Out of Stock / Discontinued Items Questions and Answers

[wendy]

I made an order and I'm not happy with the service. Order number 26997
I'm very sad that my email request and question has been ignored. I live abroad and it's difficult for me to ring the office.
As well I ask for Jezebel root separately by email as it's always out of stock on the site, but in another post Cat was saying that they have Jezebel root but just to ask for it.
See post Jezebel Root Questions and Answers
I only receive an email days later saying about Jezebel root: I'm sorry, but we cannot add to your order, as we've already invoiced it. If you would like to purchase something more, please make another order.I mean I ask by separate email same day that I order for Jezebel root to ad it as I couldn't purchase it online.
And the worse thing is that my other email request has been ignored.

Sad Wendy

[angelael]

Hello Wendy,

Sorry to hear this. I think it does take them awhile to get to the emails. I have ordered Jezebel Root twice, but this was several months ago. The first time I saw that it said it was "out of stock", but then I read the same post that you did. When I was ready to place an order it still said "out of stock", so I asked for it in the comments section of my order. The next time I wanted to order it I had noticed that it is listed in the complete inventory, http://www.luckymojo.com/lucky-mojo-inventory.html , so I was able to add it directly to my shopping cart.

So if you ever have any special requests with your orders in the future always put it in the comments section of the order.

[wendy]

Hi, thanks for your reply, but I did put it in the comments section of my order and I did sent a seperate email as well.

[catherineyronwode]

Sorry for the confusion and thank you for uncovering a set of three errors at the site. Jezebel Root is not out of stock by any means. However, our former web-catalogue updater forgot to put it back in stock the last time we harvested it.

At luckymojo.com/mojocatherbs.html it is listed as Out of Stock.
At herb-magic.com it is corectly listed as $3.50 HER-JEZ-RTWH but the add-to-cart button is missing.
At herb-magic.com/ it is listed as HER-JEZ-RTWH with no price and no add-to-cart button.

Please copy this message and forward it to Angela at the shop (angela#luckymojo.com) and tell her that as your rewrd for finding this series of errors, you shoud be sent a FREE Jezebel root, and she should know that i have informed nagasiva (our new web catalogue maintainer) to fix the error ASAP.

[ComeOnInMyKitchen]

Good afternoon all,

I hope this is the right spot for this question. It's closest I could find in the index, so here goes. Regarding the pull out candle refills for vigils, does LMCC carry red? It isn't an option in the online catalog. Although I can substitute white with no problem, before ordering I thought best to ask here since it's such a common color and maybe red is available, just had never been put online?

Thank you and hope everyone is staying safe.

[Miss Athena]

Hello ComeOnInMyKitchen,

You would need to contact the shop directly as we do not have inventory information available here on the forum.

[MonicaR]

I don't know if my message from a few days ago so I am gonna re post my question just in case it did not make it on here. My question was if the Tibetan ghost purging incense was discontinued or was it just out of stock. If it were just out of stock could you let me know when you will have some more? Thank you

[Miss Athena]

Hello MonicaR,

I moved your previous post to the topic on Tibetan Ghost Purging Incense in the Incense sub-forum. Please do not re-post your query or start new topics yet again, as your question was already answered. Search for your posts using the link of post numbers under your avatar and you will find where your post has been moved.

I also must ask other forum members to not respond to orphan posts that are started as their own topic as it makes extra work for forum staff to now move two posts. Please trust that the moderators and administrators here are on top of all new posts regardless of how long it takes us to respond to them. We appreciate your intention, but please allow the forum staff to handle all moderation duties

Thank you for your understanding.

[MonicaR]

I apologize for this repost. I am new to the forum and could not find my question or see if I had a response so I did repost it thinking that i did not send it correctly or that something happened and my message did not make it on the forum. It wont happen again. I am getting the hang of the forum a little bit more now.

[catherineyronwode]

To find your own questions, MonicaR, go to your personal profile and search for your posts. Your posts are being moved to the thread they belong in, but you are not seeing them. I hope you see this message -- if not, i am sure your frustration will increase.

Remember, everyone -- you can track your own posts via your personal profile.