International Orders / International Shipping

Unread post by **Miss Athena** » Fri May 22, 2020 2:20 pm

Hello OJF1959,

Please refer to Miss cat's detailed response to your prior post above about shipping to Canada.

Good luck.

OJF1959 · Unread post by **OJF1959** » Wed May 27, 2020 9:16 pm

I just got an email saying that my Mastercard was declined, I just got am email from the credit card company showing me that the charges went through, please confirm asap, thanks

Unread post by **catherineyronwode** » Wed May 27, 2020 11:08 pm

OJF1959 --

When a card declines -- for whatever reason -- we do not get the money. Your bank may, however, show it as a pending transaction. Your bank is holding it, but we never got it.

Wait three days and see if the charge drops off your account. If it does, you were never actually charged -- your bank just sequestered your money. If the charge is still there, please contact your bank and explain that three days have passed and tell them you want your account rectified.

When a card declines we will telephone or email you three times to let you know it declined and offer you an opportunity to correct the error (which may be yours, ours, or the bank's) and once it is fixed and the pending charge drops off, we will re-run the card.

If you do not reply to three emails or phone calls, we will cancel the order.

I looked up your order because i happen to know your name and the type of decline we got was "Zip code and address do not match" -- this probably has something to do with the fact that you are not in the USA, although we ship to dozens of non-USA customers every week without this problem. Also, your street address is an abbreviation and if your bank has it as the full word spelled out, then it will also say there is a non-match.

We really do not have your money. Your bank is holding it. Your credit card could not be authorized due to the postal code / street address non-match.

Please do as we asked and reply to our email so we can get it fixed and actually charge your card. I cannot fix it in this forum.

Thanks/

OJF1959 · Unread post by **OJF1959** » Thu May 28, 2020 4:14 pm

Thank you so much for your help, I managed to talk to very nice lady and changed my credit card .

Angel Eyes · Unread post by **Angel Eyes** » Sat Jun 20, 2020 10:10 am

Lucky Mojo should have an European retailer. That would be so easy for us Europeans citizens...

I'm planning to order again from LM and hope not having any problems again. I'm planning to do it next month. Have read many post of European people here and they receive their items with no problems. According to my country customs they rejected my order because of "European law and non adequate products label", so, I see many folks in Europe receive their goodies and I could not...we share almost the same laws!!!. You EU neighbours are so lucky because you can enjoy the products!

I'm gonna try with small orders, what most interest me are the oils. I would like to see a testimonial of European folks about ordering LM oils.

Unread post by **catherineyronwode** » Tue Jun 23, 2020 5:45 pm

Alice Kyteler,

The US Postal service has suspended most international shipments due to the Covid-19 pandemic. We have orders iin the shipping department for South Africa, India, and other nations to which we cannot send mail.

The place to check whether your nation is on the "Forbidden Zone" list is here:

USPS Coronavirus Updates
https://blog.stamps.com/coronavirus-updates

If you would rather have a refund now and try ordering again in a few weeks / months / years, PLEASE contact the shop. Either way, we are happy to serve you.

Daenerys · Unread post by **Daenerys** » Wed Jun 24, 2020 10:09 am

Alice Kyteler,

You said you would like a testimonial, I’m in the Uk and I ordered the Double luck perfume (quite a heavy bottle) and a candle magic book and my order was fine, didn’t take as long as I was expecting either, I did get a customs charge but that was expected as I often do when ordering from in the USA.

So hopefully you will be fine with oils ,I do think it’s best to try small orders.

I’m planning to order again as soon as I have the cash to.

SugarLoveHoney · Unread post by **SugarLoveHoney** » Mon Jun 29, 2020 10:16 am

Hi! I’ve heard orders are behind because of covid restrictions. I’m going to be placing a order next week Monday for 8-12 oils and I’m just wondering if oils are stocked up or if I should expect to wait longer? I live in Canada, and I’m going away in 6 weeks so just wanted to check. Hopefully I get the oils in time before I leave.

Unread post by **Miss Athena** » Tue Jun 30, 2020 11:21 am

Hello SugarLoveHoney,

Your best bet is to contact the shop directly to understand their current supply status and estimated delivery times. I'm sorry but we don't have that information available here on the forum.

Good luck.

OJF1959 · Unread post by **OJF1959** » Tue Jun 30, 2020 8:29 pm

Hello,
It's over a month I ordered my stuff and have still not received anything, I did sent an email to get an update yesterday but no response, pleas help.

Thanks OJF

Unread post by **catherineyronwode** » Tue Jun 30, 2020 8:55 pm

OJF,

The US Postal service has suspended most international shipments due to the Covid-19 pandemic. We have orders in the shipping department for South Africa, India, and other nations to which we cannot send mail.

The place to check whether your nation is on the "Forbidden Zone" list is here:

USPS Coronavirus Updates
https://blog.stamps.com/coronavirus-updates

If you would rather have a refund now and try ordering again in a few weeks / months / years, PLEASE contact the shop. Either way, we are happy to serve you.

OJF1959 · Unread post by **OJF1959** » Wed Jul 01, 2020 1:56 pm

1) Thanks for the response but I am from Canada have them suspended shipment to Canada too??

2) How can I cancel the order please advise!!

Unread post by **catherineyronwode** » Wed Jul 01, 2020 4:08 pm

OJF1859

Your order shipped on 6/16/20 and cannot be cancelled as it is en route. Your tracking number is HJ287109830US and a lookup on that number shows the following, including the fact that your nation held it in customs for 10 days:

https://tools.usps.com/go/TrackConfirmA ... 87109830US

The list of dates gives the oldest at bottom, and newest at top. Read from bottom to top.

-----

Your item was processed through a facility in VANCOUVER, CANADA on June 30, 2020 at 2:51 pm. The item is currently in transit to the destination.

June 30, 2020, 2:51 pm
Processed through Facility
VANCOUVER, CANADA

June 30, 2020, 2:50 pm
Customs Clearance Processing Complete
CANADA

June 30, 2020, 2:17 pm
Processed Through Facility
CANADA

June 30, 2020, 2:17 pm
Customs Clearance
CANADA

June 20, 2020, 6:09 am
Processed Through Regional Facility
SAN FRANCISCO CA INTERNATIONAL DISTRIBUTION CENTER

June 20, 2020, 5:49 am
Arrived at Regional Facility
SAN FRANCISCO CA INTERNATIONAL DISTRIBUTION CENTER

June 19, 2020
In Transit to Next Facility

June 18, 2020, 10:14 pm
Departed USPS Regional Facility
SAN FRANCISCO CA DISTRIBUTION CENTER

June 18, 2020, 10:08 pm
Arrived at USPS Regional Facility
SAN FRANCISCO CA DISTRIBUTION CENTER

June 18, 2020, 5:02 pm
Departed Post Office
FORESTVILLE, CA 95436

June 18, 2020, 3:11 pm
USPS picked up item
FORESTVILLE, CA 95436

June 16, 2020, 2:55 pm
Shipping Label Created, USPS Awaiting Item
FORESTVILLE, CA 95436

OJF1959 · Unread post by **OJF1959** » Wed Jul 01, 2020 7:19 pm

Thank you so much for making the time to go out of your way to help me that means alot to me , God Bless , looking forward to receiving the stuff soon, I never got that # emailed to me, but now I can track it ...

Sunnya · Unread post by **Sunnya** » Wed Jul 15, 2020 9:59 am

European customer here

.

I placed an order two days ago, I received an email with the order number and I just would like to confirm everything is fine. Order number is 123324.

Thank you very much for your time and help, I am really looking forward to receive all the stuff and making other orders in the future.

Unread post by **catherineyronwode** » Wed Jul 15, 2020 11:41 pm

Sunnya,

Please email the shop to check on your order -- it's order@luckymojo.com -- and either Nicole or Leslie will reply.

Sunnya · Unread post by **Sunnya** » Thu Jul 16, 2020 8:37 am

Thank you Miss Cat

.

Nicole has replied to me and now I just asked more or less for an estimated time of arrival.I don't know/think it has been shipped yet but so far it seems everything is in order.

Can't wait to get my hands on everything, the quality of your products is just the best of the best.

Sunnya · Unread post by **Sunnya** » Thu Jul 16, 2020 12:33 pm

Already got feedback from Nicole. Just want to thank you all for your help. Looking forward to receiving the package.

Many blessings!

rogeriob26 · Unread post by **rogeriob26** » Fri Jul 31, 2020 10:31 am

Hello
Can you send products to Brazil?
São Paulo BR.
Thank you

Unread post by **catherineyronwode** » Sun Aug 02, 2020 9:14 pm

rogeriob26 --

At the present time we cannot ship packages to Brazil, due to the Covid-19 pandemic. I am sorry.

Let us hope for a return to better times soon.

Angel Eyes · Unread post by **Angel Eyes** » Tue Oct 06, 2020 12:31 pm

I did not response to Daenerys and Miss Cat, sorry for being soooo late.

Thanks Daenerys, but I'm afraid of UK has other laws different from my location, so you could get your LM order. It's my country customs laws as I checked when I ordered last year.

I read somewhere in the forum, I don't remember the thread sorry, a user from West Africa whose country does not receive LM orders, but this guy could purchase LM products because there is a post company in the USA that receives orders and trespass them to a third company in the USA which allows the orders to arrive to the country where the person lives with no problem. I don't know the name of the company and this procedure.
If I understood that well.

Let me ask a question, It depends of the company which is in charge of the orders that the mail can arrive with restrictions at customs?. Does US Mail (for example) operate different from DHL or others?. Maybe if the company is more "private" or trustful (not saying US mail is not trustful) or has others policies the content of the mail is not going to be checked for the officers. Are all the orders be checked by officers?.

I don't see any problem why many oils are not allowed to enter a country, they're made from natural ingredients, I can understand about some herbs and local ecosystems. I ordered a lot of oils to start a collection and many soaps, local customs rejected my order. But have read people from Europe who have had success and now they can enjoy LM products.

I appreciate any advice. I still have my LM products wish list for next time when I finally be allowed to order with no restrictions. And now we have to wait to the pandemic restrictions...

I Hope enjoy these productos soon.

OJF1959 · Unread post by **OJF1959** » Sat Oct 31, 2020 10:38 am

Hello Ms. catherine,
I am so sorry to bother you but for some reason I am having the same problem again with another big order I placed.I checked with my visa and mastercard about the information the store tells me is not matching and they confirmed everything is inorder. I tried talking to a girl there and she would not give me a chance to ask her to go over all the information she has again and told me she tried 3 times and will not do it again, that really bothered me. Issues like this can be resolved over a phone call but I called yesterday and she brushed me off by saying AHA AHA i will try the master card....Please help me Ms.Catherine, you have always been so caring to everyone over her and always helped out. I really want the stuff I ordered....God Bless..Olga

UNOwenWasHim · Unread post by **UNOwenWasHim** » Sun Nov 29, 2020 5:04 am

Expat reporting, I wanted to ask, were there any successful deliveries to Russia over the last couple years? Many sites straight out refuse to ship there, even if the option is present in the order form, and some packages are lost in limbo during their trip to the USA to Russia.

Unread post by **catherineyronwode** » Sun Nov 29, 2020 2:49 pm

Dear UNOwenWasHim --

We have not had a package get through to Russia since Covid struck. (Prior to that we had no problems.) I

I suggest that you either arrange for DHL pickup on your own dime or arrange some form of intermediate shipping via a European nation.

IMPORTANT: If you want to set up a DHL pick-up, you must wait for us to prepare your goods and package them! Stay in touch with the office via email and we will give you a date after which pick-up will be waiting for the courier.

That's the best i can offer at this time. Hopefully things will clear up when the pandemic passes and we have a more responsible administration in office.

UNOwenWasHim · Unread post by **UNOwenWasHim** » Mon Nov 30, 2020 11:02 am

Okay, thank you for the quick answer! I'll then wait a bit more, and make one big order delivered through DHL so that I only "bite the bullet" once.

Unread post by **catherineyronwode** » Tue Dec 01, 2020 10:22 pm

Sounds good.

Angel Eyes · Unread post by **Angel Eyes** » Sun Feb 28, 2021 1:36 am

Hello,

Is LM available to ship international or must we wait a bit more?. Are you still under retrictions?.

Thanks.

Unread post by **Miss Athena** » Sun Feb 28, 2021 2:01 pm

Hello Alice Kyteler,

I would email the shop (order@luckymojo.com) and ask about your specific location, as restrictions on all types of international shipments will vary by country.

Good luck.

Angel Eyes · Unread post by **Angel Eyes** » Thu Mar 04, 2021 12:51 am

Hi Miss Athena,

I'll email the shop, I have been waiting so much time to make an order after all this time. I can't wait!

Thanks a lot.

Unread post by **Miss Athena** » Thu Mar 04, 2021 1:07 pm

Hello Alice Kyteler,

You're very welcome.

You might also want to check the customs regulations in your country to see what kinds of COVID delays or restrictions they may have in place. It could contribute to shipping delays beyond Lucky Mojo's control. Just another thought there.

Good luck in getting your supplies!

Slither · Unread post by **Slither** » Fri Dec 24, 2021 1:11 pm

Can i ask, if the shop can send via international courier post rather than the slow simple post?

Unread post by **catherineyronwode** » Fri Dec 24, 2021 4:01 pm

Hi, Slither --

I am sorry but after experiencing 10 years of problems with non-accountability in private courier systems, for the past 15 years we have relied exclusively on postal services

Slither · Unread post by **Slither** » Mon Dec 27, 2021 12:18 pm

Too bad for customers outside of USA,should wait up 1 month or more for an order,without tracking info most times.Anyway,it is that way,i will not complain.

Unread post by **OnyxRose** » Thu Jan 13, 2022 3:04 pm

To Slither:

Don’t feel bad. It’s similar what’s happening within the US, so those outside the borders are not the only ones affected. Our postal service got messed with over the last few years, and who-knows-how-long it will be before it’s back to the way it was. We’re all in the same boat…or on the same yacht….

Interestingly enough, we do have the advantage of alternative means. I personally don’t take them, but they’re there.

MidnightAura81 · Unread post by **MidnightAura81** » Wed May 03, 2023 7:08 pm

Where can I ask a question about shipping costs to Ottawa Canada from your store?

Unread post by **Msmoody** » Thu May 04, 2023 7:46 am

@MidnightAura81 I would not substitute, because every oil and powder has an intention in it. It has been prayed over and has certain herbs and roots for its specific intention.

Unread post by **JayDee** » Thu May 04, 2023 12:04 pm

MidnightAura81,

I merged your post into the international orders. You can also put in the order into the basket and fill in the shipping information and it will provide you with the shipping cost.

JayDee

BalkanDiviner · Unread post by **BalkanDiviner** » Tue May 30, 2023 7:50 am

Can orders be sent to Romania from luckymojo at the moment of speaking? Do you have experience with customers from this region in regard to shipping?

Unread post by **catherineyronwode** » Tue May 30, 2023 2:31 pm

BalkanDiviner --

I believe we can ship to Romania -- although we have never done so. The restricted nations are generally in Africa.

Eileen, our shipping manager says, "Start with a small order; something that will go in a fairly small and light package. Check to see what incoming restrictions and/or taxes your nation may place on items. We cannot refund for articles confiscated by your own nation's Customs Department."

Good luck!

Unread post by **catherineyronwode** » Fri Jul 21, 2023 10:50 am

NEW! NEW! NEW!

Revised and new terms in our secure shopping cart! Effective July 21, 2023!

DISCOUNT SPECIALS: If you are ordering a 6-Herb Special, 12-Oil Special, 12-Incense Special, 12-Bath Crystal Special, 12-Sachet Powder Special, Rootworkers and Churches Special, Floor Wash Special, Mixed Dozen Candle Special, or Baker's Dozen Book Special, please list your selected titles in the message area below. If you do not list titles by name, we will choose an ASSORTMENT for you from the most popular items in that category.

FOREIGN CUSTOMERS: Please ignore the auto-shipping prices displayed; you will be billed exact shipping plus $2.00 handling (for custom forms, etc.) as a second charge at the time of shipping. We charge foreign orders in TWO PARTS. The FIRST CHARGE is for your products. The SECOND CHARGE is for overseas shipping. We cannot estimate this cost until the products are made and packed and the package is weighed. If you paid with a Credit Card, we will make a SECOND CHARGE on your Credit Card. If you paid with PayPal, we will send you a PayPal Invoice for the SECOND CHARGE. If the Credit Card will not run or you do not respond to the PayPal Invoice, we will send three email notifications over the course of ONE WEEK. If you do not pay the shipping charge, we will refund your money MINUS A 15% RESTOCKING FEE and we will not ship.

WHOLESALE CUSTOMERS: To order wholesale, your company must be on file. If you have a wholesale account with us you may enter your order here at retail prices, and we will apply your wholesale discount at billing time. Please ignore the auto-shipping prices displayed; you will be billed exact shipping. We are working on a WHOLESALE SHOPPING CART and expect to have it online by August 1st, 2023.

If you are not a USA retail customer, please indicate WHOLESALE and/or FOREIGN in the message area below.

BalkanDiviner · Unread post by **BalkanDiviner** » Fri Mar 01, 2024 3:21 am

Hi!

My crown of success oil arrived from Forestville straight to Romania. Its design is mesmerizing and the smell is simply divine. I love it wholeheartedly! Thanks Lucky Mojo for handling this international order with professionalism. You’ve earned a loyal customer from Eastern Europe!

Blessings!

Sandra81 · Unread post by **Sandra81** » Mon Aug 11, 2025 9:50 am

Hello Lucky Mojo team and community,

I am located in Croatia and would like to place an international order for several products related to a D.U.M.E. ritual and protection work. Before I proceed, I would like to confirm:

1. Do you currently ship to Croatia (Europe)?

2. What would be the recommended method for placing the order — phone or international mail?

3. Can I receive an estimated shipping cost and delivery time for the following items:

D.U.M.E. Oil
Black Male and Female Figural Candles
Goofer Dust
Sulphur Powder
Pins for candles
Coffin Nails
Coffin Box
D.U.M.E. or Black Arts Incense
Petition Papers
Fireproof Dish or Black Plate
Graveyard Dirt
Black Salt
Red Pepper or Cayenne
Black Thread
Fiery Wall of Protection Oil

I would really appreciate your advice or suggestions on how best to place the order internationally and whether all these items are currently available.

Thank you very much for your help!

Unread post by **catherineyronwode** » Mon Aug 11, 2025 10:54 am

Hello, Sandra81 --

Here are some answers:

1. Yes, we ship to all nations in Europe, but you should check with your own nation's customs department to see if all items can be received by you. Some nations restrict imports. We cannot do that look-up for you.

Eileen, our shipping manager says, "Start with a small order; something that will go in a fairly small and light package. Check to see what incoming restrictions and/or taxes your nation may place on items. We cannot refund for articles confiscated by your own nation's Customs Department."

2. Place your order online. Our illustrated catalogue, organized into departments, is here
http://luckymojo.com/catalogue
Our complete catalogue (all departments, without illustrations, just text) is here:
http://luckymojo.com/copleteinventory
Payment can only be accepted in U.S. Dollars, with a valid credit/debit card or via Paypal. We find that Paypal is best for international buyers, as some credit card orders from foreign nations cannot be verified, which is extremely frustrating to all parties.

3. We cannot estimate shipping as all our items are different sizes, shapes, and volumes..

FOREIGN CUSTOMERS: Please ignore the auto-shipping prices displayed; you will be billed exact shipping plus $2.00 handling (for custom forms, etc.) as a second charge at the time of shipping. We charge foreign orders in TWO PARTS. The FIRST CHARGE is for your products. The SECOND CHARGE is for overseas shipping. We cannot estimate this cost until the products are made and packed and the package is weighed. If you paid with a Credit Card, we will make a SECOND CHARGE on your Credit Card. If you paid with PayPal, we will send you a PayPal Invoice for the SECOND CHARGE. If the Credit Card will not run or you do not respond to the PayPal Invoice, we will send three email notifications over the course of ONE WEEK. If you do not pay the shipping charge, we will refund your money MINUS A 15% RESTOCKING FEE and we will not ship.

Alternatively, some international buyers add 50% for shipping and we will refund the overage. This is easier than our making each item for a customer who then decides the shipping cost is too high and refuses to authorize a second charge for shipping, leaving us with dozens of custom-made items, all packed and now not wanted.

As your your list of items and if they are available:

D.U.M.E. Oil -- In stock
Black Male and Female Figural Candles -- In stock
Goofer Dust -- In stock
Sulphur Powder -- In stock
Pins for candles -- buy pins locally at any sewing shop
Coffin Nails -- In stock
Coffin Box -- we do not sell these; buy locally at a crafts shop or improvise with any wooden box.
D.U.M.E. or Black Arts Incense -- In stock
Petition Papers -- buy paper locally at any stationary shop
Fireproof Dish or Black Plate -- buy a brass or steel dish locally at a cookware store
Graveyard Dirt -- In stock
Black Salt -- In stock
Red Pepper or Cayenne -- In stock
Black Thread -- buy thread locally at any sewing shop
Fiery Wall of Protection Oil -- In stock

Good luck!

Unread post by **catherineyronwode** » Sun Aug 31, 2025 6:37 pm

With the recent Trump-tariff-driven suspension of de minimis business package shipments from Europe to the USA, i want to remind folks that US businesses -- including Lucky Mojo -- are still shipping packages to Europe.