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International Orders / International Shipping

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Miss Athena
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Re: International Orders / International Shipping

Unread post by Miss Athena » Fri May 22, 2020 2:20 pm

Hello OJF1959,

Please refer to Miss cat's detailed response to your prior post above about shipping to Canada.

Good luck.
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OJF1959
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Re: International Orders / International Shipping

Unread post by OJF1959 » Wed May 27, 2020 9:16 pm

I just got an email saying that my Mastercard was declined, I just got am email from the credit card company showing me that the charges went through, please confirm asap, thanks

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catherineyronwode
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Re: International Orders / International Shipping

Unread post by catherineyronwode » Wed May 27, 2020 11:08 pm

OJF1959 --

When a card declines -- for whatever reason -- we do not get the money. Your bank may, however, show it as a pending transaction. Your bank is holding it, but we never got it.

Wait three days and see if the charge drops off your account. If it does, you were never actually charged -- your bank just sequestered your money. If the charge is still there, please contact your bank and explain that three days have passed and tell them you want your account rectified.

When a card declines we will telephone or email you three times to let you know it declined and offer you an opportunity to correct the error (which may be yours, ours, or the bank's) and once it is fixed and the pending charge drops off, we will re-run the card.

If you do not reply to three emails or phone calls, we will cancel the order.

I looked up your order because i happen to know your name and the type of decline we got was "Zip code and address do not match" -- this probably has something to do with the fact that you are not in the USA, although we ship to dozens of non-USA customers every week without this problem. Also, your street address is an abbreviation and if your bank has it as the full word spelled out, then it will also say there is a non-match.

We really do not have your money. Your bank is holding it. Your credit card could not be authorized due to the postal code / street address non-match.

Please do as we asked and reply to our email so we can get it fixed and actually charge your card. I cannot fix it in this forum.

Thanks/
catherine yronwode
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OJF1959
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Re: International Orders / International Shipping

Unread post by OJF1959 » Thu May 28, 2020 4:14 pm

Thank you so much for your help, I managed to talk to very nice lady and changed my credit card .

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Alice Kyteler
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Re: International Orders / International Shipping

Unread post by Alice Kyteler » Sat Jun 20, 2020 10:10 am

Lucky Mojo should have an European retailer. That would be so easy for us Europeans citizens...

I'm planning to order again from LM and hope not having any problems again. I'm planning to do it next month. Have read many post of European people here and they receive their items with no problems. According to my country customs they rejected my order because of "European law and non adequate products label", so, I see many folks in Europe receive their goodies and I could not...we share almost the same laws!!!. You EU neighbours are so lucky because you can enjoy the products!

I'm gonna try with small orders, what most interest me are the oils. I would like to see a testimonial of European folks about ordering LM oils.
Thank you Saint Jude, glorious Apostle, miracle performer, because you took me back to Jesus.

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catherineyronwode
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Re: International Orders / International Shipping

Unread post by catherineyronwode » Tue Jun 23, 2020 5:45 pm

Alice Kyteler,

The US Postal service has suspended most international shipments due to the Covid-19 pandemic. We have orders iin the shipping department for South Africa, India, and other nations to which we cannot send mail.

The place to check whether your nation is on the "Forbidden Zone" list is here:

USPS Coronavirus Updates
https://blog.stamps.com/coronavirus-updates

If you would rather have a refund now and try ordering again in a few weeks / months / years, PLEASE contact the shop. Either way, we are happy to serve you.
catherine yronwode
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Daenerys
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Re: International Orders / International Shipping

Unread post by Daenerys » Wed Jun 24, 2020 10:09 am

Alice Kyteler,

You said you would like a testimonial, I’m in the Uk and I ordered the Double luck perfume (quite a heavy bottle) and a candle magic book and my order was fine, didn’t take as long as I was expecting either, I did get a customs charge but that was expected as I often do when ordering from in the USA.

So hopefully you will be fine with oils ,I do think it’s best to try small orders.

I’m planning to order again as soon as I have the cash to.

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SugarLoveHoney
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Re: International Orders / International Shipping

Unread post by SugarLoveHoney » Mon Jun 29, 2020 10:16 am

Hi! I’ve heard orders are behind because of covid restrictions. I’m going to be placing a order next week Monday for 8-12 oils and I’m just wondering if oils are stocked up or if I should expect to wait longer? I live in Canada, and I’m going away in 6 weeks so just wanted to check. Hopefully I get the oils in time before I leave. 😄

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Miss Athena
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Re: International Orders / International Shipping

Unread post by Miss Athena » Tue Jun 30, 2020 11:21 am

Hello SugarLoveHoney,

Your best bet is to contact the shop directly to understand their current supply status and estimated delivery times. I'm sorry but we don't have that information available here on the forum.

Good luck.
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OJF1959
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Re: International Orders / International Shipping

Unread post by OJF1959 » Tue Jun 30, 2020 8:29 pm

Hello,
It's over a month I ordered my stuff and have still not received anything, I did sent an email to get an update yesterday but no response, pleas help.

Thanks OJF

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catherineyronwode
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Re: International Orders / International Shipping

Unread post by catherineyronwode » Tue Jun 30, 2020 8:55 pm

OJF,

The US Postal service has suspended most international shipments due to the Covid-19 pandemic. We have orders in the shipping department for South Africa, India, and other nations to which we cannot send mail.

The place to check whether your nation is on the "Forbidden Zone" list is here:

USPS Coronavirus Updates
https://blog.stamps.com/coronavirus-updates

If you would rather have a refund now and try ordering again in a few weeks / months / years, PLEASE contact the shop. Either way, we are happy to serve you.
catherine yronwode
teacher - author - LMCCo owner - HP and AIRR member - MISC pastor - forum admin

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OJF1959
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Re: International Orders / International Shipping

Unread post by OJF1959 » Wed Jul 01, 2020 1:56 pm

1) Thanks for the response but I am from Canada have them suspended shipment to Canada too??

2) How can I cancel the order please advise!!

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Re: International Orders / International Shipping

Unread post by catherineyronwode » Wed Jul 01, 2020 4:08 pm

OJF1859

Your order shipped on 6/16/20 and cannot be cancelled as it is en route. Your tracking number is HJ287109830US and a lookup on that number shows the following, including the fact that your nation held it in customs for 10 days:

https://tools.usps.com/go/TrackConfirmA ... 87109830US

The list of dates gives the oldest at bottom, and newest at top. Read from bottom to top.

-----

Your item was processed through a facility in VANCOUVER, CANADA on June 30, 2020 at 2:51 pm. The item is currently in transit to the destination.

June 30, 2020, 2:51 pm
Processed through Facility
VANCOUVER, CANADA

June 30, 2020, 2:50 pm
Customs Clearance Processing Complete
CANADA

June 30, 2020, 2:17 pm
Processed Through Facility
CANADA

June 30, 2020, 2:17 pm
Customs Clearance
CANADA

June 20, 2020, 6:09 am
Processed Through Regional Facility
SAN FRANCISCO CA INTERNATIONAL DISTRIBUTION CENTER

June 20, 2020, 5:49 am
Arrived at Regional Facility
SAN FRANCISCO CA INTERNATIONAL DISTRIBUTION CENTER

June 19, 2020
In Transit to Next Facility

June 18, 2020, 10:14 pm
Departed USPS Regional Facility
SAN FRANCISCO CA DISTRIBUTION CENTER

June 18, 2020, 10:08 pm
Arrived at USPS Regional Facility
SAN FRANCISCO CA DISTRIBUTION CENTER

June 18, 2020, 5:02 pm
Departed Post Office
FORESTVILLE, CA 95436

June 18, 2020, 3:11 pm
USPS picked up item
FORESTVILLE, CA 95436

June 16, 2020, 2:55 pm
Shipping Label Created, USPS Awaiting Item
FORESTVILLE, CA 95436
catherine yronwode
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OJF1959
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Re: International Orders / International Shipping

Unread post by OJF1959 » Wed Jul 01, 2020 7:19 pm

Thank you so much for making the time to go out of your way to help me that means alot to me , God Bless , looking forward to receiving the stuff soon, I never got that # emailed to me, but now I can track it ...

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