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Damaged / Missing / Wrong Items Questions and Answers

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nemesis

Damaged / Missing / Wrong Items Questions and Answers

Unread post by nemesis » Sat Aug 01, 2009 5:44 pm

Hi, I just received my order today and was dismayed to see that the fast luck bottle had its cap opened and all its content spilled out during shipment. I noticed that the cap of the bottle wasnt taped and LM might wanna consider getting it made screwed on rather than cap on cos it doesnt seem to be capped on securely.

I like to know if I can request for a exchange, otherwise how do I go about doing a refund cos apparently i couldnt work on it anymore :-(

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Miss Bri
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Re: Content of order spilled out

Unread post by Miss Bri » Sun Aug 02, 2009 6:36 am

Call the shop or email them and tell them what happened. The Forum is not the same as the shop, you will get better and faster assistance by going to Lucky Mojo directly.

good luck,
Bri
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LeBaptiste

Re: Content of order spilled out

Unread post by LeBaptiste » Sun Aug 02, 2009 11:05 am

On the bright side...everything was already anointed when you got it. Now that's what I call Fast Luck.

luckyme77

Question about my order...

Unread post by luckyme77 » Sat Sep 26, 2009 11:28 pm

Hi!Good Evening. I ordered red candles and 4 of the candles were half melted. Is it okay to use them. Thank you for your time and assistance.

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Re: Question about my order...

Unread post by catherineyronwode » Sun Sep 27, 2009 5:07 pm

I would use them... but that's just me...
catherine yronwode

luckyme77

Re: Question about my order...

Unread post by luckyme77 » Sun Sep 27, 2009 9:50 pm

Thank you very much.

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curious1212
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LM Order: wrong item shipped by mistake

Unread post by curious1212 » Wed Jun 02, 2010 8:32 am

So i made a order of oils last week and they showed up. For some reason i had ordered follow me girl but on lucky mojo's side it said i had ordered follow me boy. I checked my order online and it shows i ordered follow me girl as well. So maybe there's something getting crossed there. I would return it but im lazy plus my mother was like oooooo ill take that lol.

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Re: something weird with oil orders

Unread post by Mama Micki » Wed Jun 02, 2010 11:49 am

Maybe your mom needed the oil more than you did.
Gracias, Jesus Malverde!
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Re: something weird with oil orders

Unread post by jwmcclin » Wed Jun 02, 2010 12:17 pm

Just order another and make sure it follow me girl :D
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Re: something weird with oil orders

Unread post by curious1212 » Wed Jun 02, 2010 2:58 pm

Well thats the thing. on my side my cart says i ordered follow me girl. but when i got the receipt from LM in my package it says follow me boy on it. So im guessing something is getting crossed on their side.

Mama Micki - Lol yeah most likely >< she must have wanted it bad for my order to end up like that

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Ashley
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Damaged Item

Unread post by Ashley » Wed Aug 18, 2010 7:31 pm

I have waited for few weeks for my mojo hands, finally I got them. I also help my frd to order some items, but I found that the bag i am longing for is...get wet with the oil.
I just opened the box, and found that only the bottle of my mojo hand is broken...oil gone and the bag get wet. Does it mean anything? Can I still use it?
I just wonder, is it...telling me, I can't get my lost lover back? ><...
Please help~~~~
Thank you so much LuckyMojo~ I learn so much from the forum. Thanks all~

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Re: Damaged Item

Unread post by jwmcclin » Wed Aug 18, 2010 8:49 pm

You should call Lucky Mojo with your concerns Ashley.
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Ashley
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Any meaning for broken oil bottle?

Unread post by Ashley » Wed Aug 18, 2010 10:52 pm

I have just received my mojo hands, I have order totally 4 mojo hands, and the oil bottle of one mojo hand is broken, and the oil is gone.
As I order the bag with my friends, but only the one I most concern is being like this...does it mean sth?
And can I still use the mojo hands?
Thank you so much LuckyMojo~ I learn so much from the forum. Thanks all~

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Re: Any meaning for broken oil bottle?

Unread post by starsinthesky7 » Wed Aug 18, 2010 11:14 pm

We are not going to be able to tell you what this means or what not. I would get a reading about your concern. Yes you can still use the mojo bag, but you need some oil to feed the mojo bag.
Thank u St. Martha for everything you have done on my behalf.
Thank u St. Elena! I appreciate your great help.
Thank you St. Peter for opening the gates&roads!

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Ashley
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Re: Any meaning for broken oil bottle?

Unread post by Ashley » Wed Aug 18, 2010 11:26 pm

The bag I concern most is for getting back my lost lover...You suggest me to get a reading about that??

It's lucky that my frd suggest me to order another oil, so I still got oil for my mojo hand. But it's full of oil now, so still need to feed?? I haven't opened it and read the instruction yet, don't know if it is activated at the moment....sorry i am green to these.
Thank you so much LuckyMojo~ I learn so much from the forum. Thanks all~

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Re: Damaged Item

Unread post by catherineyronwode » Thu Aug 19, 2010 12:12 am

You posted the same question twice, which is overkill -- we reply once per question.

The excess oil on the bag may make it a bit too funky to use.

The meaning? You live in another country (i know this from your previous posts) and along the way from us to you, some careless post office worker dropped the box or smashed it. Things happen. You don't need a reading on a damaged package -- it's just a broken oil bottle. Inconvenient, yes, a sign of disaster, unlikely.

Please read our online
POLICY FOR RETURNED GOODS AND REIMBURSEMENT FOR DAMAGED ITEMS:
http://www.luckymojo.com/mojocatreturns.html

No one from the Lucky Mojo customer service department or shipping department reads this forum.

The number to call for those departments is 707-887-1521 -- or you can email the office at order@luckymojo.com and it will be picked up first thing in the morning. The Lucky Mojo shop is open 7 days a week, 9:00 am to 5:00 pm Pacific time. If you have a digital camera and can attach a photo of the broken item, that'll speed things up.

They'll fix you up with a replacement item -- but you've got to call or email them, okay?


Thanks!
catherine yronwode

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Ashley
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Re: Damaged Item

Unread post by Ashley » Thu Aug 19, 2010 1:59 am

Sorry for post the topic twice.

As I don't want to wait for few weeks, Is it okay if I clean up the bag and use it?

Really thanks for your help~
Thank you so much LuckyMojo~ I learn so much from the forum. Thanks all~

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Re: Damaged Item

Unread post by catherineyronwode » Thu Aug 19, 2010 2:33 am

Sure, you can clean and use it, of course -- but do contact the shop to get your free replacement oil!

Please read our online
POLICY FOR RETURNED GOODS AND REIMBURSEMENT FOR DAMAGED ITEMS:
http://www.luckymojo.com/mojocatreturns.html

No one from the Lucky Mojo customer service department or shipping department reads this forum.

The number to call for those departments is 707-887-1521 -- or you can email the office at order@luckymojo.com and the email will be picked up first thing in the morning.

The Lucky Mojo shop is open 7 days a week, 9:00 am to 5:00 pm Pacific time. If you have a digital camera and can attach a photo of the broken item, that'll speed things up.

They'll fix you up with a replacement item -- but you've got to call or email them, okay?
catherine yronwode

donnaj8887

Damaged Item Replaced -- Thanks

Unread post by donnaj8887 » Mon Sep 20, 2010 1:34 am

I just wanted to let folks know that when my package arrived, one item (a candle) was broken. I called the shop, spoke to Angela, and she put the replacement in the mail immediately, no questions asked. I got the replacement candle in good shape, and all's well that ends well.

So don't worry about damaged items. It happens sometimes. Call and talk to Angela. She's very nice about it.

arrilajuicy

Re: Damaged Item

Unread post by arrilajuicy » Mon Sep 20, 2010 1:42 am

I'm not sure what all the fuss is about in this thread. I had a package delivered to Ireland, an oil was broken, I cleaned it up, emailed the shop for a replacement, and 7 days later, there was the replacement bottle. I order a lot online, and Lucky Mojo is one of the better packers, and one of the fastest to replace damaged goods.

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Re: something weird with oil orders

Unread post by catherineyronwode » Sat Oct 02, 2010 8:40 am

That may have been an order entry error on the part of the office staff. The two skus (product codes) are similar. If you ever receive a wrong item, please contact the shop -- NOT THIS FORUM -- and give your invoice number and describe what is wrong.

Customer satisfaction means a lot to us and we will go the extra mile to make it right for you.
catherine yronwode

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Damaged / Missing Items Questions and Answers

Unread post by passionflame » Sun Jan 16, 2011 4:45 pm

Happy new year! I bought a tarot of marseille deck at the store about a month ago and I realize now it should have come with an instruction booklet -- but it didn't! Do you guys have any extra ones at the store (maybe mine fell out...)? A booklet would be especially helpful for reading this beautiful deck of cards, since not many tarot books I've seen address this deck specifically. Please let me know if you need to order number or anything. I still have the receipt!

Thanks for the help!

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Re: Missing Booklet for Marseilles Tarot

Unread post by jwmcclin » Sun Jan 16, 2011 7:21 pm

Call the shop passionflame.
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Re: Missing Booklet for Marseilles Tarot

Unread post by catherineyronwode » Sun Jan 16, 2011 8:27 pm

Yes, passionflame -- call the shop. We sell so many different tarot decks that it would be difficult to tell you if it was a manufacturer's flaw or if that deck was designed without a booklet. Also, we don't know your name here as you are using a handle. Just call the shop. Ask to speak to Robin, the shop manager and tell her who you are and when you bought the deck. She will find you in our system. She is in-store from 9:00 am to 5:00 pm Tuesday through Saturday. She is the one who will be able to help you best.
catherine yronwode

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Marli24
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Damaged / Missing Items Questions and Answers

Unread post by Marli24 » Wed May 18, 2011 10:14 am

I received my order from LM today, to find that my glass vigil candle is broken at the top. (it is a return to me candle)

I just want to know if I can still go ahead and burn this candle or will th fact that is is broken affect the outcome?

Please let me know!

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Re: Received "return to me" vigil candle broken

Unread post by JCPA72 » Wed May 18, 2011 12:17 pm

I would call Customer Service, they will probably send you a replacement.

I'm sure you are super excieted and ready to start your work but I would wait for the replacement, better to work with the proper stuff.
Because if you doubt your work (like, if you don't see results - you may worry -oh it was because the candle was cracked - etc) that doubt may affect the outcome more than the fact that the candle arrived damaged - make sense?

Good Luck!
My most gracious thanks to La Caridad Del Cobre, St. Martha, St. Michael, and La Virgen de La Regla

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Re: Received "return to me" vigil candle broken

Unread post by Devi Spring » Wed May 18, 2011 12:40 pm

That, and if the glass has been compromised structurally, the heat from the candle may cause it to crack and break even worse - and if your candle is lit wax will pour everywhere and make quite a mess!
Devi Spring: Reader & Rootworker - HRCC Graduate.

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Re: Received "return to me" vigil candle broken

Unread post by catherineyronwode » Wed May 18, 2011 8:51 pm

Call the shop. We replace broken goods.

Please read our online
POLICY FOR RETURNED GOODS AND REIMBURSEMENT FOR DAMAGED ITEMS:
http://www.luckymojo.com/mojocatreturns.html

No one from the Lucky Mojo customer service department or shipping department reads this forum.

The number to call for those departments is 707-887-1521 -- or you can email the office at order@luckymojo.com and it will be picked up first thing in the morning. The Lucky Mojo shop is open 7 days a week, 9:00 am to 5:00 pm Pacific time. If you have a digital camera and can attach a photo of the broken item, that'll speed things up.

They'll fix you up with a replacement item -- but you've got to call or email them, okay?
catherine yronwode

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Re: Received "return to me" vigil candle broken

Unread post by Marli24 » Fri May 20, 2011 10:56 am

i have sent an email to orders@luckymojo because i am all the way in London, UK.
is there another address i can email to?

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Re: Damaged / Missing Items Questions and Answers

Unread post by catherineyronwode » Thu Jan 05, 2012 5:18 pm

Email is fine. We replace broken goods all the time.

Please read our online
POLICY FOR RETURNED GOODS AND REIMBURSEMENT FOR DAMAGED ITEMS:
http://www.luckymojo.com/mojocatreturns.html

No one from the Lucky Mojo customer service department or shipping department reads this forum.

The number to call for those departments is 707-887-1521 -- or you can email the office at order@luckymojo.com and it will be picked up first thing in the morning. The Lucky Mojo shop is open 7 days a week, 9:00 am to 5:00 pm Pacific time. If you have a digital camera and can attach a photo of the broken item, that'll speed things up.

They'll fix you up with a replacement item -- but you've got to call or email them, okay?
catherine yronwode

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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by holly2004 » Thu Jan 12, 2012 11:38 am

im wondering why i have never recieved my candle report, its been a few months now
Im so worried
it took me so long to order one
i would be grateful for any replies

Holly

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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by catherineyronwode » Thu Jan 12, 2012 12:48 pm

Holly,

Please address your question to the Deacon candle servers at Missionary Independent Spiritual Church.

There may have been an email glitch, but they have a database record of every email candle report they have ever sent, so they can resend it to you.

Contact them at this email address

candles@missionaryindependent.org

Be sure to state the full name under which your order was made and the name of the specific candle that was ordered to be lit, so they can locate the records in the database.

I'm sure that they will get right back to you.
catherine yronwode

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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by holly2004 » Sat Jan 14, 2012 8:39 am

Thank you very much, i really appreciate it

Holly

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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by om4457 » Mon Mar 26, 2012 11:23 am

Dear Catherine and Lucky Mojo,

Today I recieved my order which had one item missing and all candles leaked and got messed up. I never had this problem before.

How can we resolve the issue of missing item as well as candles all leaked out?

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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by Azumi_chan » Sun Apr 15, 2012 1:31 pm

Dear om4457,

Please call the shop. One of us will be more than happy to help you out!

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emdeluxe
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Candle arrived broken

Unread post by emdeluxe » Mon Jul 09, 2012 1:45 pm

Happy Monday everyone!

I purchased a black male figure candle to do some crossing work. (The candle is to be smashed with a hammer, not burned.) It arrived broken. Any suggestions interpreting this would be great!

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Re: Candle arrived broken

Unread post by DreamCatcher » Mon Jul 09, 2012 2:34 pm

On the mundane, it could just be broken because sometimes it happens. Or it could be a sign that the work is just not meant to be or the timing isn't right. A reading should tell you whats going on.

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Re: Candle arrived broken

Unread post by Psychic Mimi » Mon Jul 09, 2012 7:17 pm

Is the candle still useable though?? Can the candle be used for another purpose, assuming that the broken candle is a sign the work should not be completed?

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Re: Candle arrived broken

Unread post by catherineyronwode » Mon Jul 09, 2012 9:40 pm

emdeluxe --

Just call the shop and ask for a replacement to be shipped.

This forum is not the shop. You need to contact the shop regarding broken, lost, missing, or wrong items in your shiopment.

This thread is being merged into the longer and ongloing thread where people ask about lost. broken, missing, or wrong items and get told to contact the shop.

Please read our online
POLICY FOR RETURNED GOODS AND REIMBURSEMENT FOR DAMAGED ITEMS:
http://www.luckymojo.com/mojocatreturns.html

No one from the Lucky Mojo customer service department or shipping department reads this forum.

The number to call for those departments is 707-887-1521 -- or you can email the office at order@luckymojo.com and it will be picked up first thing in the morning. The Lucky Mojo shop is open 7 days a week, 9:00 am to 5:00 pm Pacific time. If you have a digital camera and can attach a photo of the broken item, that'll speed things up.

They'll fix you up with a replacement item -- but you've got to call or email them, okay?
catherine yronwode

Aaery

Mojo Hand came without loadstone, candles changing color

Unread post by Aaery » Tue Jul 10, 2012 5:24 am

I brought a commanding mojo hand and there was not loadstone in it. The mojo hand had a bay leaf, magnetic sand, salt, and wishing beans. A lot of the ingredients were missing from my mojo hand.

Also, I noticed my lucky coin has gone missing too. I don't know where it could even be. I thought maybe I put the lucky mojo coin in the steady work mojo bag, but it isn't there.

Why are so many of my mojo things dissappearing?

Why did my yellow cross candle turn to a white cross candle?

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Re: Mojo Hand came without loadstone, candles changing color

Unread post by Mama Micki » Tue Jul 10, 2012 6:23 am

Do you mean that your cross candle actually changed color or that you received a white candle instead of yellow one?
Gracias, Jesus Malverde!
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Aaery

Re: Mojo Hand came without loadstone, candles changing color

Unread post by Aaery » Tue Jul 10, 2012 6:40 am

I mean my candle actually changes color. I think I am super powerful and the spirits are around me.

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Re: Mojo Hand came without loadstone, candles changing color

Unread post by catherineyronwode » Tue Jul 10, 2012 9:33 am

Aaery,

I have no idea what you mean when you say you are super-powerful and your candle has changed colour. So i will not address that issue at all.

Next, with all due respect, i would like to say that in 99% of the cases where a client calls and says their Lodestone is "missing" from their bag (and, folks, it is ALWAYS "the Lodestone is missing"!), it's because

(A) they have no idea what a Lodestone is or

(B) they were expecting a small, medium, or large Lodestone (of the kind we sell individually) and did not realize that we use pebble-sized Lodestones, a.k.a. grit and gravel sized Lodestone, in mojo hands as this is the traditional size, to keep the bag from being to heavy or too big to conceal on the person.

The other 1% take out all of the ingredients from the bag and lose pieces and then make false complaints to us to try to get replacement ingredients.

You go on to say, "A lot of the ingredients were missing from my mojo hand." That sounds bogus to me.

Most of our mojo hands are made by Heidi and she has been making them for six years. he has made thousands of them. She lays all of the ingredients out on a paper. She follows the list of ingredients that comes with your bag. She goes down that list one item at a time. She places the items in the bag, and then she prays over it and ties the bag. What you are saying is pretty insulting to her and to our company.

Call the shop and ask to speak to Heidi. Seriously -- she is very patient and she will try to help you.

Finally, you say that you took your lucky coin out of the bag and "thought" you placed it in another bag and now you want US to tell you, "Why are so many of my mojo things dissappearing?"

Well, honey, you need to look at yourself, not at us. Messing around with your mojo bags is not the right way to work them. Blaming us for your carelessness is not going to win you luck, either.

Now, let me show you what i mean by a Lodestone pebble:

Here is a package of LARGE Lodestones. You cannot carry these in a mojo. They are pointy, sharp, heavy, and highly magnetic (not good for your credit cards):

MIN-LOD-DLG1
Lodestone, Large Single
$6.00

Image

Image

Here is a pack of Lodestone Gravel, of the type we use in mojo bags:

MIN-LOD-AGRI
Lodestone, Grit and Gravel
$4.00

Image

Image

I hope that you do call Heidi. I am sure that she will patiently explain to you that NOTHING was missing from your mojo bag.

Cordially,

cat

[UPDATE, 7/11/12: This customer did call Heidi, who spoke with her and sent her an entire second batch of all of the herbs that are a part of the mojo hand that she had purchased, at no extra cost; the question of how the customer lost her lucky coin or why candles spontaneously change colour around her were unable to be resolved. . --cat]
catherine yronwode

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love123
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Spell kit defective candle

Unread post by love123 » Tue Jul 10, 2012 9:24 pm

Hi

I just finished day 2 of my cone to me spell kit. I just realized one if the candles has no wick. It was next in line to be kit so i moved in and kit the next candle. My question is what do I do? Finish the spell with only 6 candles, replace the candle in the middle if the spell, or scrap it it's no good now with a defective candle?

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Re: Spell kit defective candle

Unread post by MissMichaele » Tue Jul 10, 2012 9:50 pm

You can replace it with another candle, and burn it last in the series. Candles don't have to match, by the way -- I've been known to start a honey jar with chime candles and later switch to full-sized tapers. I change the colors and the dressing, too, as the situation demands.

Hope this helps,

Miss Michaele
Forum Moderator - Member of AIRR

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Re: Spell kit defective candle

Unread post by catherineyronwode » Tue Jul 10, 2012 10:44 pm

Call the shop and get a replacement candle.

The non-figural candles we sell -- 4", 6", 9", 12", glass-encased, tea lights, etc. -- are made in factories by people operating large machines at high speeds, and sometimes there are candles without wicks. We see maybe 15 or so wickless candles per year, of all all kinds, from 4" and 6" on up to the big glass encased vigils. Wickless candles are replaced at no charge, of course.

Our figural candles are made in two-part moulds in which the wicks are strung through the mould, top-to-bottom, and the mould is then held together with clips. The moulds are set upside-down in stands and the wax is poured in from the bottom. Hwen it hardens, the moulds are removed and stored for re-use and the candles are hand-trimmed. That is, the mould-seams are trimmed or burnished smooth, the protruding wick at the bottom is cut flush with the wax, and the protruding wicj at the top is trimmed to a standrad length. There is virtually no way that such a candle can be made with a short wick or no wick, as each piece is set up, poured, trimmed, and examined by a professional candle maker, not by a machine.

If you receive a wickless non-figural candle or a broken candle of any kind, just take a picture of the defective or broken candle with your cell phone and send it to the shop by email

order@luckymojo.com (put DEFECTIVE CANDLE or BROKEN CANDLE in the subject line)

then telephone them. Ask for Leslie, Alicia, Eileen, or Robin. The number is

707-887-1521 (between 9:00 AM and 5:00 PM Pacific time)

-- and when you get them on the phone, tell them you sent the photo by email and ask for a replacement!

We ship out thousands of candles per month and sometimes they are defective or they do break -- rarely! -- and we ALWAYS replace them for free!
catherine yronwode

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love123
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Re: Spell kit defective candle

Unread post by love123 » Wed Jul 11, 2012 6:19 am

Thank you for your responses. I placed an order a few days ago that included pink candles so I will call today to make sure it will get here before I finish. I just wanted to make sure it didn't mess up the spell if I replaced a candle once I already started. Also sunce this candle was in the second position in the circle previously should I rearrange them so it is last in the circle or does it not matter the order you burn them in the circle as long as you burn one a day?

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catherineyronwode
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Re: Spell kit defective candle

Unread post by catherineyronwode » Wed Jul 11, 2012 8:42 pm

The order is not important. Doing the work in a regular manner is more important.
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MOprincess
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Broken glass on unused candle

Unread post by MOprincess » Fri Oct 19, 2012 9:56 am

Hi. This is my first post ever, so please excuse any and all. : ) Up until now, I was reading around the forum, trying to find info I need in old posts.
I just received my shipment from LM, and two of the glass-encased candles have broken off at the top during shipping, like the whole circle around the top, and a bit of chunks on one side of one candle, basically the top inch on the one candle, two and a half on the other, is glass free. I hope that is not an omen! How do I proceed to burn?Sure I could place a disposable plastic bowl underneath each to catch the wax, but wouldn't that ruin candle divination, the fact that some of the glass is gone?
Any advice, or thoughts appreciated. Thank you.

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Re: Broken glass on unused candle

Unread post by catherineyronwode » Fri Oct 19, 2012 10:09 am

Sweeetheart / MOprincess --

Just take a picture of the broken candle with your cell phone and send it to the shop by email

order@luckymojo.com (put VIGIL CANDLES BROKEN IN SHIPPING in the subject line)

then telephone them. Ask for Leslie, Alicia, Eileen, or Robin. The number is

707-887-1521 (between 9:00 AM and 5:00 PM Pacific time)

-- and when you get them on the phone, tell them you sent the photo by email and ask for a replacement!

We ship out thousands of candles per month and sometimes they do break -- rarely! -- and we ALWAYS replace them for free!
catherine yronwode

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MOprincess
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Re: Broken glass on unused candle

Unread post by MOprincess » Fri Oct 19, 2012 10:21 am

Thank you, Catherine. That is very sweet, and generous. What should I do with the broken two I got, light them, chuck them?

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Re: Broken glass on unused candle

Unread post by MOprincess » Fri Oct 19, 2012 10:48 am

I followed your instructions to the letter :geek: , called and talked to Alicia, she was very nice, she checked the emailed photos, told me to toss the candles, for fear of exploding glass, since it's been distressed by breaking. She was filling out the invoice before we even hung up. She said my candles will ship today. :D Yay!
Thank you SO MUCH, Catherine!

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Re: Broken glass on unused candle

Unread post by MissMichaele » Fri Oct 19, 2012 8:29 pm

MOprincess wrote:What should I do with the broken two I got, light them, chuck them?
Most of the candles I burn are salvaged broken candles. I NEVER light them in the original glass. I melt them in a solar oven or a slow conventional oven, or sometimes in a pan of simmering water on top of the stove. I salvage the wick and hot-glue it into a cleaned, recycle-ready candle glass, and then pour in the melted wax. Sometimes I throw away the broken glass, but usually I wrap it in newspaper (so no one cuts their hands on it) and recycle it.

It's not quite as big a project as it sounds :)

Miss Michaele
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MOprincess
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Re: Broken glass on unused candle

Unread post by MOprincess » Sat Oct 20, 2012 12:49 pm

Wow, thank you Miss Michaele, great advice, that sounds awesome what you do. :idea:
I'm just a total klutz when it comes to pots and stoves. :shock: Throw in a non-food ingredient, and I'm lost, lol.
Such a waste though, those candles, I wish I could do what you suggested, sigh. Oh, well. Honestly, I haven't had the heart to throw them out yet. :roll:

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Dee
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by Dee » Sat Jan 12, 2013 8:18 am

What a great idea, Miss Michaele, Being green, the hoodoo way :)

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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by catherineyronwode » Mon Jan 14, 2013 4:15 pm

Just a note to let Forum members know that we have slightly updated our Returns / Damages / Replacements policy in order to take advantage of the near universal use of cellphones and digital cameras to document shipping problems. Read all the exciting details at

LUCKY MOJO POLICY FOR ACCEPTANCE OF RETURNED GOODS,
REIMBURSEMENT OR REPLACEMENT FOR DAMAGED GOODS,
AND REPLACEMENT OF MISSING ITEMS
http://luckymojo.com/mojocatreturns.html
catherine yronwode

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Jules6186
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Faulty candle! The wick ran out mid candle, What do I do?

Unread post by Jules6186 » Wed Aug 28, 2013 8:41 pm

Help! Not sure what to do. In the middle of a 7 day moving candle spell and my figural candle is flawed on production!

It was burning fine and then all of the sudden went out. Upon examination, I found out the candle wick pulled right out and only went as deep at the chest of the candle! Flawed on production no doubt!

My question, what do I do? I'm on day three of seven, can a buy and dress and new candle in the same way, catch it up to the others while praying and then continue the work? Or do I have to start the whole thing over again? I was getting some really interesting signs and observations from the burn ( so interesting ive been writing them down for future reference) and I'd hate to just abandon ship :/

Any advice would be appreciated! Thanks!!!

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Re: Faulty candle! The wick ran out mid candle, What do I do?

Unread post by Miss Aida » Thu Aug 29, 2013 9:47 am

I'm sorry that happnened, Jules 6186,

You mention that you "pulled the wick out." Obviously, if you did that while the candle-wax was warm and soft, you ruined your own candle.

However, if the wick was short, and if you purchased this candle from Lucky Mojo, please send a photo of the defective candle by email to order@luckymojo.com -- and title the email "Defective Candle -- Need Replacement." A replacement will be sent at once.

Miss cat has explained previously that due to the way the wicks are held and strung in the moulds of hand-made Lucky Mojo candles, it would be near-impossible for a wick to "run out" in the middle of a candle.

If you bought the candle from a different company, contact that company for a replacement.

Good luck.

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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by catherineyronwode » Thu Aug 29, 2013 10:05 am

Thanks, Aida.

I am now repeating a post from above:

The non-figural candles we sell -- 4", 6", 9", 12", glass-encased, tea lights, etc. -- are made in factories by people operating large machines at high speeds, and sometimes there are candles without wicks. We see maybe 15 or so wickless candles per year, of all all kinds, from 4" and 6" on up to the big glass encased vigils. Wickless candles are replaced at no charge, of course.

Our figural candles are made in two-part moulds in which the wicks are strung through the mould, top-to-bottom, and the mould is then held together with clips. The moulds are set upside-down in stands and the wax is poured in from the bottom. Hwen it hardens, the moulds are removed and stored for re-use and the candles are hand-trimmed. That is, the mould-seams are trimmed or burnished smooth, the protruding wick at the bottom is cut flush with the wax, and the protruding wicj at the top is trimmed to a standrad length. There is virtually no way that such a candle can be made with a short wick or no wick, as each piece is set up, poured, trimmed, and examined by a professional candle maker, not by a machine.

If you receive a wickless non-figural candle or a broken candle of any kind, just take a picture of the defective or broken candle with your cell phone and send it to the shop by email

order@luckymojo.com (put DEFECTIVE CANDLE or BROKEN CANDLE in the subject line)

then telephone them. Ask for Leslie, Alicia, Eileen, or Robin. The number is

707-887-1521 (between 9:00 AM and 5:00 PM Pacific time)

-- and when you get them on the phone, tell them you sent the photo by email and ask for a replacement!

We ship out thousands of candles per month and sometimes they are defective or they do break -- rarely! -- and we ALWAYS replace them for free!

Remember, folks, candles are tools of use. After you fix and dress them, they are elements of your magical works, but when you first receive them, it is in your best interests to examine them just as you would examine a pair of shoes or a book that you ordered via the internet. Don't wait until you are in the middle of a 21 day run of candles to realize that one of your tea lights was wickless or that your figural candle is broken.

Look over your packages of goods as soon as you open the box and report any faulty or damaged merchandise to us at once. Send a cell-phone picture! Get a replacement candle. WE REPLACE FAULTY AND BROKEN CANDLES FOR FREE.
catherine yronwode

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Jules6186
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Re: Damaged / Missing / Wrong Items Questions and Answers

Unread post by Jules6186 » Thu Aug 29, 2013 11:00 am

Thank you for the reply! when I say I "pulled the wick out" I meant it was a half inch piece of wick floating in a pool of wax at about chest level for the candle. It had floated out when it had reached it's limit of burning as a wick. I then examined the rest of the candle once cooled and could not find another wick deeper in. I did not buy this candle from lucky mojo (yes, lesson learned) but from a local and reputable business as I believe in supporting locally too. They do sell LM products but I don't know if they order their candles from there or not. I do not know where they get there candles from but intend to find out.

I am NOT looking for a replacement from LM which is why I didn't post here. I'm actually looking for advice on what to do with the work now? I'm not sure what happened to the replies I had gotten before but I wish I could re-read them. I believe one advised doing a reading and I wanted to reply to it as I did....are the replies still there??

Again, I apologize about any confusion but I was not looking for a replacement but for working advice. Thanks!

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