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Checking Order Status / Checking Email Functionality

Questions, answers, and discussions about the Lucky Mojo Curio Co.
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Honeybeelight
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Re: Checking Order Status / Checking Email Functionality

Unread post by Honeybeelight » Sun Sep 10, 2017 10:00 am

InhaleExhale: I'm just a customer, but you'd probably get a better answer from the shop.

It might depend on the oil or bath crystal, so "basic" doesn't help a lot. In addition to hand-making things in small batches, they're also dependent on the supplies necessary to make those things. For instance, when I called and asked last week, the woman who answered the phone explained that they were waiting on two of the herbs for the thirteen herb bath. They weren't going to substitute, say, crabgrass and packing peanuts, so they had to wait, same as me, and then had to craft it.

I'll tell you when they seem to arrive, though. Weirdly, they seem to arrive just in time. That's happened to me twice now: I really needed whatever it was on that particular day, and boom, it arrived.

Anyway, I don't want to make more work for busy people, but sometimes they literally can't pull things off the shelves or restock them.
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Miss Aida
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Re: Checking Order Status / Checking Email Functionality

Unread post by Miss Aida » Mon Sep 11, 2017 7:06 am

Hello, Inhalexhale

Honeybeelight is absolutely correct

take care
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Inhalexhale
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Re: Checking Order Status / Checking Email Functionality

Unread post by Inhalexhale » Mon Sep 11, 2017 9:04 am

Thank you guys

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Re: Checking Order Status / Checking Email Functionality

Unread post by Inhalexhale » Thu Sep 28, 2017 4:31 am

My order has not been shipped yet. How can I go about cancelling and getting reimbursed? I won't be using the items anymore.

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Re: Checking Order Status / Checking Email Functionality

Unread post by Sister Jean » Thu Sep 28, 2017 9:43 am

Hello Inhalexhale,

You need to call the shop: 707-887-1521. They will issue a refund. The shop's hours are 9:00 AM to 5:00 P< Pacific time, 7 days a a week.

Take care.
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Re: Checking Order Status / Checking Email Functionality

Unread post by Successfulstoner412 » Fri Jan 19, 2018 7:26 am

I recently ordered the lavender love spell kit, bewitching oil, and follow me girl oil. When will I get tracking info and how long it's gonna take for me to get the items? Thank you!

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Sister Jean
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Re: Checking Order Status / Checking Email Functionality

Unread post by Sister Jean » Fri Jan 19, 2018 10:28 am

Hello Successfulstoner412,

Lucky Mojo doesn't automatically send out tracking information for their orders, but they will look up your order by its tracking number, with expected date of delivery, if you call the shop and ask: 707-887-1521.

Take care.
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Metalina
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Re: Checking Order Status / Checking Email Functionality

Unread post by Metalina » Thu Jan 25, 2018 7:22 pm

Just a quick thank you. I made a large order on January 1st, and it shipped today. That’s faster than I was expecting. Lots of love!

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Re: Checking Order Status / Checking Email Functionality

Unread post by stillsosola » Sat Feb 24, 2018 2:21 pm

Hi I made an order on Feb 23 and I forgot to add hat I need discreet shipping packaging is there a customer service number I can call to request discreet shipping packaging?? Or a way to contact the shop via email???? It's important as my parents will through away the package if they see it's from lucky mojo

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Re: Checking Order Status / Checking Email Functionality

Unread post by Sister Jean » Sun Feb 25, 2018 11:24 am

Hello stillsosola,

You can request "DISCREET SHIPPING" in the message area of your order.

If you have further questions just call the shop and talk to them: 707-887-1521.
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Re: Checking Order Status / Checking Email Functionality

Unread post by AfroCubanRoots24 » Tue Mar 20, 2018 2:39 pm

Hi and thank you for letting me join the forum! I'm sorry i know this is an old post but I'm wondering how long it would take to get to Wisconsin if I ordered 5 things? Is there a way to know what's all in stock to be able to be shipped soon? Thank you!

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Re: Checking Order Status / Checking Email Functionality

Unread post by catherineyronwode » Tue Mar 20, 2018 4:24 pm

Hello, AfroCubanRoots24 --

How long it takes us to process your order and ship it depends on our schedule of hand-crafting every product -- we make oils and powders in small runs, so everything is fresh -- and we ship things out based on what i in stock. Best to check with the shop before ordering and ask -- are thee things on the shelf right now... or do as many others and ask us to send only what we have and cancel the rest of your order -- or, if you do not mind paying additional shipping, ask us to ship what we have, then make a back order and ship the second batch when ready.

Oils are almost always in stock -- other items vary. We are working as fast as we can, but we are very popular and it takes time to make things.
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vata girl
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Re: Checking Order Status / Checking Email Functionality

Unread post by vata girl » Wed Apr 25, 2018 6:19 pm

Not complaining because I know good things take time, but just wondering if shipping is moving a bit slower than usual due to the Hoodoo Heritage Festival, etc? I have two orders I've been waiting on for a while and just placed a third. Can't wait for my stuff! :D

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Re: Checking Order Status / Checking Email Functionality

Unread post by catherineyronwode » Wed Apr 25, 2018 6:22 pm

vata girl --

Yes, the wek-long Apprenticeship and the Hoodoo Heritage Festival always put us behind on orders. You can call the shop and ask where your packages are at -- Nikki or Leslie can easily help you -- and you can also ask for a split-ship if you want. That way we will ship everything we have made for your order right away and ship the rest later. You will be charged for the extra shipping, because of the time it takes us to re-make your invoice, but for many people, split-shipping is the preferred way to go.


Remember, you can ALWAYS ask for a split shipment OR for a refund on items not in stock. We will do as YOU request:

1) Hold the order until all items are made.
This may take a week or longer, because we make our products in small batches by hand,
but you will receive everything you ordered.

To arrange for us to hold your order while we make your goods, your message should read:

"IF ANY ITEMS ARE O/S, IT'S OKAY TO HOLD MY ORDER UNTIL ALL ITEMS ARE MADE."

2) Ship what we have in stock and refund on anything not currently on the shelves.
We will pull your order, pack it, and arrange a refund for anything that was not in stock
on the day we pulled your order.

To arrange for in-stock shipment and cancellation of all other items, just write:

"PLEASE FILL ORDER WITH IN-STOCK ITEMS. DO NOT HOLD ORDER. REFUND ON ANY O/S ITEMS."

3) Split the shipment in two, half now and half when finished.
Retail customers: For this special service, you will be charged again for the second shipment.
Wholesale customers: You will be charged shipping as usual on both of your shipments.

To pre-arrange a split shipment when ordering, just write in the message area:

"PLEASE SPLIT ORDER IF NECESSARY SO THAT I CAN RECEIVE IN-STOCK ITEMS A.S.A.P."

If your order was already placed without such a message, and you now want to arrange for
split shipment, phone the shop at 707-887-1521 and ask customer service to split your order.

It's your choice!
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Re: Checking Order Status / Checking Email Functionality

Unread post by pinksugarcandy » Sat May 12, 2018 5:22 pm

I placed an order end Mar and till now it has not been shipped out. Moreover, I am not from the US. My past orders always take so long to ship out. Is this always the case for international orders? I order because there is some work I need to do urgently eg job getting or reconciliation but if it's always going to take so long, it will be too late for me.

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Re: Checking Order Status / Checking Email Functionality

Unread post by Sister Jean » Sun May 13, 2018 9:20 am

Hello pinksugarcandy,

You may just want to call the shop and get the status on your order. The number is 707-887-1521.

Take care.
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Re: Checking Order Status / Checking Email Functionality

Unread post by catherineyronwode » Fri Jul 20, 2018 7:53 am

As usual, it takes us a while every year to catch up after the yearly festival -- and we are not shipping faster than we have at any time since mid April. We are not quite caught up, but we are getting there.
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Jaser
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Re: Checking Order Status / Checking Email Functionality

Unread post by Jaser » Sat Sep 08, 2018 1:44 pm

I placed on order on August 28th. It was a very small order only 3 small items. I still haven’t received it and called the shop today. They told me that my order was in transit and is being sent back to LM. Why on earth would the USPS do that?

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Re: Checking Order Status / Checking Email Functionality

Unread post by Margee » Sat Sep 08, 2018 2:43 pm

Sorry that this happened to your package. There are several possible reasons that such problems arise --

The address may have been given wrongly when the customer ordered (this is a typographical error).

The package may be too big for the customer's mailbox and although the USPS left notes, the customer did not go pick up the package and after 30 days it is returned to the sender (us).

The Postal Service may be having regional trouble (for instance, a mail tuck may be involved in a road accident or a hurricane may flatten a mail sorting facility).

The customer's local Post Office may be having difficulties with its own carriers (there have been cases of carriers throwing all of their mail away or stealing mail).

Sometimes foreign shipments are turned back by the customs departments of nations engaged in "trade wars" with the USA or the customs fee was not paid or even because a bribe was not paid (this sounds bizarre, but it has happened).

All we can do is wait for the package to come back and read the markings on it that tell us why it came back, and we will contact you.

-----------------

UPDATE: In your case, the USPS seems to have had a problem between Burlingame, California and San Francisco, California -- they held it there for ONE FULL WEEK. Then it went to the North Bay Facility. And now they say it "still on its way" to you!

Here is the entire record -- and you have to read it from the bottom up to the top:

September 8, 2018
In Transit to Next Facility
Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility.

September 7, 2018, 5:01 am
Arrived at USPS Regional Origin Facility
NORTH BAY CA DISTRIBUTION CENTER

September 6, 2018, 12:12 am
Arrived at USPS Regional Origin Facility
SAN FRANCISCO CA NETWORK DISTRIBUTION CENTER

August 31, 2018, 10:40 pm
Departed USPS Origin Facility
BURLINGAME, CA 94010

August 31, 2018, 10:39 pm
Arrived at USPS Origin Facility
BURLINGAME, CA 94010

August 31, 2018, 5:08 pm
Departed Post Office
FORESTVILLE, CA 95436

August 31, 2018, 4:54 pm
USPS picked up item
FORESTVILLE, CA 95436

August 31, 2018, 12:11 pm
Shipping Label Created, USPS Awaiting Item
FORESTVILLE, CA 95436
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Re: Checking Order Status / Checking Email Functionality

Unread post by Jaser » Sun Sep 09, 2018 12:34 am

Thank you Margee for replying. Yes, I did see all the tracking info. It now looks like it went back to SF. I don’t now what’s going on. The only thing I can think of is that someone tampered with the package and now their sending it back to LM. This is horrible on their behalf.

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Re: Checking Order Status / Checking Email Functionality

Unread post by catherineyronwode » Sun Sep 09, 2018 9:57 am

Dang, Jaser -- At this point i have no idea what is going wrong. It may be a damaged package or it may have been tampered with. We will know when it comes back to us. I will track it again on Monday (the Post Office is closed today, Sunday) and either Margee or i will update you here. We will persist!
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Re: Checking Order Status / Checking Email Functionality

Unread post by catherineyronwode » Sun Sep 09, 2018 10:11 am

It's SQUEAKY SUNDAY!

Sunday is the day that everyone at the Lucky Mojo Curio Co. shop digs into the line of orders marked for "Products Needed." You see, we make everything fresh, to order, in small batches, so sometimes an order can be ALMOST filled from the stock on the shelf, but there is just that ONE little thing, that one little sachet power or incense or packet of bath crystals that we do not have on hand and pre-made. So the package goes into the line, awaiting completion.

We call these "squeak" orders, as in "the squeaky wheel gets the grease," because the fact that just ONE little thing is hanging up the order from shipping is annoying to us, like a squeaky wheel on a cart. We just want to fix it RIGHT NOW.
For six days out of the week all of the unfinished orders -- the squeaks and the regular unfinished orders that may require 100 or more products be made -- set in the line as we work our way through the "Products Needed" in chronological date order. But one day a week, on SQUEAKY SUNDAYS, we only work on squeaks.

This morning, we have 108 unshipped packages, of which 37 are squeaks. Nikki is out sick. Heidi is out sick. Angela is out due to a pre-scheduled appointment. Margee is doing order entry. Jenne is the ONLY person in the lab -- and she is running the garden train too! -- and i have a long line of stock oils to make and a radio show to be on at 3:00 PM, so if i am going to help Jenne with the squeaks, i better get down there right now!

Wish us luck!
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Jaser
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Re: Checking Order Status / Checking Email Functionality

Unread post by Jaser » Sun Sep 09, 2018 11:28 am

Thank you, Ms.Cat. I will stay posted on this. Good luck on your “squeaks” :D

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Re: Checking Order Status / Checking Email Functionality

Unread post by froghandz » Wed Oct 03, 2018 6:55 pm

hihihi...yes I as well am.delighted to finally speak with you..It is an auspicious time this month and time for a new beginning. I was able to get Into my froghandz account and found the list of items remaining. Will be putting in an order the next few days, Cat. Looking forward to it so much. Time to move forward with the correct teacher. Thank you. Namaste, Blessings and So it Be Done.🌠

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Re: Checking Order Status / Checking Email Functionality

Unread post by froghandz » Wed Oct 17, 2018 7:24 pm

Hello again Cat...I have been expecting my delivery to only find out today when I called to inquire, the order was canceled. I didn't receive an email or call that something was awry even after I lóoked and saw no charges were initially made. The girl who looked my order up stated That the shipping address didn't match thé address for.the card. All other orders made with this gift card have arrived safely. Anyway once again I received no communication alerting me to the fact there was indeed a problem with billing address which could have been resolved sooner had I known no other merchant has had a problem unless they just don't accept AMEX gift cards which is silly since they have to be loaded with cash and cannot be used if no cash loaded onto the thing. Thanks and enjoy rest of evening. Disappointed in timing delay now.

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Re: Checking Order Status / Checking Email Functionality

Unread post by catherineyronwode » Wed Oct 17, 2018 11:29 pm

Hi, froghanz, '

I am sorry this happened but when i look into our database records i see the following for your order:

10/5/18 - HOLD FOR DECLINE - DEC Z Zip-5 OK Street Bad
10/7/18 - D1 LM - NC
10/8/18 - D2 LM - NW
10/9/18 - D3 LM - NW
10/11/18 - Cust. Unreachable HOLD FOR DECLINE -> NO PAY - NO SHIP - LL

So i can "read" this data as follows:

10/5/18 - HOLD FOR DECLINE - DEC Z Zip-5 OK Street Bad -- On October 5th, we attempted to process your order and got a "Decline Z" on the card because -- "DEC Z Zip-5 OK Street Bad""" -- which is our database's shorthand for the AVS error code "Z = 5-digit Zip matches [your card number, but the] Address (Street) Does Not"

10/7/18 - D1 LM - NC -- On October 7th, We made the first of three "D" (Declined card) calls -- telephone calls to the number given on the order in which we explain the decline, using a standard message. No one picked up, so NC (Nicole Carevich) left a voice mail message (LM). In this standard message she would have stated that this was our first try and that we would call again a second and a third time, and she would have left the phone number of the shop.

10/8/18 - D2 LM - NW -- On October 8th, NW (Nikki Wilson) telephoned the number on the order, and made the D2 (second decline call) and LM (left message) with the standard instruction to phone the shop. In this standard message she would have stated that this was our second try and that we would call again a third time, and she would have left the phone number of the shop.

10/9/18 - D3 LM - NW -- On October 9th, NM (Nikki Wilson) telephoned the number on the order, and made the D3 (third decline call) and LM (left message) with the standard instruction to phone the shop. In this standard message she would have stated that this was our third and last try and that we would hold the order until the end of the next day, after which it would be cancelled, and she would have left the phone number of the shop.

10/11/18 - Cust. Unreachable HOLD FOR DECLINE -> NO PAY - NO SHIP - LL -- On October 11th, after three messages left on the voice mail had not produced a call-back, LL (Leslie Lowell) changed the status of the order from "Hold For Decline" to "No Pay - No Ship," effectively discarding the order, except that, as is our custom, she hand-deleted all the products on the order, zeroing them out but leaving the item names in place, just in case you might wish to reinstate the order. Her reason for doing so was "Cust. Unreachable" -- in other words, the three phone messages had not received a response.

The problem had nothing to do with the card being AMEX or with the amount of cash on the card. It was a simple matter of the zip code and the street address not matching -- so i asked Leslie to look up your original online order and she thinks she found the error -- the person who downloaded the order (Nicole) inadvertently swapped out the street address line for the "c/o" line in your address! So of course the street address -- which wrongly became the name of the outfit, not a real street address -- did not match the zip code!

Leslie has fixed this and is having Nikki call you on all three of your listed phone numbers, and email you too.

I rarely go into such depth to explain how our business works, but now you know. We follow a set protocol for declined charges and always telephone three times. We value our customers and never give up on an order without three tries at contact. The fact that you have 3 listed phone numbers made it complicated. Nikki called but you were at work, so she is emailing you with the details.

I hope you accept my apology and we can complete this transaction.
catherine yronwode
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Re: Checking Order Status / Checking Email Functionality

Unread post by froghandz » Thu Oct 18, 2018 7:33 pm

Thanks for responding, yet I have no vm or messages about this anywhere on a y of my call histories. If I did have any response initially...I probably wouldn't be as hesitant for I just went through this with another company as I mentioned to you when we last spoke. Also, when I spoke with the girl last night she was a bit brusque, as I was holding the card in my hand, ready to complete order over the phone which was why I called, in addition to finding out what had happened because I hadn't received anything and almost threw the card away thinking this transaction had been finalized. She told me twice the order was cancelled and I would have to redo the transaction online. Well nope because that's where the first mistake occurred obviously. Thanks for finding error and communication.

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Re: Checking Order Status / Checking Email Functionality

Unread post by catherineyronwode » Thu Oct 18, 2018 8:35 pm

Hi, i got a message from Nikki that you had called back and wanted to speak to me. It was closing time by the time i went back into the office (i had been doing readings all afternoon), so i will try to phone you tomorrow.
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Re: Checking Order Status / Checking Email Functionality

Unread post by froghandz » Thu Oct 18, 2018 8:38 pm

So now I just checked my balance and see you went ahead and processed my card for 35.00 and change! I didn't authorize this. What do you think you are doing??? I spoke with Nicole at length this am and told her specifically I wanted to speak with you first then Decide! So what have you decided my unapproved order should be??? I did not give the go ahead because of the first mistake on your helpers part...now this. Good that's why I use gift cards. You all have lied thus far. No VM no email after I asked repeatedly what happened and now a charge for 35.oo when thé Initial order was 116.00 you are all.the same I am disputing the charges and want a problem refund because I SAID I WOULD LET YOU KNOW MY...I REPEAT "MY"DECISION ON WHEN AND WHERE I SPEND MONEY AND STUDY. NOW ITS 2 FOR 2 on mistakes after calling me up this round that's not including the flub up from last year! So now 3 for 3...great stats to Garner a new Student! Thought your company would be different being so close to my HomeTown...guess not! Wrong wrong wrong. Who Charged That Card!?! Did not NOT GIVE A GO AHEAD

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Re: Checking Order Status / Checking Email Functionality

Unread post by catherineyronwode » Fri Oct 19, 2018 12:38 am

froghandz,

I can understand that you are upset -- but i did not run your card -- nor would i ever run it for part of the order, nor would i run it after you asked for me to call you first (which i promised to do in my previous message).

It's after midnight now, but my husband went down to the office to turn on the data-entry computer to see what he could find out via our merchant services record of transactions. Here's what he found:

• On 10/6/2018 we tried to run your card for $116.92 but it declined for the reasons stated above -- the two address lines were swapped.

• On 10/18/2018 our merchant services provider posted a transaction with your card number labelled with this code -- "General Error (Invalid Processor Response Format)" -- but no money (neither $35.00 nor $116.00) was drawn from your card nor deposited into our account, according to that transaction record. We do not know what this is about nor what that coding means. We have frankly never seen that coding before on any transaction.

The merchant services company is not open at this time of night, but we will telephone them tomorrow to make sure that no money was taken from your account.

I will phone you in the morning after i contact the merchant services company -- and i will make sure that no charges of any kind were or will be made on your card by our company.
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Re: Checking Order Status / Checking Email Functionality

Unread post by AceJay » Fri Oct 19, 2018 3:48 pm

Cat, I appreciate how well and detailed you handle situations. :) I don't know if you get enough credit but you can certainly have mine.

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Re: Checking Order Status / Checking Email Functionality

Unread post by catherineyronwode » Fri Oct 19, 2018 5:07 pm

Thanks, Acejay.

froghandz -- thanks for staying on this. We did get the scan of the receipt you had, for what looks like a $35.45 charge -- but Leslie (and authorize.net) have explained -- this is actually a "-35.45" charge (minus money) and it is a pending transaction, not an actual charge. Repeat: It is not a charge and we did not charge your card.

What follows contains some new information (new to me at least) so please allow me to explain:

When a card declines, the issuing band ("your bank") does not send us any money at all. As far as we are concerned, the transaction failed and is over. However, your bank (all banks) have created a really unfair legal loophole whereby they can keep your money for several days (3 to 5 days) and invest it in the stock market and (hopefully) score a few cents, and then hand it back to you, with you none the wiser that they "borrowed" it from you for a while. This borrowing of, and playing with, your money they call a "pending transaction." They KNOW we are not getting the money, but they claim it is just gonna take then 3 to 5 days to return your funds to you. And there's nothing you can do about it.

The situation with gift cards is even worse! I knew about the above, but i only learned today that with a gift card, the law (that is, the law that their bought-and-paid for congresspeople passed) allows them to keep and play with your money for TWO WEEKS. That's right -- 14 days!

So, on 10/6/18, when you placed your order and it was declined because of the zip / street address non-match error, they grabbed your money for a two-week party ride through the stock markets of Europe, the Americas, Asia, and the Middle East. They have given themselves permission, under the law, to hold your $116.00 until 10/20 (tomorrow!).

Meanwhile, you believed that since we did not take your money, it was still on your gift card, little knowing that it was being held so your bank could speculate in Indonesian rice or property development in Bahrain. So you bought a few things. Eventually, the level of money stored of the card fell below that $116.00 they were holding while they gambled in Ukrainian commodities or Saudi Arabian tanks. So they sent you an "oops -- you have attempted to overcharge your card by $35.45" notice because "you have this pending transaction with Lucky Mojo" -- which you actually, in fact, do not have. Basically the $35.45 was what it would take to bring your balance up to the $116.00 they were holding. Your bank was treating you as if you had overdrawn the card account -- because they did not tell you (and they never tell anyone) that they were using your money to buy Facebook stock and invest in Chinese tungsten mines.

I knew about the 3 to 5 day bank hold-backs on regular credit and debit cards, but this two-week hold-back on gift cards was something new to me (and thank you, Leslie and authorize.net for clarifying it).

It is heinous.

We should have elected Bernie Sanders president.
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Re: Checking Order Status / Checking Email Functionality

Unread post by froghandz » Mon Oct 22, 2018 9:48 pm

OK I sent Paypal now for the exact same order and would like to know when shipped out so I can make sure no more glitches and unauthorized use of my shop/school money and products/tools. Thank you for the in depth explanation. No apologies expected nor needed. Neither of us wrong just in the dark on the transaction whereabouts and different account info on both ends. Talk soon...look forward to see what happens next to intervene in our communications😎

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Re: Checking Order Status / Checking Email Functionality

Unread post by catherineyronwode » Tue Oct 23, 2018 6:15 pm

I think your package will ship tomorrow. We had to make a few items for it (9 Herb Bath, for example) and i needed to sign the books, but i was away from the shop today.

I will move this conversation to the area on ordering as it really has not much to do with my course.
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Re: Checking Order Status / Checking Email Functionality

Unread post by froghandz » Wed Oct 24, 2018 8:19 am

OK fine yet the whole reason I am purchasing is for the course lol. So if it has nothing to do with the course we can rescind the entire process. Lol

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Re: Checking Order Status / Checking Email Functionality

Unread post by catherineyronwode » Wed Oct 24, 2018 9:51 am

froghandz,

I said that this conversation had "not much" to do with the course. You interpreted that to say that i said it had "nothing" to do with the course. "Not much" and "nothing" are two different amounts. In this case:

* 1/4 of the funds paid for the course go to cover the printing of the book and for my royalties as the author.
* 1/4 of the funds go to me for teaching the course (including interviewing students, and staying in contact via the private student group.
* 1/4 of the funds go to paying for certificates of graduation and to hire employees to perform upkeep on the database with respect to required purchases, scheduling interview appointments, and filing the homework.
* 1/4 of the funds go to Lucky Mojo for processing the order; therefore the "not much" i referred to amounts to $26.00.

I understand that you were making the purchases in order to meet the requirements for my correspondence course. However, my private course in hoodoo is not a Lucky Mojo product. If i were to sell the company, i would still teach the course. Therefore questions about the course have "not much" to do with questions about the financial integrity of the Lucky Mojo Curio Co.

My emphasis all through this public conversation has been to explain to you, and thus to our thousands of other customers, how we use a strong matching system when we charge customers' credit cards, how our card authorization services provider functions; how the coding of internet transactions works, how our clients' banks handle reimbursement on so-called "pending" (but actually failed) credit card transactions; how we readily investigate, acknowledge, apologize for, and rectify our own data entry errors; how we work hard to uphold our reputation as an honest online merchant; and how we maintain civility in the face of people such as yourself calling us liars in our own public forum and claiming that we make unauthorized transactions when we do not do so.

To you this may be a matter to "lol" over, but to me, as the owner of an online and walk-in business with a 24 year history of financial integrity and a commitment to making artisanal quality products, it is my job to lead my team to provide extraordinary customer support; to fairly recompense my employees, contractors, and volunteer helpers; to defend the brand against unfounded accusations of fraud; and to cheerfully spearhead the creation and archive maintenance of a trove of free educational community teaching materials unmatched by any other company in the metaphysical field.
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Re: Checking Order Status / Checking Email Functionality

Unread post by froghandz » Wed Oct 24, 2018 9:53 am

BTW did I mention I am very sarcastic...if you perhaps interpret my responses in that manner that would be correct. Just so ya know in my future retorts that is my way of humouring myself until others get to know me 😂

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Re: Checking Order Status / Checking Email Functionality

Unread post by catherineyronwode » Wed Oct 24, 2018 10:27 am

froghanz,

I neither understand sarcasm as a form of humour nor do i wish to navigate its implications as a form of acceptable verbal aggression. I find every instance of sarcasm painful and i hope never to be exposed to it.

My livelihood and reputation are at stake here, as are the livelihoods of a dozen other people. This is not a joke for us.
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Re: Checking Order Status / Checking Email Functionality

Unread post by froghandz » Wed Oct 24, 2018 10:41 am

I won't be told how to communicate...please cancel order and refund my money. I also have much at stake. My email and phone account was compromised by doing business with you. I am the subject of a book that is about my life story and now a screenplay so you are not the only one with a lot at stake. I have a production crew to be concerned about and contracts to fulfill.

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Re: Checking Order Status / Checking Email Functionality

Unread post by catherineyronwode » Wed Oct 24, 2018 10:56 am

Thank you for explaining your viewpoint, froghanz.

I have cancelled your order and made a complete $117.00 refund on your purchase via Paypal. I wish you all the best with the book and screenplay.

Goodbye.
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Re: Checking Order Status / Checking Email Functionality

Unread post by JayDee » Wed Oct 24, 2018 11:58 am

Well said Catherine! I have been a long standing customer of LM and have always had great customer service, helpful staff when I call or need assistance. Treated equitably and honestly in all social and business transactions.
PS37-For evildoers shall be cut off: but those that wait upon the LORD, they shall inherit the earth

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Re: Checking Order Status / Checking Email Functionality

Unread post by aniviel » Sat Oct 27, 2018 8:46 am

Hello,

I made an order 2 days ago and then realised I'd forgotten a couple of items so I emailed yesterday. I wanted to check if my email was received?

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Re: Checking Order Status / Checking Email Functionality

Unread post by JayDee » Sat Oct 27, 2018 2:40 pm

aniviel ,

Give the call a shop, they can pull the order, order number and see if items can be added and put to the same shipping.
PS37-For evildoers shall be cut off: but those that wait upon the LORD, they shall inherit the earth

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Re: Checking Order Status / Checking Email Functionality

Unread post by aniviel » Sat Oct 27, 2018 5:07 pm

I'm a bit ill so was hoping not to have to use the phone. Oh well. Thank you anyway.

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Re: Checking Order Status / Checking Email Functionality

Unread post by chrisredfield07 » Fri Nov 09, 2018 12:12 pm

I have a question just curious by your guys experience so when you make a purchase and you get charged how long after did it take for your package to arrive? I got charged for my order Monday so I'm curious to know when will they ship my order. reading around the forum I know it takes some time to receive your order which is not a issue. I know I can call but I don't want to pest lucky mojo.

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Re: Checking Order Status / Checking Email Functionality

Unread post by catherineyronwode » Fri Nov 09, 2018 12:35 pm

Hi, chrisredfield07 --

This is cat, co-owner of the shop. I have answered this before, a number of times, and you can read my replies by scrolling up this thread to page one, but here it is again:

We make everything by hand here in batches. Depending on the product, a batch can be 7 items, 8 items, 9 items, or 14 items of a single title and size, and, depending on what you have ordered and how recently we made a batch, we might be able to download your order, charge your card, and ship it within 48 hours. However, over the weekend we do not ship.

If we do not have everything you ordered, you have THREE choices:

1. Ask us to ship what we have at once, cancel the rest, and receive a refund on cancelled goods. You will have to place a new order for anything you still need, and you will incur a second shipping charge.

2. Ask us to ship what we have and hold the rest as a "split ship" or back order, for which you will incur a second shipping charge.

3. Ask us to hold your order until everything is ready, and pay one shipping charge. THIS IS OUR DEFAULT MODE, as it is the system requested by the most customers over the past 25 years.

We cannot tell you what we can ship on a given day unless you call the shop. Some folks do this, asking us to pre-pull what they want and then immediately uploading their credit card order. But you would need to pre-call, because every week what we have in stock is different. Last week we were out of several lines of oil and about half of our honey jar mini-spell kits. This week we are out of quite a few of our full-size spell kits, but all caught up on oils and honey jar mini-kits.

At any given time there are fewer than 100 orders awaiting products to be made.

Every Sunday we declare SQUEAKY SUNDAY (for "the squeaky wheel gets the grease") and make "onesies" rather than batches, just to get those orders off the floor by Monday.

Once your order is finished, it is shipped -- and the timing of the delivery of the package is out of our hands, because the shipper -- either USPS or UPS -- can take anywhere from 2 days to 10 days to get your package to you, depending on where you live, how the weather is affecting transport, if it is the holiday season, and so forth.

Thanks for asking -- we aim to please!
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Re: Checking Order Status / Checking Email Functionality

Unread post by GolfersWife » Mon Nov 26, 2018 9:20 pm

Hi Cat,
Could you let me know how long it takes for anointed candles to be shipped out? This is the first time I have ordered from you and I live in Oklahoma, I placed the order on November 13 but I still have not received it.
Thank you for your help

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Re: Checking Order Status / Checking Email Functionality

Unread post by catherineyronwode » Mon Nov 26, 2018 10:44 pm

GolfersWife --

Candle orders are prepared fairly quickly -- They will be downloaded within 24 hours, and the candles fixed within another 24 to 48 hours. We ship every day except Sunday. We have have had some skipped shipping days due to Thanksgiving. Please contact the shop and ask for your tracking number.
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Re: Checking Order Status / Checking Email Functionality

Unread post by GolfersWife » Wed Nov 28, 2018 8:15 pm

I called the shop yesterday about my order, I was told it takes 10-14 days to process an order and that my order was being mailed yesterday.

Why does the order processing information I was given differ from the information you gave me?

I called before I placed my order to make sure what I ordered was in stock and to check on shipping estimation because I had wanted it here last week.

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Re: Checking Order Status / Checking Email Functionality

Unread post by catherineyronwode » Wed Nov 28, 2018 9:21 pm

GolfersWife --

Well, i do not want to undercut my own staff, but it does not take 10 - 14 days to process an order. It may take that long to craft every product in an order -- everything we sell is hand-made -- but if we have the items in stock, they are pulled and packed very quickly. This past month we did have some delays due to the local forest fires, which kept some folks with breathing problems at home, and this was followed by the Thanksgiving holiday, which involved some staff members taking multiple days off to visit family ...

If you did talk to someone at the shop before ordering and were told the materials were in stock, i suggest that next time you follow through and ask the person you were speaking with to pull your order, mark it as a "squeak" and take it directly to shipping. Nikki, in particular, does this quite happily, and is always willing to go the extra mile for customers.

I am sorry we let you down this time. I hope it will not happen again.
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Re: Checking Order Status / Checking Email Functionality

Unread post by Iyami22 » Mon Feb 18, 2019 9:47 pm

Good morning,

This is of no urgency I just want to make sure that I didnt miss anything in my emails or that nothing has gone wrong. I order the bakers dozen, the CD Set and the Hoodoo Herb & Root Magic (hard cover) sometime around the 3rd of this month and this is my first order so I dont really know how things are processed (like order has been shipped emails). I had sent a message by email but haven't gotten a response... So I figured that this was the next best place.

Thank to all who respond.

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Re: Checking Order Status / Checking Email Functionality

Unread post by Miss Athena » Mon Feb 18, 2019 10:24 pm

Hi Iyami22,

You should contact the shop directly, as we have no information on the forum about orders or processing time. They will be the best ones to answer your questions.

You can try calling if email is too slow. The number is 707.887.1521

I hope you get your items soon. Good luck.
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Re: Checking Order Status / Checking Email Functionality

Unread post by Iyami22 » Mon Feb 18, 2019 11:34 pm

Thank you Miss Athena
I will do that as soon as I get off work.

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Re: Checking Order Status / Checking Email Functionality

Unread post by catherineyronwode » Tue Feb 19, 2019 9:53 am

Hello, Iyami22 --

Since you are using a pseudonym here, i am unable to respond because i cannot locate your order in the company database. Best to call the shop, as Athena said.

However, i am pretty sure that your order shipped out several days ago. We get about one order for Bakers' Dozens of books per week, and i do recall one from around the time you ordered, and a couple since then.
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Re: Checking Order Status / Checking Email Functionality

Unread post by Iyami22 » Thu Feb 21, 2019 12:48 pm

Thanks to all I just received it today. I got alot of reading to do. :D

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Re: Checking Order Status / Checking Email Functionality

Unread post by LadyJane » Thu Feb 21, 2019 3:36 pm

Just wondering when my package will arrive..Ordered some stuff???

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Re: Checking Order Status / Checking Email Functionality

Unread post by catherineyronwode » Thu Feb 21, 2019 6:18 pm

LadyJane --

Without knowing your name and order number (which i advise you to NOT post for the public), and also not knowing when you placed your order, i cannot tell you anything about the estimated delivery time for your package.

Please telephone the shop at 707-887-1521 any day between 9:00 AM and 5:00 PM, Pacific time and ask to speak to Nikki, Nicole, Eileen, or Leslie. They can look everything up for you.
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Re: Checking Order Status / Checking Email Functionality

Unread post by Catbrat » Mon Apr 22, 2019 2:04 pm

i placed an order for oil and a fixed glass encased candle. dont these ship out fairly quickly then? especially since i only ordered 2 items. its been almost 2 weeks since i ordered and my card was debited the order amount. i was hoping to of had these by this pasty weekend as i wanted them before a certain day. i had no idea it would take this long to ship 2 items out.

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Re: Checking Order Status / Checking Email Functionality

Unread post by catherineyronwode » Mon Apr 22, 2019 5:54 pm

Catbrat --

I would like to help, but unfortunately, because you have an anonymous screen name, i cannot look up your order and report back to you. Please telephone the shop at 707-887-1521 and ask for the status of your order, and if it has shipped, ask them to check the tracking number with you. The shop is open every day from 9:00 AM to 5:00 PM Pacific time.
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Re: Checking Order Status / Checking Email Functionality

Unread post by catherineyronwode » Sat Aug 24, 2019 10:38 am

We are currently running a little behind on orders (not as much as in the bad old days, but a bit).

Most orders are being filled completely when pulled and do not require a wait in the lab while we custom-make the goods, but there are about 30 that are waiting for that. Oldest orders on the floor, waiting for products to be made are 10 days behind. Oldest orders in the shipping department, waiting to be packed, are one week (7 days) behind. These delayed orders do not represent the bulk of incoming orders -- only about 20% of all orders end up being held for products to be made.

Remember, you can ALWAYS ask for a split shipment OR for a refund on items not in stock. We will do as YOU request:

1) Hold the order until all items are made.
This may take a week or longer, because we make our products in small batches by hand,
but you will receive everything you ordered.

To arrange for us to hold your order while we make your goods, your message should read:

"IF ANY ITEMS ARE O/S, IT'S OKAY TO HOLD MY ORDER UNTIL ALL ITEMS ARE MADE."

2) Ship what we have in stock and refund on anything not currently on the shelves.
We will pull your order, pack it, and arrange a refund for anything that was not in stock
on the day we pulled your order.

To arrange for in-stock shipment and cancellation of all other items, just write:

"PLEASE FILL ORDER WITH IN-STOCK ITEMS. DO NOT HOLD ORDER. REFUND ON ANY O/S ITEMS."

3) Split the shipment in two, half now and half when finished.
Retail customers: For this special service, you will be charged again for the second shipment.
Wholesale customers: You will be charged shipping as usual on both of your shipments.

To pre-arrange a split shipment when ordering, just write in the message area:

"PLEASE SPLIT ORDER IF NECESSARY SO THAT I CAN RECEIVE IN-STOCK ITEMS A.S.A.P."

If your order was already placed without such a message, and you now want to arrange for
split shipment, phone the shop at 707-887-1521 and ask customer service to split your order.

It's your choice!
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