International Orders / International Shipping

miubee · Unread post by **miubee** » Tue May 15, 2018 12:56 am

Hi, I apologise if this is not the right thread to ask such a question..
My friend tried to send me some LuckyMojo Oils from the States. The parcel got returned to her place, because she listed the oils as "perfume" in the Custom Form.
I am just so sad

I have bought stuff directly from LM before. But I do not keep any of their boxes or forms.
Does anyone know what would be the best way to list LM Oils and Powder in Custom Form please?
Thank you all!

Unread post by **Sister Jean** » Wed May 16, 2018 9:17 am

Hello miubee,

I'm sorry this happened. If you scroll up through this thread you may find the answer to your question, if not, you may want to call the shop and ask: 707-887-1521.

Take care.

lolitabd · Unread post by **lolitabd** » Wed May 30, 2018 3:32 pm

This isn't a question but a statement.

I had been a long time follower on the forum and used the website information a lot.

I made my first ever order last week for some oils and figural candles.

Ordered it from Australia and received the parcel 7 days (5 business days) later!!! That was super fast shipping!

I'm so so so excited to start using these products

Unread post by **catherineyronwode** » Fri Jun 01, 2018 7:12 am

BBBunnyXx --

Wow, that was quick! Compact orders of oils, candles, and herbs, are the most likely to ship quickly, generally speaking. Spell kits, sachet powders, and incense powders often take longer, as they are more complex to make and package.

Unread post by **catherineyronwode** » Wed Jul 25, 2018 10:42 am

Thank you, RevJames, for helping with requests from foreign board members!

We seem to have hit a patch of folks from Africa (the only place to which we do not ship) who think that we supply free recipes. Another forum member (i thnk it may have been Pyromancer) alerted me to this several days ago, and i have been working through their cases, one by one, and, i hope that with your help we have cleared our case load of these intrusions.

These African requests are frustrating for me, because i do want to help, and the folks who are asking went to great trouble to join the forum and get through the approval of three preliminary posts, and they are interested in folk magic -- but their requests are so precise and so wrong ("I want your recipes and i will not buy your goods") that i always have to take a moment to breathe and calm myself and understand that what is happening is not a case of rudeness or greed or parasitism, but simple confusion.

The folks from Africa actually believe that we will give them our proprietary recipes. They are sincerely asking. Many of them have English as a second language, and some of them need to have the realities of this forum explained more than once. The truth is that we simply cannot help them. Unless they arrange for trans-shipment of their goods (as many of the Chinese and some of the other Africans do), we cannot serve them.

Thank you for steering these folks to our books on Amazon -- a good touch, because Amazon will ship books to African nations, i believe. That way they can learn on their own and help themselves.

Africa has a deep and vital stream of folk magic, and it would be lovely if one or more of these African practitioners decided to tap into that local current, study with a local root doctor, and write books on African folk magic for the rest of the world to read!

Unread post by **RevJames** » Wed Jul 25, 2018 12:45 pm

Thanks to you as well Ms Cat!

I completely understand the want to help people, as we spoke about on the phone I'm very passionate about helping others as well, and to help you guys at LM.

I have seen the many posts lately about asking for recipes, and from the way some of the posts are written one can infer that English isn't their first language. Luckily there is google translate but even I know that is not perfect. There are many times I've had to use it and use context clues to figure out what was being said, but then again I'm fascinated by language so the challenge is fun to me, and educational not only in the content i'm reading about, but the language itself and the culture it comes from.

What many people fail to realize though is that you give away SO much FREE information if people would only take the time to read. And that information is there for everyone, publicly on line.

All of the pages in Hoodoo in Theory and Practice - http://www.luckymojo.com/hoodoo.html - Every red link - Every condition product page
All the herb pages at - http://www.herbmagic.com/
All the Usenet FAQ's - http://www.luckymojo.com/faqs.html
All the free spells here - http://www.luckymojo.com/spells/
And of course all the thousands of posts here on the forum.

Even if you can't serve them in terms of products, you are still a FABULOUS resource. Granted the books and HRCC (Hoodoo Rootwork Correspondence Course) delve deeper into the work and how-to's for people to help themselves and/or become a professional rootworker respectively, the information provided on this and affiliated websites is really all you need to be able to help yourself. Now that the books (besides the HRCC of course) are available from amazon, all the "deeper" information is much more easily acquired for those that don't live in the US.

Then the only excuse becomes, they want it now. Instant gratification. One of the phrases that burns my chaps is "...I don't have time to read all this..." or "...there are too many posts to read through..." To which my thought is, "If I can do it, so can you."

I would certainly love to see more folk magic/practices books coming from Africa (especially North and West Africa, personally, as these are areas from my recent DNA test results, though less than 3%) even if they were in a different/local language!

As always I'll do what I can to help anyone and everyone on these forums but I won't share copyrighted material or spoon-feed people; what I will do is help people help themselves, or point them in the direction of someone qualified to help (Such as those at AIRR and Hoodoo Psychics).

Finally, thank you, Ms Cat, and HRCC graduates, for sharing your knowledge and your time to make these amazing websites, forums, books, festivals, workshops and the HRCC. Not to mention your desire to help others succeed and preserve Hoodoo for what it really is. <3

PS - I have done some research and found that Amazon does indeed ship to Africa, however it is only through freight forwarders. Informational links from amazon in regards to this are as follows:

"About Freight Forwarders and Hand Carry" - https://www.amazon.com/gp/help/customer ... =201910550
"Shipping Rates to Africa" https://www.amazon.com/gp/help/customer ... eId=596186
Unless they are on this AmazonGlobal list here:
https://www.amazon.com/gp/help/customer ... =201910800
Which ships, as far as I can tell, most of the LM books available on Amazon by shopping via AmazonGlobal/International Shipping - https://www.amazon.com/amazonglobal

African customers from Egypt and customers from the Middle East can use a subsidiary of Amazon called Souq - https://uae.souq.com/ae-en/ which (currently) has the following 5 LM books available:

"Hoodoo Honey and Sugar Spells" by Deacon Millett
"Legends of Incense, Herb and Oil Magic" by Lewis de Claremont (LM Restored/Reprinted edition)
"Bones, Shells, and Curios" by Michele Jackson
"This Amazing Book" and "Paper in My Shoe" by Catherine Yronwode

Unread post by **catherineyronwode** » Wed Jul 25, 2018 5:00 pm

Thanks, RevJames for the information on Amazon shipping internationally. That will help some folks to know.

And, yes, you get it -- some folks come here like hungry little featherless birds in a nest, all closed eyes, wide open mouth, and screeching for help. LOL!

Pyromancer · Unread post by **Pyromancer** » Thu Aug 23, 2018 10:37 pm

Kinda pissed. I have my orders shipped to Canada and everytime it exceeds $40 USD I am charge hefty customs fees. I am a very regular customer. Why can’t this be avoided? I do live in the United States as well, but won’t be back there for awhile

Unread post by **Rev Ernest** » Thu Aug 23, 2018 10:50 pm

Pyromancer --

"Why can't this be avoided?"

Because of governments. Yours and ours. Governments charge customs fees. We may all wish it were not so, but they've been doing it for years.

HappyLove · Unread post by **HappyLove** » Thu Sep 20, 2018 8:34 am

Hello dears,

i have an question. Why you put not the bill outside the package?

.
Dont know in all countries, but in Germany DHL can only delivery directly, if the bill is ouside, then they handle all the custom things.

But if is inside, i need alwas walk to custom office and open the things in front of them, to show them the bill.

After last order i remember first time, and wrote shop and ask to put bill outside. But got no answer.

see you

sascha

Unread post by **Sister Jean** » Thu Sep 20, 2018 9:40 am

Hello sascha, aka ZeroMagic,

Perhaps with your next order you could put this request in the Special Instructions section of the order form? Or call the shop after you place an order and explain the situation: 707-887-1521.

Take care.

HappyLove · Unread post by **HappyLove** » Thu Sep 20, 2018 10:43 am

Thanks for the fast answer. Yes will try it next time

Unread post by **donnad** » Mon Oct 01, 2018 12:03 am

In one post Miss Cat says :

catherineyronwodeSite Admin
Re: International Orders / International ShippingReport this post
Post 02 Feb 2017, 05:27
Right now 90 percent of orders are shipping in 3-4 days.

-sooo Im not lucky to be in those 90% ,lol

I make an order 15th sept.. and its still not shipped..it was 15 days ago...

l ordered 6 oils,7 powders and 1 candle...

I was exchanged few emails 2 days ago with shop and Nicole told me- "Your oder is currently in production and you may call us to check on your order ".

l don't want to bother her, l don't want Nicole to be nervous why I'm asking, but I'd like to know when the parcel will be sent, so l can to calculate the approximate time when I can expect it. I'm so stuck and I do not know what's going on...last time when l ordered,and when they shipped parcel l received mail with the number for tracking the parcel. Now I'm told that they do not send mail for every shipment they send out... .too bad .

I know that there is no "factory"...for making suplies..and that is all hand-made ..and when I looked at the photos of shop l saw full shelvess of goods...like no one need to wait so long ..everything is there and it can be sent..

..so I'll have to wait ... what else can I do? .. nothing

Unread post by **catherineyronwode** » Mon Oct 01, 2018 9:03 pm

significant --

Hello, and i am sorry there has been a delay with your order. We have not yet made 3 of your sachet powders. I will see that they are made as soon as possible.

I do not wish to give out your email address, but as a site administrator, i do see it -- and the funny thing is that the client who was connected to that email in our client database and lives in eastern Europe has not ordered from us since 2012.

But when i looked up all the clients we have ever had from that eastern European nation, there are only 3 clients -- so i found your recent order -- with a new (different) client record because we had a new spelling of your first name (no "h" this time), a new address, and a new email -- although in the same city and same nation!

I merged your two client records and updated all of the data. I have put BOTH spellings of your first name in the record.

Although we do not automatically send tracking numbers with packages, you can request a tracking number when you order by placing your request in the message area of your order and asking that this request be attached to your permanent client record. I have added that request to your client record.

Unread post by **donnad** » Tue Oct 02, 2018 11:17 am

Tnx Miss Cat for your reply...as l told.. no probl l will wait..

. l need that amazing products from your company ..
Yes l was ordered in 2012.

.. and yes,in my language l using some other letter (when my name is pronounced to be heard as "sh")..so sometimes i wrote only with "s" sometimes with "sh"..
Few days before l want to order, l was try to login with my old mail address( to change the data from the new payment card and the home address where I live now) as customer who buy before from you,but didn't know password,so l was looking on "forget pass".. but l get automatic mail in return that in your database is not customer with that address.

.so l ordered from some other.. l hope that is no problem..kiss for all of you from eastern Europe

ophio · Unread post by **ophio** » Tue Dec 04, 2018 3:03 am

I followed the instructions given to estimate the USPS international shipping rates for my order, but I'm still confused because the estimated costs range from $30 to $130.

Can someone who has place a recent international order please tell me which shipping options shown by USPS LM actually uses? I'd like to go with the cheapest option "First-Class Package International Service" but reading these posts I got the impression that maybe LM only uses the flat-rate boxes?

Graveyardhag · Unread post by **Graveyardhag** » Tue Dec 04, 2018 4:20 am

Ophio, they use the cheapest I think unless you specify which one you want. If you want that particular one you need to write it in the order box.

I'm in Australia, first order postage cost me $35, that one was mostly herbs, and a few bottles of oils and wash. Second order postage was $85 - that one had a glass encased candle in it.

The prices work out to around $20 and $60 in USD and I am pretty sure only the second one was a flat rate box.

Unread post by **Miss Athena** » Sat Dec 08, 2018 4:48 pm

Hi Ophio,

If you need assistance with shipping from LMCC, you can contact the shop via email at order@luckymojo.com

They are very helpful and can advise you better than we can on the forum.

Good luck.

aniviel · Unread post by **aniviel** » Thu Jan 10, 2019 11:36 am

I'm sorry I don't know if it's okay to ask this question here.

I've been buying from Lucky Mojo for a long time now and have always used the 12 Hoodoo special. Since I live outside the US and shipping and taxes are very very high - 12 at once is perfect for me.

But now for the first time I've been told that Mercury, and a couple of Zodiac oils I've asked for cannot be included in the general 12 oils offer.

I can't afford to buy more and then there's no point me ordering here at all when these are the oils I need for my conjure work.

I'm trying to understand how come they're not a part of the same offer? Considering the price is all the same. Just seems a bit weird to me. Especially as I have been ordering for years and never came across this issue before..

Unread post by **Miss Athena** » Thu Jan 10, 2019 11:44 am

Hi aniviel,

That would be a question for the shop. We can't advise on their pricing policy, so please contact Lucky Mojo directly at order@luckymojo.com and they can guide you on how to best order what you need.

aniviel · Unread post by **aniviel** » Thu Jan 10, 2019 12:03 pm

Thank you Miss Athena,

I did but they couldn't really explain to me why it's this way...

Unread post by **catherineyronwode** » Thu Jan 10, 2019 2:08 pm

aniviel --

I am sorry that folks at the shop could not explain this to your satisfaction. It is part of our standard policy and training for all staff. If a mistake was made on one of your orders in the past by inadequately trained staff, the mistake were theirs and does not reflect a company policy change, for the policy is well-known and has appeared on our web site for 20 years.

Each of our 12-oil, 12-sachet-powder, 12-incense-powder, or 12-bath-crystal discount specials is based on the SINGLE CATEGORY in which the products fall.

For instance, the categories for OILS are as follows:

* Hoodoo (middle three SKU letters HOO) : OIL-HOO-ZDOZ (the Jewish category is included in here, as we have fewer than 12 JEW titles)
* Planetary (middle three SKU letters PLA): OIL-PLA-ZDOZ
* Zodiacal (middle three SKU letters ZOD): OIL-ZOD-ZDOZ
* Catholic (middle three SKU letters CAT): OIL-CAT-ZDOZ
* Hindu (middle three SKU letters HIN): OIL-HIN-ZDOZ
* Essential / Fragrance (middle three SKU letters ESS): OIL-ESS-ZDOZ

These specials are within product categories and do not cross product category lines. This helps us with inventory counting, physical stock-shelving, and scheduling of product manufacture. Taking advantage of stock-shelving location when pulling products saves us time, and THAT is what allows us to save you money by creating the discount specials in the first place.

We are satisfied that this discount system allows us to give the most discounts to the most people.

You have a CHOICE now --

* You can remake your order so that you list 12 items in the same category (with or without other items "on the side" at full price).
* You can allow us to charge the 12 items you ordered at full price (no 12-item special / no discount).
* You can cancel your order.

Please let us hear back from you so that we can proceed.

aniviel · Unread post by **aniviel** » Fri Jan 11, 2019 3:09 pm

Thank you.
I have asked them to cancel my order. It is already so expensive to get here that ordering oils I don't need for the sake of discount, and adding ones I do on top of that, just comes out as too expensive.

Unread post by **catherineyronwode** » Fri Jan 11, 2019 3:42 pm

aniviel --

I understand. Overseas orders do come at quite a price. US customers always tell us how reasonably prices our oils are, especially since they are all hand-made, and overseas customers usually comment on how high the prices are, especially with extra shipping charges and sometimes added customs fees.

We just do the best we can, and consider our overseas clients to be unusual guests to our little world, which is stuck in time and space somewhere back in America's rural past, when the mail carrier brought you exotic treats ordered all the way out from "Californi-yay."

Good luck to you.

Graveyardhag · Unread post by **Graveyardhag** » Wed Apr 03, 2019 6:27 pm

Have the international postage rates increased recently? My latest one just came out of my card and it's a bit more than I expected for the small amount of things I purchased. It shouldn't have weighed very much either.
Not having a go in any way at Lucky Mojo, just will need to budget a little different if the postage costs are going to be this high.

Unread post by **catherineyronwode** » Wed Apr 03, 2019 8:07 pm

Graveyardhag --

Our postasge rates increased all away around this year -- both within the USA and to foreign countries.

Sorry, there is nothing we can do about it.

Graveyardhag · Unread post by **Graveyardhag** » Thu Apr 04, 2019 12:58 am

Thanks Miss Cat, please don't apologise! Not your fault at all. Just going to need to budget a bit more for postage which means no impulse purchases for me haha.

babydooks · Unread post by **babydooks** » Mon Aug 19, 2019 3:32 am

Thanks alot, your company doesn't ship here how can I place an order?

Unread post by **Miss Athena** » Mon Aug 19, 2019 6:07 pm

Hello babydooks,

Please post in the correct area of the forum. You were posting in the topic on the 3 Day Wishing Spell, which is unrelated to your question.

Please read through the posts in this topic on international shipping. If you have specific questions, please contact Lucky Mojo directly at orders@luckymojo.com for direct help.

Good luck.

Angel Eyes · Unread post by **Angel Eyes** » Mon Sep 02, 2019 1:17 am

My country customs have rejected my LM shipment, they say it has not been approved due to "non adequate labelled". No more reasons, just that. I'm trying to communicate with them because I think this is not fair; my country customs have a very bad reputation of stealing products when they're high value, and I think it's that.

On the other hand, I'm going to perform an ammonia jar to turn this situation around. It has never happened to me something like this. have paid around 320 USD, I wanted to have my LM products and now I can't, it's not fair.

Wish me luck to solve this.

Unread post by **catherineyronwode** » Mon Sep 02, 2019 9:07 am

I am sorry to hear this, Alice Kyteler --

Problems with international customs agents -- including theft, bribery, and false "rejections," are not new to us.

Because of these issues, some of our overseas customers arrange for the pickup of their packages by private courier -- usually DHL -- and although that costs more, they do receive their goods. We live waaaaay out in the country and cannot drive to a DHL office, so it has to be a pickup.

Many of our Chinese wholesale customers have us ship to a transhipment company in New York or in Delaware -- even though that means that the packages go 3,000 miles east before being flown to China. They report no problems, and are placing multiple orders every month.

Alternatively, some people with family or friends in the USA have us ship to their designated recipients, who then re-box the products and relabel them as "gifts." We cannot do this ourselves (it is against the law to ship merchandise falsely labelled as a "gift") but it seems to work just fine for them.

We will cooperate with whatever arrangement works best for you.

If and when your "rejected" package is returned to us, Eileen, the head of our shipping department, will contact you via email and try to arrange for a reshipment. You will have to pay for the reshipment fee. Alternatively, if the material is received by us in merchantable condition, you can ask for a refund, minus our standard 15% restocking fee. The choice is yours.

Angel Eyes · Unread post by **Angel Eyes** » Mon Sep 02, 2019 11:39 am

Hello Catherine Y,

Thanks for your quick response and kind support.

Have saved the money to buy LM products for the first time, have waited one month (I purchased last 4th August), and when I was ready to received my goodies...this happened.

Have contacted the customs, because it has been the Chemist and Pharmacy Customs Dept which has rejected the products, because "according to European Union Law of higiene and pharmacy, your order does not contain the ingredients labelled so we cannot verify if the items are proper for their use" .

I have purchased several oils, bar soaps, bath crystals, 13 herbs. And I have read European people here posting about the use of LM products they have received in their countries with no problems, so, we share the same EU law in many countries. I don't understand.

Customs say the are going to return back the order to LM company.

I've been waiting a month to enjoy these products, asking for advice to all the wonderfull people here, really, I'm very sad. Does this mean I can't never buy these products because EU are going to reject them?. So sad!!!.

I'm going to solve this and the only option is to ship the order to LM back company again. If there are other options to try to reship to me, maybe we can try; if not, I'm afraid of that a refund will be the solution to this mess .
Please, when the order returns to LM back, I'd like the staff contact me by email, so many thanks. I'm going to write them and email to explain this.

This is so sad!!!.

Thanks very much for your advice and help.

Have a nice day.

Unread post by **catherineyronwode** » Mon Sep 02, 2019 1:41 pm

Alice Kyteler --

How frustrating that this is an EU country and many other EU customers are receiving their Lucky Mojo packages in good order. I have no explanation and cannot venture a guess as to why this happened.

I will let Eileen know to be on the lookout for the returned package -- it can take a month or more!

So sad for you!

Angel Eyes · Unread post by **Angel Eyes** » Wed Sep 04, 2019 2:58 am

Hello Miss Cat,

Absolutely this is very frustrating to me. After reading the forum for a while, learning a lot of your wonderful knowledge, I finally decided to order your fantastic products and enjoy them. I haven't found another site with the huge amount of knowledge and professional staff that helps kindly but this one, a wonderful site and wonderful people here.
Does this mean I will never be allowed to use LM products?, well, I will try to order your books and collect them and will look for other products without "problems".

I read a few testimonials of European people in which they told they normally receive their orders with no problems. This has been very shocking to me!. I don't understand, come on!, I ordered oils and soaps , crystals, a cologne, and 13 herb bath; how can they be considered as "non adequate"?.
These people of Customs are crazy, in my country we can read at news how a lot of ilegal issues, as drugs, pass the customs services in cooperation with dealers and officers, but they consider many oils and soaps as "non adecquate". So ironic (and sad).

For the moment, I'm trying to solve this with these "nice" customs officers to get the order back to you, and I hope it will arrive in perfect conditions.

Have emailed the shop to tell the situation and I hope we finally can solve all the process.

I will continue in this forum to learn from you and I'm going to check the catalogue to find other products which I can receive with no problems. I'm very interesting in books, I'd like to collect them all.

Thanks for your kind support and help.

Blessings, have a nice day.

see-ker · Unread post by **see-ker** » Wed Sep 04, 2019 10:23 pm

Hello Alice Kyteler,
I am also in Europe but if I live in an European country without particular problem at customs (I think), I prefer small packages which are clear through customs (like usually do most of Australian customers according to this thread); this way I will maximize my chance that a "picky" customs officer causes me a problem (with oils I don't think but possible with herbs), and if they decide to seize or block for some reasons even unfair, they will just be able to seize a small package, not everything. That way shipping charges are more of course but there is no tax and a small package doesn't draw attention, so all in all...

Angel Eyes · Unread post by **Angel Eyes** » Thu Sep 05, 2019 12:39 am

Hello See-ker

It's nice to see how others proceed to make their orthers and get good results. I'm not used to buy online, and I'm not used to buy online overseas, I bought a gift shipped from USA almost 12 years ago, I had no problems, it was a toy, maybe with different products things work other way.
This has been my first time purchasing through LM products andI wanted to have some of them in order to make my own collection. Very sad.

I learned the hard way, and I paid a lot because of taxes and all the stuff. I think I have lost my money but want to keep myself optimist.

I thought that the 13 herb package maybe had some problems, because of the herbs, but it has been ALL the products. And I don'n understand why they have labelled them as "non adecquate"; if many of them are labelled like this, why don't they send me just those which are not considered like as that?.

I just want to solve this and return to LM their products back in perfect conditions, get my money back from customs, solving this with LM and end the situation.

Very unfair! I was so excited with the idea of using my goodies...

Unread post by **Eileenluckymojo** » Thu Sep 05, 2019 10:09 am

Hello Alice!
So sorry to hear you're having customs problems. Unfortunately there isn't much that we can do about making them release your parcel without either confiscating the offending items or returning the box. In the future you might want to check with your countries customs department about what is allowed and what isn't and order accordingly. We do label the box Merchandise to hopefully negate this problem and most of the time our packages make it to our foreign customers. Because this is not of any fault of yours we will be waiving the 15% restocking fee and hope that you will try ordering from us again. I'm so sorry for your troubles.

Thank you
Eileen (shipping manager)

Angel Eyes · Unread post by **Angel Eyes** » Thu Sep 05, 2019 12:13 pm

Hello Eileen,

Thank you so much for your kind support and help!.

There is no problem in my country about receiving herbs and herbal products or oils which come from USA, I know a lot of people who order online with no problem. I don't understand this incident. I was thinking about a tricky officer, but according to the Chemist and Pharmacy Customs Dept, they have rejected it and there is no question, I have contacted them several times to try out but nothing.
Other people I know maybe have purchased through other shipping companies, I have made it through the State main one. After having this incident, have checked several sites out and have found thousands of complaints about the procedure of this people. I didn't know that, but now I do.

Lucky Mojo does have so many interesting products that I'm planning to order several of them. Next time, I will order them through other shipping companies, maybe DHL or Fedex, as I have read in the info about international shipments in LM site. I did it through US Postal Service ( I don't know if I'm correct but it was the US courrier option at the chart catalogue). And I think this one is connected directly to my country National Post Office.

If anybody in the European Union hasn't had problems with them, I will appreciate the info about it, because we share almost the same laws in here (Customs Dept have remarked that they have rejected my products due to EU law). I have read testimonials in the forum writen by Europeans who have ordered oils and similar products as I did. What I'm not sure if this companies check the contents of the boxes as others do.

Anyways, this does not mean I give up my intention about enjoying LM products. I enjoy a lot being in this forum and have learned a wonderful knowledge thanks to this fantastic family.

Thanks everybody in Lucky Mojo for your support and help.

Have a nice day.

Graveyardhag · Unread post by **Graveyardhag** » Sun Sep 08, 2019 2:02 am

Hey Alice Kyteler I'm Australian not European but I did a fair bit of reading and researching before I ordered from Lucky Mojo and here it's usually the unlabelled herbs that are the problem. You can buy as many single herbs as you like in most states here, but the 13 herb bath, and other premixed herbs have a good chance of being rejected because they don't have an ingredients list.
I get around it by ordering similar products, can't have the 13 herb bath, but I CAN have the uncrossing bath crystals, can't have the love herb mix, so I'll get the love me powder instead.
So far so good here.

Flash · Unread post by **Flash** » Sun Sep 08, 2019 8:55 pm

Fellow Aussie here. Thank you for the heads up.

Graveyardhag · Unread post by **Graveyardhag** » Mon Sep 09, 2019 1:33 am

Hey Flash depends on your state as well. WA and SA have big restrictions on herbs and plant matter, and NT has some as well. Always double check whats allowed in.

Flash · Unread post by **Flash** » Fri Sep 13, 2019 7:34 am

Thanks Graveyard hag I'll have to search up for what we allow where i am.

Unread post by **Ethereal48** » Tue Sep 17, 2019 6:42 am

Hey Flash, fellow Aussie here as well. I’ve been purchasing from LM for years now and I’ve never had anything held in customs. I’m in Victoria and I’ve ordered just about every herb sold by LM including a big bag of 13 Herb Bath.

Anonymous22 · Unread post by **Anonymous22** » Mon Sep 23, 2019 3:27 pm

Hi guys
I made an account to buy a few things, and it won't let me change my address. I was wondering if someone can help me out with this?
Thank you.

Unread post by **Miss Athena** » Tue Sep 24, 2019 12:43 pm

Hello Anonymous22,

You would need to contact the shop and someone there can help you with that. We don't have access to customer records here on the forum.

Good luck.

faz · Unread post by **faz** » Wed Oct 09, 2019 8:05 pm

Hi, Thank u for the response to my first message. Ammonia is not available here. I would like to buy from this website but can I use the western union as a payment mode? I wish to buy at least 8-10 if possible. thank u again.

Unread post by **RevJames** » Wed Oct 09, 2019 8:36 pm

faz -

Based on your message, I assume your are an international customer and have moved your post to the International Orders and Shipping section.

My understanding is that Lucky Mojo does not accept Western Union. Here is the link to the Orders and Shipping page that details how to order from Lucky Mojo. - https://www.luckymojo.com/mojocatorder.html

I hope this helps you get what you need!

Temiluv · Unread post by **Temiluv** » Sat Dec 14, 2019 12:05 pm

Hi guys, I live in Germany and was wondering if you do ship down here, I would like to order some herbs and oil. Hope to read from you soon... Thank you

Unread post by **catherineyronwode** » Sat Dec 14, 2019 1:52 pm

Hello, Tamiluv --

Yes, we do ship to Germany, and we have quite a few regular customers there. Do be aware that the postage fees will be high, and that there will be a second charge to your card for overseas shipping, because we cannot calculate the cost until we package the goods.

More details here:

FOREIGN and OVERSEAS SHIPPING
https://www.luckymojo.com/mojocatorder. ... eign-order

Uche · Unread post by **Uche** » Fri Feb 07, 2020 1:30 pm

Greetings. Pls. I am thinking how to bring this lucky mojo product I really need it but I don't know any shipping company address in us. I need someone to in light me what to do

Uche · Unread post by **Uche** » Fri Feb 07, 2020 1:35 pm

Sorry I did not indicate my location. I am in Nigeria, any one knows how to bring the product to Nigeria ? Thanks

Unread post by **catherineyronwode** » Fri Feb 07, 2020 7:49 pm

Uche --

I am sorry, but we simply do not ship to most African nations due to constant troubles with customs officials, theft of packages, and damage to packages. If you have any friends in Europe or the Americas we can ship to them and they can reship to you. There are also commercial transshipping companies, and they can be found online.

Renai_Man · Unread post by **Renai_Man** » Wed Mar 04, 2020 5:57 pm

Hi LM,

I successfully ordered and received my very 1st order from LM to Malaysia. It took about 1 month from 16th Jan to 15 Feb to prepare it, it was long because the shop needs from 2 to 3 weeks to prepare my 4oz oil bottle. Then the USPS 1st Class International Package took 10 days. I am kind of happy to receive it although the time was, well way too long for 1.5 month. It's not good if you are in a hurry need.

I have a question about the invoice of the delivery parcel. The invoice shows total amount of ordered items and a note of delivery fee as "US POSTAGE AND FEE PAID". My question is for international shipping, does the shop send the parcel with a note "US POSTAGE AND FEE PAID" for shipping fee, no amount of dollar is mentioned?

Unread post by **catherineyronwode** » Thu Mar 05, 2020 12:43 am

Renai_Man --

Glad you got your products and i hope the long wait was worth it.

The note you describe sounds like it could be something that was added along the way. We don;t have such a note, as far as i know.

Angel Eyes · Unread post by **Angel Eyes** » Wed May 13, 2020 3:11 am

Just noticed that I did not answer to user Graveyardhag, who posted answering my post on September 8th last year when I had the shippment problem at my country customs.

I was just passing by this thread to picking some ideas for shippment without problems. I'm planning to make a new order of LM products and have to make a research to know the best ways to receive LM products without blockages or restriccions.

So thanks Graveyardhag for your advice. My apologize for answering so late!.

I would like to ask European folks of the EU here what are the ways they use to order LM products. I tried last summer but had a problem at customs. My question is, is it better to order through private companies such as DHL or other similar instead of using the Post Office?.

Thanks a lot everyone,have a nice day.

OJF1959 · Unread post by **OJF1959** » Wed May 13, 2020 5:09 pm

Do you have suppliers in canada ??

Unread post by **catherineyronwode** » Wed May 13, 2020 6:41 pm

Olgamoss --

We ship directly to Canada. If a retailer in Canda wants to buy from us at wholesale prices and resell at retail, that would be fine. We sell to shops all over the world because we manufacture our own goods for resale.

Shipping to Canada does cost more than shipping in the USA, and on all foreign orders the customer is charged exact shipping plus $2.00 for our time in making out the customs forms. You will be charged in two increments. First there will be a charge for your goods. We will then make the goods for you by hand. When they are ready, we will run your card a second time for shipping. We are not responsible for items held at customs or for any nation's VAT or customs charges. Be prepared to pay more for Canadian shipments.

See this web page for details:

HOW TO ESTIMATE FOREIGN SHIPPING CHARGES
https://www.luckymojo.com/mojocatshipping.html

Good luck to you.

OJF1959 · Unread post by **OJF1959** » Fri May 15, 2020 5:02 pm

Thank you so much for the reply.

So you have no connections here with any store that we can can buy stuff.

Also where are you located in the US? May be one day when things settle down i can stop by the store.

Thank you again

Olga

Unread post by **Miss Athena** » Sat May 16, 2020 11:59 pm

Hello Olgamoss,

Lucky Mojo is located in Forestville CA, which is a lovely area north of San Francisco. The shop is well worth a visit, so hopefully you will be able to stop in some time in the future.

Good luck with your spells.

OJF1959 · Unread post by **OJF1959** » Thu May 21, 2020 2:56 pm

Hello,
I want place orders on oils and herbs and candles and was wondering if you have had any issues with customs shipping to Canada, please advice.
Thanks
Olga