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Damaged / Missing / Wrong Items Questions and Answers

Questions, answers, and discussions about the Lucky Mojo Curio Co.

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby aura » Fri Aug 30, 2013 4:17 am

Hi Jules6186,
you can re-melt the wax and pour a new candle if you're so inclined. If not, start the work again with a new candle and dispose of the remains of this one.
Blessings.
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby Naught1usMax1mus » Tue Oct 22, 2013 6:16 am

Just a question - I just received my order and my bottle of Uncrossing oil had a very thick/opaque substance in the bottom. I am not asking for any proprietary information, just wanted to make sure that's right because I'm used to most of the anointing oils being clear, and this is the first time I've ordered Uncrossing. The order arrived wonderfully pulled and packed by Apollo Dark, I'm so pleased that he was there at the time to do so! Thank you again for your wonderful products. I'm also askinig here and not under the appropriate Oils subforum because I didn't want to concern others or worry about the possibility of proprietary information getting out. Thanks.

Edit: I can certainly send along a photo if necessary. Thanks again!

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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby Miss Phoenix » Tue Oct 22, 2013 8:18 am

Hi Mary, yes that is exactly how the oil should look. There are specific herbs and curios that are in the bottle of oil and from your description it sounds spot on. As the oil settles I bet this substance will settle a bit too.

Best of luck!
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby Naught1usMax1mus » Wed Oct 23, 2013 3:27 am

Thank you Miss Phoenix! Thank you for all your service to the LMCC as well!

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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby katstar » Wed Jan 08, 2014 2:37 am

Hi Lucky Mojo! Im a bit worried :/ I just opened my order i made a while ago, it was for a few incences and oils....and i got some ones extra that i didnt order! i recieved: 1) look me over (i took that as a sign to up my confidence and make more effort because ive been feeling low about how i look - boyfriends remarks being mean mostly), 2) fast luck (that was a lovely surprise because ive been thinking how much i want some luck products but couldnt afford), 3) i can you cant (maybe i should be more go-getting when i apply for jobs) and.... 4)d.u.m.e (this one gave me the sh*** and scared me because i cannot think of anyone i want to hurt in such a drastic way....unless there is someone who wants to hurt me and thisis a sign??
am i looking to much into these possible meanings? ive read some posts on lm forum and it seems the overiding belief is sometimes something happens because its meant to be??
please could someone explain! most of the oils i have been buying from LM have been for love and for self-improvement (love me, king solomon etc...)

thankyou!
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby katstar » Wed Jan 08, 2014 2:47 am

I feel i should also add that with my order i also bought a 13 herb bath....could the d.u.m.e be like something is trying to stop me cleansing myself??
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby Miss Phoenix » Wed Jan 08, 2014 9:43 am

katstar, I wouldn't put too much worry into this if I were you. My biggest concern is if you received everything that you DID order? It sounds like human error is at play here and I would love to help get to the bottom of it. If possible, please give the shop a call 707-887-1521 so we can help work this out.

And on another note, cleansing is never the wrong thing to do. :)
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby katstar » Wed Jan 08, 2014 11:08 am

Thankyou miss phoenix! i will try to stop worrying! :) i was just so shocked to see the dume bottle..it really has a certain energy about it! and it was so out of the blue! I did recieve everything that i did order though :D so happy with it, finally got some incenses too! should i still call the shop? i felt bad and that i should return the items but i live in europe and the cost is so high!!
thankyou for your kind and great services everyone at lm!! :)
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby Miss Phoenix » Wed Jan 08, 2014 2:17 pm

I'm glad you received everything you wanted. As for the extras, consider it a bonus from the Lucky Mojo packing faerie and if there is something that you don't want, or like, feel free to give it away.

Blessings!
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby katstar » Thu Jan 09, 2014 5:18 am

:) thankyou lucky mojo packing fairy!!! :)
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Angelica root missing from the fiery wall of protection kit

Unread postby cornishninja » Tue Jan 21, 2014 6:33 am

Hi,

I have emailed the shop about this. I'm deaf so phoning isn't possible.

I just want to ensure the shop doesn't miss my email regarding order 59975. I'm being attacked by several perpetrators and I know they tried their hardest to prevent me from getting the order. It was nearly returned by ParcelForce (the courier in the UK), and a kind lady working there just managed to stop it and get it delivered to me. That was after the payment problems experienced when I tried to pay for the shipping.

So I'm posting here to ensure someone is aware I emailed and that my email won't be missed. Not taking any chances here.

Also, one of the bottles of Chinese Wash has set almost solid, but the other bottle looks fine. Can I still use the one that's set?

Cheers.

Gemma
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Re: Angelica root missing from the fiery wall of protection kit

Unread postby Miss Phoenix » Tue Jan 21, 2014 9:16 am

Hi cornishninja, I've checked in with the office. They did get your email and you should hear back from them shortly.
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby somitsa » Fri Nov 07, 2014 9:48 pm

nemesis wrote:Hi, I just received my order today and was dismayed to see that the fast luck bottle had its cap opened and all its content spilled out during shipment. I noticed that the cap of the bottle wasnt taped and LM might wanna consider getting it made screwed on rather than cap on cos it doesnt seem to be capped on securely.

I like to know if I can request for a exchange, otherwise how do I go about doing a refund cos apparently i couldnt work on it anymore :-(


Well you should request for xchange, as its not your fault. The company will be pay for this or the responsible person will pay the loss.
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby Naj » Tue Aug 18, 2015 12:46 pm

Thanks to everyone at Lucky Mojo, especially in customer service!

I received an order today which had one product accidentally swapped for another (I ordered Road Opener bath crystals but received the incense powder) and called in to the shop about it. They put in a new invoice to get me the bath crystals, and were lovely to deal with.

Kudos on making transactions so pleasant! It makes me want to order far more things than I probably need.
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby Lovemydogs » Fri Sep 25, 2015 6:10 pm

Hello everyone,

I have just received an order that I placed from you yesterday in which I ordered a book.

The book that I ordered is: Psychic Pets And Spirit Animals

I do not mean to complain but as soon as you open the cover of the book it is stamped ``River Forest H.S-Library`` and at the back of this book it has a library stamp on a slip and it is even stamped of when the due date is.

I do not mean to complain but do you mean to sell used library books?

Thank You.
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby Miss Aida » Fri Sep 25, 2015 8:25 pm

Hello, Lovemydogs,

Well, that is weird.

If possible, please give the shop a call 707-887-1521 so they can help work this out. Or e-mail them order@luckymojo.com

I will also bring this to Miss cat's attention.

Take care
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby catherineyronwode » Sat Sep 26, 2015 8:40 pm

Dang! I happen to know EXACTLY what happened there. The book is out of print but we picked up several like-new and near-mint copies for resale and among them we got this one ex-libris copy, which i put aside to sell at our annual used book sale last May. It had been destined to be a 50 cent or one dollar used book but apparently someone mistakenly put it in the regular books-for-sale stock in the barn. from whence it wended its way to the shelf and then to you.

Please accept my apologies, call the shop, and either get a refund or a replacement copy that is unmarked. You can keep the ex-libris book, of course.
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby Lovemydogs » Sun Sep 27, 2015 10:06 am

Hello!

Thank You Miss Cat. I will give the shop a call by the end of tomorrow.

Thank You.
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby busy91 » Fri Nov 13, 2015 10:05 am

That was painless! I might get used to that.
I had an item missing from my order. I called, and the lovely lady who answered the phone helped me in no time. No muss, no fuss.
Maybe I'm in a parallel universe. LOL! Thanks Customer Service.
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby Miss Aida » Fri Nov 13, 2015 8:10 pm

Hello, busy91,

Thanks for the testimonial!

GREAT staff at Lucky Mojo!

Take care
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby Lovemydogs » Sat Nov 14, 2015 10:07 am

Hello everyone,

I just wanted to send a note regarding the order that I had received. It's regarding 2 Norse bone rune's.
I am going to phone over to you.
First I am going to go on your site to read and take a look at what these are suppose to look like but the description on the back of them are not what it says on the receipt.

I'll get back to you.
Love you all!
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby Lovemydogs » Mon Nov 16, 2015 6:40 pm

Hello everyone,

So I found out what happened (about what was sent to me). I will definitely phone you tomorrow during the day and speak to you about the wrong norse bone.

Thank You.
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby ALW » Fri Jun 17, 2016 9:44 am

I thought I would share this and hopefully it helps someone else avoid confusion in the future.

I recently ordered a crystal sphere after looking at the CSL website and reading the LMCC forums where I learned the orders are fulfilled by LM. It was on the CSL website that I saw a free copy of The Crystal Silence League: Personal Codes is provided with the order of any crystal ball. I decided that I wanted a copy of Crystal Gazing as well and added that to my cart along with the crystal.

When my order arrived (very fast, I might add!) the crystal ball and a copy of Crystal Gazing was included, but Personal Codes was not. I called to ask why I only received one book and the woman I spoke with said that I have a choice between the two books (I didn't know this) and it was assumed the one I added to my cart was the one I wanted free so that's the only one that was shipped.

It might be good to make a note in the comments of the order that you wish to purchase the additional title if you want to receive both books.
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby inquiringminds128 » Sat May 12, 2018 3:22 pm

So I received my order yesterday for Lucky Mojo, but I have a question.. I ordered Blackberry leaves and that’s what was on my order papers, but the package contained Bearberry leaves.. are they the same or do I need to send them back?
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby Sister Jean » Sun May 13, 2018 9:19 am

Hello inquiringminds128,

I'm afraid they're not the same thing. The first thing you should do is call the shop, they may just be able to send them to you. The number is 707-887-1521.

Take care.
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby catherineyronwode » Sun May 13, 2018 5:08 pm

inquiringminds128 --

Sister Jean is correct. Someone pulled the wrong item for your order, alas. Please contact the shop and we wil fix it for you. Thanks.
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread postby inquiringminds128 » Tue May 15, 2018 6:43 am

Thank you Sister Jean and catherineyronwode! i did contact them and got everything straightened out.
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