basic" doesn't help a lot. In addition to hand-making things in small batches, they're also dependent on the supplies necessary to make those things. When I called and asked last week, the woman who answered the phone explained that they were waiting on two of the herbs for the thirteen herb bath. They weren't going to substitute, say, crabgrass and packing peanuts, so they had to wait, same as me, and then had to craft it.

I'll tell you when they seem to arrive, though. Weirdly, they seem to arrive just in time. That's happened to me twice now: I really needed whatever it was on that particular day, and boom, it arrived.

Anyway, I don't want to make more work for busy people, but sometimes they literally can't pull things off the shelves or restock them.
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Re: How Long to Receive Order?

Unread postby Miss Aida » Mon Sep 11, 2017 7:06 am

Hello, Inhalexhale

Honeybeelight is absolutely correct

take care
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Re: How Long to Receive Order?

Unread postby Inhalexhale » Mon Sep 11, 2017 9:04 am

Thank you guys
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Re: How Long to Receive Order?

Unread postby Inhalexhale » Thu Sep 28, 2017 4:31 am

My order has not been shipped yet. How can I go about cancelling and getting reimbursed? I won't be using the items anymore.
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Re: How Long to Receive Order?

Unread postby Sister Jean » Thu Sep 28, 2017 9:43 am

Hello Inhalexhale,

You need to call the shop: 707-887-1521.

Take care.
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Re: How Long to Receive Order?

Unread postby Apprentice » Fri Oct 06, 2017 6:33 am

Hi I have been a customer for quite sometime. Let me start by saying that it has been great up to this point. I had a reading with one of the AIRR readers. I paid monies on the 14th of September for two candle services.The rootworker promised to have report done in ten days . We are now at day 22 and I still haven’t received any info. I tried calling 72 hrs ago and left a msg. But yet I still have not received a response. I am really disappointed.. I would much have rather the rootworker tell me that they cannot do it. Or let me know if something came up hence the delay. Anyways, I am not quite sure how to handle this situation.
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Re: How Long to Receive Order?

Unread postby Sister Jean » Fri Oct 06, 2017 7:56 am

Hello Apprentice,

I'm sorry you are having trouble with this. After you attempt to contact your rootworker three times, you can contact the ombudsman for assistance. Here is information about that:

problems-contacting-an-airr-reader-contact-the-ombudsman%C7%83-t16571s30.html

Good luck!
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