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How Long to Receive Order?

Questions, answers, and discussions about the Lucky Mojo Curio Co.

Re: How Long to Receive Order?

Unread postby Honeybeelight » Sun Sep 10, 2017 10:00 am

InhaleExhale: I'm just a customer, but you'd probably get a better answer from the shop. It might depend on the oil or bath crystal, so "basic" doesn't help a lot. In addition to hand-making things in small batches, they're also dependent on the supplies necessary to make those things. When I called and asked last week, the woman who answered the phone explained that they were waiting on two of the herbs for the thirteen herb bath. They weren't going to substitute, say, crabgrass and packing peanuts, so they had to wait, same as me, and then had to craft it.

I'll tell you when they seem to arrive, though. Weirdly, they seem to arrive just in time. That's happened to me twice now: I really needed whatever it was on that particular day, and boom, it arrived.

Anyway, I don't want to make more work for busy people, but sometimes they literally can't pull things off the shelves or restock them.
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Re: How Long to Receive Order?

Unread postby Miss Aida » Mon Sep 11, 2017 7:06 am

Hello, Inhalexhale

Honeybeelight is absolutely correct

take care
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Re: How Long to Receive Order?

Unread postby Inhalexhale » Mon Sep 11, 2017 9:04 am

Thank you guys
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Re: How Long to Receive Order?

Unread postby Inhalexhale » Thu Sep 28, 2017 4:31 am

My order has not been shipped yet. How can I go about cancelling and getting reimbursed? I won't be using the items anymore.
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Re: How Long to Receive Order?

Unread postby Sister Jean » Thu Sep 28, 2017 9:43 am

Hello Inhalexhale,

You need to call the shop: 707-887-1521.

Take care.
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Re: How Long to Receive Order?

Unread postby Apprentice » Fri Oct 06, 2017 6:33 am

Hi I have been a customer for quite sometime. Let me start by saying that it has been great up to this point. I had a reading with one of the AIRR readers. I paid monies on the 14th of September for two candle services.The rootworker promised to have report done in ten days . We are now at day 22 and I still haven’t received any info. I tried calling 72 hrs ago and left a msg. But yet I still have not received a response. I am really disappointed.. I would much have rather the rootworker tell me that they cannot do it. Or let me know if something came up hence the delay. Anyways, I am not quite sure how to handle this situation.
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Re: How Long to Receive Order?

Unread postby Sister Jean » Fri Oct 06, 2017 7:56 am

Hello Apprentice,

I'm sorry you are having trouble with this. After you attempt to contact your rootworker three times, you can contact the ombudsman for assistance. Here is information about that:

problems-contacting-an-airr-reader-contact-the-ombudsman%C7%83-t16571s30.html

Good luck!
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Re: How Long to Receive Order?

Unread postby Successfulstoner412 » Fri Jan 19, 2018 7:26 am

I recently ordered the lavender love spell kit, bewitching oil, and follow me girl oil. When will I get tracking info and how long it's gonna take for me to get the items? Thank you!
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Re: How Long to Receive Order?

Unread postby Sister Jean » Fri Jan 19, 2018 10:28 am

Hello Successfulstoner412,

Lucky Mojo doesn't automatically send out tracking information for their orders, but they will look up your order by its tracking number, with expected date of delivery, if you call the shop and ask: 707-887-1521.

Take care.
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Re: How Long to Receive Order?

Unread postby Metalina » Thu Jan 25, 2018 7:22 pm

Just a quick thank you. I made a large order on January 1st, and it shipped today. That’s faster than I was expecting. Lots of love!
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Re: How Long to Receive Order?

Unread postby stillsosola » Sat Feb 24, 2018 2:21 pm

Hi I made an order on Feb 23 and I forgot to add hat I need discreet shipping packaging is there a customer service number I can call to request discreet shipping packaging?? Or a way to contact the shop via email???? It's important as my parents will through away the package if they see it's from lucky mojo
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Re: How Long to Receive Order?

Unread postby Sister Jean » Sun Feb 25, 2018 11:24 am

Hello stillsosola,

Just call the shop and talk to them: 707-887-1521.
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Re: How Long to Receive Order?

Unread postby AfroCubanRoots24 » Tue Mar 20, 2018 2:39 pm

Hi and thank you for letting me join the forum! I'm sorry i know this is an old post but I'm wondering how long it would take to get to Wisconsin if I ordered 5 things? Is there a way to know what's all in stock to be able to be shipped soon? Thank you!
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Re: How Long to Receive Order?

Unread postby catherineyronwode » Tue Mar 20, 2018 4:24 pm

Hello, AfroCubanRoots24 --

How long it takes us to process your order and ship it depends on our schedule of hand-crafting every product -- we make oils and powders in small runs, so everything is fresh -- and we ship things out based on what i in stock. Best to check with the shop before ordering and ask -- are thee things on the shelf right now... or do as many others and ask us to send only what we have and cancel the rest of your order -- or, if you do not mind paying additional shipping, ask us to ship what we have, then make a back order and ship the second batch when ready.

Oils are almost always in stock -- other items vary. We are working as fast as we can, but we are very popular and it takes time to make things.
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Re: How Long to Receive Order?

Unread postby vata girl » Wed Apr 25, 2018 6:19 pm

Not complaining because I know good things take time, but just wondering if shipping is moving a bit slower than usual due to the Hoodoo Heritage Festival, etc? I have two orders I've been waiting on for a while and just placed a third. Can't wait for my stuff! :D
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Re: How Long to Receive Order?

Unread postby catherineyronwode » Wed Apr 25, 2018 6:22 pm

vata girl --

Yes, the wek-long Apprenticeship and the Hoodoo Heritage Festival always put us behind on orders. You can call the shop and ask where your packages are at -- Nikki or Leslie can easily help you -- and you can also ask for a split-ship if you want. That way we will ship everything we have made for your order right away and ship the rest later. You will be charged for the extra shipping, because of the time it takes us to re-make your invoice, but for many people, split-shipping is the preferred way to go.
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Re: How Long to Receive Order?

Unread postby pinksugarcandy » Sat May 12, 2018 5:22 pm

I placed an order end Mar and till now it has not been shipped out. Moreover, I am not from the US. My past orders always take so long to ship out. Is this always the case for international orders? I order because there is some work I need to do urgently eg job getting or reconciliation but if it's always going to take so long, it will be too late for me.
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Re: How Long to Receive Order?

Unread postby Sister Jean » Sun May 13, 2018 9:20 am

Hello pinksugarcandy,

You may just want to call the shop and get the status on your order. The number is 707-887-1521.

Take care.
Thank you saints and spirits!
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