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Estimated Shipping Times - How Long to Receive Order?

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Inhalexhale
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by Inhalexhale » Mon Sep 11, 2017 9:04 am

Thank you guys

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Inhalexhale
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by Inhalexhale » Thu Sep 28, 2017 4:31 am

My order has not been shipped yet. How can I go about cancelling and getting reimbursed? I won't be using the items anymore.

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Sister Jean
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by Sister Jean » Thu Sep 28, 2017 9:43 am

Hello Inhalexhale,

You need to call the shop: 707-887-1521.

Take care.
Thank you saints and spirits!
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Apprentice
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by Apprentice » Fri Oct 06, 2017 6:33 am

Hi I have been a customer for quite sometime. Let me start by saying that it has been great up to this point. I had a reading with one of the AIRR readers. I paid monies on the 14th of September for two candle services.The rootworker promised to have report done in ten days . We are now at day 22 and I still haven’t received any info. I tried calling 72 hrs ago and left a msg. But yet I still have not received a response. I am really disappointed.. I would much have rather the rootworker tell me that they cannot do it. Or let me know if something came up hence the delay. Anyways, I am not quite sure how to handle this situation.

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Sister Jean
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by Sister Jean » Fri Oct 06, 2017 7:56 am

Hello Apprentice,

I'm sorry you are having trouble with this. After you attempt to contact your rootworker three times, you can contact the ombudsman for assistance. Here is information about that:

problems-contacting-an-airr-reader-cont ... 71s30.html

Good luck!
Thank you saints and spirits!
Proud member of AIRR and Hoodoo Psychics!
readersandrootworkers.org

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Successfulstoner412
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by Successfulstoner412 » Fri Jan 19, 2018 7:26 am

I recently ordered the lavender love spell kit, bewitching oil, and follow me girl oil. When will I get tracking info and how long it's gonna take for me to get the items? Thank you!

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Sister Jean
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by Sister Jean » Fri Jan 19, 2018 10:28 am

Hello Successfulstoner412,

Lucky Mojo doesn't automatically send out tracking information for their orders, but they will look up your order by its tracking number, with expected date of delivery, if you call the shop and ask: 707-887-1521.

Take care.
Thank you saints and spirits!
Proud member of AIRR and Hoodoo Psychics!
readersandrootworkers.org

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Metalina
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by Metalina » Thu Jan 25, 2018 7:22 pm

Just a quick thank you. I made a large order on January 1st, and it shipped today. That’s faster than I was expecting. Lots of love!

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stillsosola
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by stillsosola » Sat Feb 24, 2018 2:21 pm

Hi I made an order on Feb 23 and I forgot to add hat I need discreet shipping packaging is there a customer service number I can call to request discreet shipping packaging?? Or a way to contact the shop via email???? It's important as my parents will through away the package if they see it's from lucky mojo

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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by Sister Jean » Sun Feb 25, 2018 11:24 am

Hello stillsosola,

You can request "DISCREET SHIPPING" in the message area of your order.

If you have further questions just call the shop and talk to them: 707-887-1521.
Thank you saints and spirits!
Proud member of AIRR and Hoodoo Psychics!
readersandrootworkers.org

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AfroCubanRoots24
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by AfroCubanRoots24 » Tue Mar 20, 2018 2:39 pm

Hi and thank you for letting me join the forum! I'm sorry i know this is an old post but I'm wondering how long it would take to get to Wisconsin if I ordered 5 things? Is there a way to know what's all in stock to be able to be shipped soon? Thank you!

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catherineyronwode
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by catherineyronwode » Tue Mar 20, 2018 4:24 pm

Hello, AfroCubanRoots24 --

How long it takes us to process your order and ship it depends on our schedule of hand-crafting every product -- we make oils and powders in small runs, so everything is fresh -- and we ship things out based on what i in stock. Best to check with the shop before ordering and ask -- are thee things on the shelf right now... or do as many others and ask us to send only what we have and cancel the rest of your order -- or, if you do not mind paying additional shipping, ask us to ship what we have, then make a back order and ship the second batch when ready.

Oils are almost always in stock -- other items vary. We are working as fast as we can, but we are very popular and it takes time to make things.
catherine yronwode
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vata girl
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by vata girl » Wed Apr 25, 2018 6:19 pm

Not complaining because I know good things take time, but just wondering if shipping is moving a bit slower than usual due to the Hoodoo Heritage Festival, etc? I have two orders I've been waiting on for a while and just placed a third. Can't wait for my stuff! :D

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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by catherineyronwode » Wed Apr 25, 2018 6:22 pm

vata girl --

Yes, the wek-long Apprenticeship and the Hoodoo Heritage Festival always put us behind on orders. You can call the shop and ask where your packages are at -- Nikki or Leslie can easily help you -- and you can also ask for a split-ship if you want. That way we will ship everything we have made for your order right away and ship the rest later. You will be charged for the extra shipping, because of the time it takes us to re-make your invoice, but for many people, split-shipping is the preferred way to go.
catherine yronwode
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pinksugarcandy
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by pinksugarcandy » Sat May 12, 2018 5:22 pm

I placed an order end Mar and till now it has not been shipped out. Moreover, I am not from the US. My past orders always take so long to ship out. Is this always the case for international orders? I order because there is some work I need to do urgently eg job getting or reconciliation but if it's always going to take so long, it will be too late for me.

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Sister Jean
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by Sister Jean » Sun May 13, 2018 9:20 am

Hello pinksugarcandy,

You may just want to call the shop and get the status on your order. The number is 707-887-1521.

Take care.
Thank you saints and spirits!
Proud member of AIRR and Hoodoo Psychics!
readersandrootworkers.org

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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by catherineyronwode » Fri Jul 20, 2018 7:53 am

As usual, it takes us a while every year to catch up after the yearly festival -- and we are not shipping faster than we have at any time since mid April. We are not quite caught up, but we are getting there.
catherine yronwode
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Jaser
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by Jaser » Sat Sep 08, 2018 1:44 pm

I placed on order on August 28th. It was a very small order only 3 small items. I still haven’t received it and called the shop today. They told me that my order was in transit and is being sent back to LM. Why on earth would the USPS do that?

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Margee
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by Margee » Sat Sep 08, 2018 2:43 pm

Sorry that this happened to your package. There are several possible reasons that such problems arise --

The address may have been given wrongly when the customer ordered (this is a typographical error).

The package may be too big for the customer's mailbox and although the USPS left notes, the customer did not go pick up the package and after 30 days it is returned to the sender (us).

The Postal Service may be having regional trouble (for instance, a mail tuck may be involved in a road accident or a hurricane may flatten a mail sorting facility).

The customer's local Post Office may be having difficulties with its own carriers (there have been cases of carriers throwing all of their mail away or stealing mail).

Sometimes foreign shipments are turned back by the customs departments of nations engaged in "trade wars" with the USA or the customs fee was not paid or even because a bribe was not paid (this sounds bizarre, but it has happened).

All we can do is wait for the package to come back and read the markings on it that tell us why it came back, and we will contact you.

-----------------

UPDATE: In your case, the USPS seems to have had a problem between Burlingame, California and San Francisco, California -- they held it there for ONE FULL WEEK. Then it went to the North Bay Facility. And now they say it "still on its way" to you!

Here is the entire record -- and you have to read it from the bottom up to the top:

September 8, 2018
In Transit to Next Facility
Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility.

September 7, 2018, 5:01 am
Arrived at USPS Regional Origin Facility
NORTH BAY CA DISTRIBUTION CENTER

September 6, 2018, 12:12 am
Arrived at USPS Regional Origin Facility
SAN FRANCISCO CA NETWORK DISTRIBUTION CENTER

August 31, 2018, 10:40 pm
Departed USPS Origin Facility
BURLINGAME, CA 94010

August 31, 2018, 10:39 pm
Arrived at USPS Origin Facility
BURLINGAME, CA 94010

August 31, 2018, 5:08 pm
Departed Post Office
FORESTVILLE, CA 95436

August 31, 2018, 4:54 pm
USPS picked up item
FORESTVILLE, CA 95436

August 31, 2018, 12:11 pm
Shipping Label Created, USPS Awaiting Item
FORESTVILLE, CA 95436
Margee - HRCC Graduate and Apprentice - LMCCo Lab and Order Entry - MISC Candle Deacon

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Jaser
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by Jaser » Sun Sep 09, 2018 12:34 am

Thank you Margee for replying. Yes, I did see all the tracking info. It now looks like it went back to SF. I don’t now what’s going on. The only thing I can think of is that someone tampered with the package and now their sending it back to LM. This is horrible on their behalf.

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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by catherineyronwode » Sun Sep 09, 2018 9:57 am

Dang, Jaser -- At this point i have no idea what is going wrong. It may be a damaged package or it may have been tampered with. We will know when it comes back to us. I will track it again on Monday (the Post Office is closed today, Sunday) and either Margee or i will update you here. We will persist!
catherine yronwode
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by catherineyronwode » Sun Sep 09, 2018 10:11 am

It's SQUEAKY SUNDAY!

Sunday is the day that everyone at the Lucky Mojo Curio Co. shop digs into the line of orders marked for "Products Needed." You see, we make everything fresh, to order, in small batches, so sometimes an order can be ALMOST filled from the stock on the shelf, but there is just that ONE little thing, that one little sachet power or incense or packet of bath crystals that we do not have on hand and pre-made. So the package goes into the line, awaiting completion.

We call these "squeak" orders, as in "the squeaky wheel gets the grease," because the fact that just ONE little thing is hanging up the order from shipping is annoying to us, like a squeaky wheel on a cart. We just want to fix it RIGHT NOW.
For six days out of the week all of the unfinished orders -- the squeaks and the regular unfinished orders that may require 100 or more products be made -- set in the line as we work our way through the "Products Needed" in chronological date order. But one day a week, on SQUEAKY SUNDAYS, we only work on squeaks.

This morning, we have 108 unshipped packages, of which 37 are squeaks. Nikki is out sick. Heidi is out sick. Angela is out due to a pre-scheduled appointment. Margee is doing order entry. Jenne is the ONLY person in the lab -- and she is running the garden train too! -- and i have a long line of stock oils to make and a radio show to be on at 3:00 PM, so if i am going to help Jenne with the squeaks, i better get down there right now!

Wish us luck!
catherine yronwode
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Jaser
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by Jaser » Sun Sep 09, 2018 11:28 am

Thank you, Ms.Cat. I will stay posted on this. Good luck on your “squeaks” :D

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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by chrisredfield07 » Fri Nov 09, 2018 12:12 pm

I have a question just curious by your guys experience so when you make a purchase and you get charged how long after did it take for your package to arrive? I got charged for my order Monday so I'm curious to know when will they ship my order. reading around the forum I know it takes some time to receive your order which is not a issue. I know I can call but I don't want to pest lucky mojo.

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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by catherineyronwode » Fri Nov 09, 2018 12:35 pm

Hi, chrisredfield07 --

This is cat, co-owner of the shop. I have answered this before, a number of times, and you can read my replies by scrolling up this thread to page one, but here it is again:

We make everything by hand here in batches. Depending on the product, a batch can be 7 items, 8 items, 9 items, or 14 items of a single title and size, and, depending on what you have ordered and how recently we made a batch, we might be able to download your order, charge your card, and ship it within 48 hours. However, over the weekend we do not ship.

If we do not have everything you ordered, you have THREE choices:

1. Ask us to ship what we have at once, cancel the rest, and receive a refund on cancelled goods. You will have to place a new order for anything you still need, and you will incur a second shipping charge.

2. Ask us to ship what we have and hold the rest as a "split ship" or back order, for which you will incur a second shipping charge.

3. Ask us to hold your order until everything is ready, and pay one shipping charge. THIS IS OUR DEFAULT MODE, as it is the system requested by the most customers over the past 25 years.

We cannot tell you what we can ship on a given day unless you call the shop. Some folks do this, asking us to pre-pull what they want and then immediately uploading their credit card order. But you would need to pre-call, because every week what we have in stock is different. Last week we were out of several lines of oil and about half of our honey jar mini-spell kits. This week we are out of quite a few of our full-size spell kits, but all caught up on oils and honey jar mini-kits.

At any given time there are fewer than 100 orders awaiting products to be made.

Every Sunday we declare SQUEAKY SUNDAY (for "the squeaky wheel gets the grease") and make "onesies" rather than batches, just to get those orders off the floor by Monday.

Once your order is finished, it is shipped -- and the timing of the delivery of the package is out of our hands, because the shipper -- either USPS or UPS -- can take anywhere from 2 days to 10 days to get your package to you, depending on where you live, how the weather is affecting transport, if it is the holiday season, and so forth.

Thanks for asking -- we aim to please!
catherine yronwode
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by GolfersWife » Mon Nov 26, 2018 9:20 pm

Hi Cat,
Could you let me know how long it takes for anointed candles to be shipped out? This is the first time I have ordered from you and I live in Oklahoma, I placed the order on November 13 but I still have not received it.
Thank you for your help

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catherineyronwode
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by catherineyronwode » Mon Nov 26, 2018 10:44 pm

GolfersWife --

Candle orders are prepared fairly quickly -- They will be downloaded within 24 hours, and the candles fixed within another 24 to 48 hours. We ship every day except Sunday. We have have had some skipped shipping days due to Thanksgiving. Please contact the shop and ask for your tracking number.
catherine yronwode
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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by GolfersWife » Wed Nov 28, 2018 8:15 pm

I called the shop yesterday about my order, I was told it takes 10-14 days to process an order and that my order was being mailed yesterday.

Why does the order processing information I was given differ from the information you gave me?

I called before I placed my order to make sure what I ordered was in stock and to check on shipping estimation because I had wanted it here last week.

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Re: Estimated Shipping Times - How Long to Receive Order?

Unread post by catherineyronwode » Wed Nov 28, 2018 9:21 pm

GolfersWife --

Well, i do not want to undercut my own staff, but it does not take 10 - 14 days to process an order. It may take that long to craft every product in an order -- everything we sell is hand-made -- but if we have the items in stoock, they are pulled and packed very quickly. This past month we did have some delays due to the local forest fires, which kept some folks with breathing problems at home, and this was followed by the Thanksgiving holiday, which involved some staff members taking multiple days off to visit family ...

If you did talk to someone at the shop before ordering and were told the materials were in stock, i suggest that next time you follow through and ask the person you were speaking with to pull your order, mark it as a "squeak" and take it directly to shipping. Nikki, in particular, does this quite happily, and is always willing to go the extra mile for customers.

I am sorry we let you down this time. I hope it will not happen again.
catherine yronwode
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