Welcome to the Lucky Mojo Forums!

Damaged / Missing / Wrong Items Questions and Answers

Questions, answers, and discussions about the Lucky Mojo Curio Co.
User avatar
aura
Forum Moderator
Posts: 2996
Joined: Tue Mar 08, 2011 12:24 pm
Location: Laverlochère, Québec
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by aura » Fri Aug 30, 2013 4:17 am

Hi Jules6186,
you can re-melt the wax and pour a new candle if you're so inclined. If not, start the work again with a new candle and dispose of the remains of this one.
Blessings.
Aura Laforest
----------------------------------------
Thank you, St. Joseph of Cupertino

User avatar
Naught1usMax1mus
HRCC Grad-Apprentice
Posts: 81
Joined: Mon Apr 15, 2013 7:22 am
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by Naught1usMax1mus » Tue Oct 22, 2013 6:16 am

Just a question - I just received my order and my bottle of Uncrossing oil had a very thick/opaque substance in the bottom. I am not asking for any proprietary information, just wanted to make sure that's right because I'm used to most of the anointing oils being clear, and this is the first time I've ordered Uncrossing. The order arrived wonderfully pulled and packed by Apollo Dark, I'm so pleased that he was there at the time to do so! Thank you again for your wonderful products. I'm also askinig here and not under the appropriate Oils subforum because I didn't want to concern others or worry about the possibility of proprietary information getting out. Thanks.

Edit: I can certainly send along a photo if necessary. Thanks again!

Mary Thomson
HRCC #1398G
HRCC Graduate-Apprentice #1398

User avatar
Miss Phoenix
Forum Moderator
Posts: 564
Joined: Thu Jun 13, 2013 11:30 am
Location: Northern CA
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by Miss Phoenix » Tue Oct 22, 2013 8:18 am

Hi Mary, yes that is exactly how the oil should look. There are specific herbs and curios that are in the bottle of oil and from your description it sounds spot on. As the oil settles I bet this substance will settle a bit too.

Best of luck!
Miss Phoenix - HRCC Graduate-Apprentice #1834
Member of HP - Member of AIRR - Author

User avatar
Naught1usMax1mus
HRCC Grad-Apprentice
Posts: 81
Joined: Mon Apr 15, 2013 7:22 am
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by Naught1usMax1mus » Wed Oct 23, 2013 3:27 am

Thank you Miss Phoenix! Thank you for all your service to the LMCC as well!

Mary
HRCC Graduate-Apprentice #1398

User avatar
katstar
Registered User
Posts: 11
Joined: Fri Nov 01, 2013 9:10 am

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by katstar » Wed Jan 08, 2014 2:37 am

Hi Lucky Mojo! Im a bit worried :/ I just opened my order i made a while ago, it was for a few incences and oils....and i got some ones extra that i didnt order! i recieved: 1) look me over (i took that as a sign to up my confidence and make more effort because ive been feeling low about how i look - boyfriends remarks being mean mostly), 2) fast luck (that was a lovely surprise because ive been thinking how much i want some luck products but couldnt afford), 3) i can you cant (maybe i should be more go-getting when i apply for jobs) and.... 4)d.u.m.e (this one gave me the sh*** and scared me because i cannot think of anyone i want to hurt in such a drastic way....unless there is someone who wants to hurt me and thisis a sign??
am i looking to much into these possible meanings? ive read some posts on lm forum and it seems the overiding belief is sometimes something happens because its meant to be??
please could someone explain! most of the oils i have been buying from LM have been for love and for self-improvement (love me, king solomon etc...)

thankyou!

User avatar
katstar
Registered User
Posts: 11
Joined: Fri Nov 01, 2013 9:10 am

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by katstar » Wed Jan 08, 2014 2:47 am

I feel i should also add that with my order i also bought a 13 herb bath....could the d.u.m.e be like something is trying to stop me cleansing myself??

User avatar
Miss Phoenix
Forum Moderator
Posts: 564
Joined: Thu Jun 13, 2013 11:30 am
Location: Northern CA
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by Miss Phoenix » Wed Jan 08, 2014 9:43 am

katstar, I wouldn't put too much worry into this if I were you. My biggest concern is if you received everything that you DID order? It sounds like human error is at play here and I would love to help get to the bottom of it. If possible, please give the shop a call 707-887-1521 so we can help work this out.

And on another note, cleansing is never the wrong thing to do. :)
Miss Phoenix - HRCC Graduate-Apprentice #1834
Member of HP - Member of AIRR - Author

User avatar
katstar
Registered User
Posts: 11
Joined: Fri Nov 01, 2013 9:10 am

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by katstar » Wed Jan 08, 2014 11:08 am

Thankyou miss phoenix! i will try to stop worrying! :) i was just so shocked to see the dume bottle..it really has a certain energy about it! and it was so out of the blue! I did recieve everything that i did order though :D so happy with it, finally got some incenses too! should i still call the shop? i felt bad and that i should return the items but i live in europe and the cost is so high!!
thankyou for your kind and great services everyone at lm!! :)

User avatar
Miss Phoenix
Forum Moderator
Posts: 564
Joined: Thu Jun 13, 2013 11:30 am
Location: Northern CA
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by Miss Phoenix » Wed Jan 08, 2014 2:17 pm

I'm glad you received everything you wanted. As for the extras, consider it a bonus from the Lucky Mojo packing faerie and if there is something that you don't want, or like, feel free to give it away.

Blessings!
Miss Phoenix - HRCC Graduate-Apprentice #1834
Member of HP - Member of AIRR - Author

User avatar
katstar
Registered User
Posts: 11
Joined: Fri Nov 01, 2013 9:10 am

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by katstar » Thu Jan 09, 2014 5:18 am

:) thankyou lucky mojo packing fairy!!! :)

User avatar
cornishninja
Registered User
Posts: 16
Joined: Sun Feb 10, 2013 12:29 pm

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by cornishninja » Tue Jan 21, 2014 6:33 am

Hi,

I have emailed the shop about this. I'm deaf so phoning isn't possible.

I just want to ensure the shop doesn't miss my email regarding order 59975. I'm being attacked by several perpetrators and I know they tried their hardest to prevent me from getting the order. It was nearly returned by ParcelForce (the courier in the UK), and a kind lady working there just managed to stop it and get it delivered to me. That was after the payment problems experienced when I tried to pay for the shipping.

So I'm posting here to ensure someone is aware I emailed and that my email won't be missed. Not taking any chances here.

Also, one of the bottles of Chinese Wash has set almost solid, but the other bottle looks fine. Can I still use the one that's set?

Cheers.

Gemma

User avatar
Miss Phoenix
Forum Moderator
Posts: 564
Joined: Thu Jun 13, 2013 11:30 am
Location: Northern CA
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by Miss Phoenix » Tue Jan 21, 2014 9:16 am

Hi cornishninja, I've checked in with the office. They did get your email and you should hear back from them shortly.
Miss Phoenix - HRCC Graduate-Apprentice #1834
Member of HP - Member of AIRR - Author

User avatar
somitsa
Registered User
Posts: 5
Joined: Fri Nov 07, 2014 9:33 pm

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by somitsa » Fri Nov 07, 2014 9:48 pm

nemesis wrote:Hi, I just received my order today and was dismayed to see that the fast luck bottle had its cap opened and all its content spilled out during shipment. I noticed that the cap of the bottle wasnt taped and LM might wanna consider getting it made screwed on rather than cap on cos it doesnt seem to be capped on securely.

I like to know if I can request for a exchange, otherwise how do I go about doing a refund cos apparently i couldnt work on it anymore :-(
Well you should request for xchange, as its not your fault. The company will be pay for this or the responsible person will pay the loss.

User avatar
Naj
Registered User
Posts: 8
Joined: Thu Aug 13, 2015 8:04 am
Location: Seattle, WA

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by Naj » Tue Aug 18, 2015 12:46 pm

Thanks to everyone at Lucky Mojo, especially in customer service!

I received an order today which had one product accidentally swapped for another (I ordered Road Opener bath crystals but received the incense powder) and called in to the shop about it. They put in a new invoice to get me the bath crystals, and were lovely to deal with.

Kudos on making transactions so pleasant! It makes me want to order far more things than I probably need.

User avatar
Lovemydogs
Registered User
Posts: 474
Joined: Sun Mar 09, 2014 5:39 am
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by Lovemydogs » Fri Sep 25, 2015 6:10 pm

Hello everyone,

I have just received an order that I placed from you yesterday in which I ordered a book.

The book that I ordered is: Psychic Pets And Spirit Animals

I do not mean to complain but as soon as you open the cover of the book it is stamped ``River Forest H.S-Library`` and at the back of this book it has a library stamp on a slip and it is even stamped of when the due date is.

I do not mean to complain but do you mean to sell used library books?

Thank You.

User avatar
Miss Aida
HRCC Graduate
Posts: 16521
Joined: Tue Oct 11, 2011 3:50 pm
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by Miss Aida » Fri Sep 25, 2015 8:25 pm

Hello, Lovemydogs,

Well, that is weird.

If possible, please give the shop a call 707-887-1521 so they can help work this out. Or e-mail them order@luckymojo.com

I will also bring this to Miss cat's attention.

Take care
HRCC Graduate #1631

User avatar
catherineyronwode
Site Admin
Posts: 15013
Joined: Tue Dec 16, 2008 6:09 pm
Location: Forestville, California
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by catherineyronwode » Sat Sep 26, 2015 8:40 pm

Dang! I happen to know EXACTLY what happened there. The book is out of print but we picked up several like-new and near-mint copies for resale and among them we got this one ex-libris copy, which i put aside to sell at our annual used book sale last May. It had been destined to be a 50 cent or one dollar used book but apparently someone mistakenly put it in the regular books-for-sale stock in the barn. from whence it wended its way to the shelf and then to you.

Please accept my apologies, call the shop, and either get a refund or a replacement copy that is unmarked. You can keep the ex-libris book, of course.
catherine yronwode
teacher - author - LMCCo owner - HP and AIRR member - MISC pastor - forum admin

User avatar
Lovemydogs
Registered User
Posts: 474
Joined: Sun Mar 09, 2014 5:39 am
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by Lovemydogs » Sun Sep 27, 2015 10:06 am

Hello!

Thank You Miss Cat. I will give the shop a call by the end of tomorrow.

Thank You.

User avatar
busy91
Registered User
Posts: 14
Joined: Wed Oct 14, 2015 10:30 am
Location: NYC
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by busy91 » Fri Nov 13, 2015 10:05 am

That was painless! I might get used to that.
I had an item missing from my order. I called, and the lovely lady who answered the phone helped me in no time. No muss, no fuss.
Maybe I'm in a parallel universe. LOL! Thanks Customer Service.

User avatar
Miss Aida
HRCC Graduate
Posts: 16521
Joined: Tue Oct 11, 2011 3:50 pm
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by Miss Aida » Fri Nov 13, 2015 8:10 pm

Hello, busy91,

Thanks for the testimonial!

GREAT staff at Lucky Mojo!

Take care
HRCC Graduate #1631

User avatar
Lovemydogs
Registered User
Posts: 474
Joined: Sun Mar 09, 2014 5:39 am
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by Lovemydogs » Sat Nov 14, 2015 10:07 am

Hello everyone,

I just wanted to send a note regarding the order that I had received. It's regarding 2 Norse bone rune's.
I am going to phone over to you.
First I am going to go on your site to read and take a look at what these are suppose to look like but the description on the back of them are not what it says on the receipt.

I'll get back to you.
Love you all!

User avatar
Lovemydogs
Registered User
Posts: 474
Joined: Sun Mar 09, 2014 5:39 am
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by Lovemydogs » Mon Nov 16, 2015 6:40 pm

Hello everyone,

So I found out what happened (about what was sent to me). I will definitely phone you tomorrow during the day and speak to you about the wrong norse bone.

Thank You.

User avatar
ALW
HRCC Student
Posts: 12
Joined: Fri Apr 22, 2016 8:31 pm

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by ALW » Fri Jun 17, 2016 9:44 am

I thought I would share this and hopefully it helps someone else avoid confusion in the future.

I recently ordered a crystal sphere after looking at the CSL website and reading the LMCC forums where I learned the orders are fulfilled by LM. It was on the CSL website that I saw a free copy of The Crystal Silence League: Personal Codes is provided with the order of any crystal ball. I decided that I wanted a copy of Crystal Gazing as well and added that to my cart along with the crystal.

When my order arrived (very fast, I might add!) the crystal ball and a copy of Crystal Gazing was included, but Personal Codes was not. I called to ask why I only received one book and the woman I spoke with said that I have a choice between the two books (I didn't know this) and it was assumed the one I added to my cart was the one I wanted free so that's the only one that was shipped.

It might be good to make a note in the comments of the order that you wish to purchase the additional title if you want to receive both books.

User avatar
SagittariusLover128
Registered User
Posts: 251
Joined: Fri Jan 12, 2018 6:32 pm
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by SagittariusLover128 » Sat May 12, 2018 3:22 pm

So I received my order yesterday for Lucky Mojo, but I have a question.. I ordered Blackberry leaves and that’s what was on my order papers, but the package contained Bearberry leaves.. are they the same or do I need to send them back?
Thank you St. Jude! Your help was much appreciated!

User avatar
Sister Jean
Site Admin
Posts: 3316
Joined: Sun May 29, 2016 6:10 pm
Location: Salt Lake City, Utah
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by Sister Jean » Sun May 13, 2018 9:19 am

Hello inquiringminds128,

I'm afraid they're not the same thing. The first thing you should do is call the shop, they may just be able to send them to you. The number is 707-887-1521.

Take care.
Thank you saints and spirits!
Proud member of AIRR and Hoodoo Psychics!
readersandrootworkers.org

User avatar
catherineyronwode
Site Admin
Posts: 15013
Joined: Tue Dec 16, 2008 6:09 pm
Location: Forestville, California
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by catherineyronwode » Sun May 13, 2018 5:08 pm

inquiringminds128 --

Sister Jean is correct. Someone pulled the wrong item for your order, alas. Please contact the shop and we wil fix it for you. Thanks.
catherine yronwode
teacher - author - LMCCo owner - HP and AIRR member - MISC pastor - forum admin

User avatar
SagittariusLover128
Registered User
Posts: 251
Joined: Fri Jan 12, 2018 6:32 pm
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by SagittariusLover128 » Tue May 15, 2018 6:43 am

Thank you Sister Jean and catherineyronwode! i did contact them and got everything straightened out.
Thank you St. Jude! Your help was much appreciated!

User avatar
fire_and_ice
Registered User
Posts: 107
Joined: Thu Apr 19, 2012 5:59 pm

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by fire_and_ice » Tue Sep 11, 2018 10:41 pm

Received my order a few days ago but 1 item was missing. I sent an email to order@luckymojo.com on Monday, Sept 10, 2018, but I have not received any reply yet. About how long does it usually take order@luckymojo.com to reply to emails regarding the re-sending of missing items? Should I send another email just in case order@luckymojo.com didn't actually receive the first email for some reason?

User avatar
JayDee
HRCC Student
Posts: 2780
Joined: Sun Feb 01, 2009 6:40 pm
Location: Michigan
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by JayDee » Wed Sep 12, 2018 6:46 am

fire_and_ice,

I would call the shop.
Formerly known as J82; New updated name!

User avatar
catherineyronwode
Site Admin
Posts: 15013
Joined: Tue Dec 16, 2008 6:09 pm
Location: Forestville, California
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by catherineyronwode » Wed Sep 12, 2018 8:46 am

Hi, fire_and_ice --

Sorry about the missing item from your package. The email order@luckymojo.com is usually checked once a day, at least five days a week. If Nikki, the person who checks it, is out sick, it may skip a day now and then. On the weekend, Nicole, the weekend day manager, may also check and reply to email. (Yes, Nikki and Nicole are two different people. We just got lucky !)

Email is never ignored, but if you need quicker service, just phone us at 707-887-1521 any day, 9:00 to 5:00 Pacific Time.
catherine yronwode
teacher - author - LMCCo owner - HP and AIRR member - MISC pastor - forum admin

User avatar
Nicole
Forum Moderator
Posts: 2
Joined: Fri Aug 19, 2016 1:46 pm
Location: Rio Nido
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by Nicole » Wed Sep 12, 2018 9:55 am

Hello fire_and_ice

My name is Nicole and I am the weekend day manager here at the shop. I did receive your email and your photos of what you received in your package today. Nikki, who checks the email 5 days per week, has been out sick for a couple of days.

We are so sorry for the mix up and will be sending you the missing oil that was left out of your package.

If you have any other questions about the ordering process feel free to contact me through the shop email or phone number or here.

User avatar
fire_and_ice
Registered User
Posts: 107
Joined: Thu Apr 19, 2012 5:59 pm

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by fire_and_ice » Wed Sep 12, 2018 7:04 pm

Thank you for the replies, catherineyronwode, Nicole, and JayDee.

User avatar
aniviel
Registered User
Posts: 244
Joined: Fri Nov 04, 2011 6:19 pm

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by aniviel » Sun Nov 11, 2018 9:26 am

Hello,

I ordered a Blues Boys Triple Strength mojo hand in the summer. I only just planned to make it today so I just opened the bag and took everything out - and it seems I'm missing a few items. I definitely don't have the Rabbit Foot charm, and it seems I only have one root (I believe it's the Lucky Hand one and I'm missing the John the Conqueror one), and I'm not sure I have the Lodestone! What do I do?

User avatar
JayDee
HRCC Student
Posts: 2780
Joined: Sun Feb 01, 2009 6:40 pm
Location: Michigan
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by JayDee » Sun Nov 11, 2018 11:00 am

aniviel ,

You would want to call the shop and talk to them about the item and your questions about the missing items. They are at the shop Mon-Sun.
Formerly known as J82; New updated name!

User avatar
aniviel
Registered User
Posts: 244
Joined: Fri Nov 04, 2011 6:19 pm

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by aniviel » Mon Nov 12, 2018 5:04 am

Thank you. I called them last night (well, night here) and sent pictures. I hope they can do something. Annoying that I had just been charged for delivery on the order I placed the other week so it's too late to add the items in that one I would think! :(

User avatar
catherineyronwode
Site Admin
Posts: 15013
Joined: Tue Dec 16, 2008 6:09 pm
Location: Forestville, California
Gender:

Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by catherineyronwode » Mon Nov 12, 2018 1:13 pm

Hello, Anivel.

I am sorry about the missing item in your order. Leslie got your email yesterday, but you had ordered that mojo four months ago, so she wanted me to decide what to do.

You have been a good customer in the past, so i have seen to it that Leslie will send you anything that was missing, but please also be aware that this is not our standard procedure, as it is the customer's responsibility to check all received packages and products for order accuracy and intact status within two weeks of receipt..

To repeat: For guaranteed replacement or refund of damaged or missing Lucky Mojo products, we require that reports of missing, damaged, or broken items or goods be made to us by phone or email at our shop (not at this customer service forum) within 14 days of receipt, which we can track via our shipping services. After that 14-day period expires, we may replace items, but we are not obligated to do so.

Please see
http://www.luckymojo.com/mojocatreturns.html#damages
and
http://www.luckymojo.com/mojocatreturns.html#missing

Thank you.
catherine yronwode
teacher - author - LMCCo owner - HP and AIRR member - MISC pastor - forum admin

Lucky Mojo Curio Company Page at Facebook
Post Reply

Return to “Lucky Mojo Curio Co. News and Announcements”