Damaged / Missing / Wrong Items Questions and Answers
- aura
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Re: Damaged / Missing / Wrong Items Questions and Answers
Hi Jules6186,
you can re-melt the wax and pour a new candle if you're so inclined. If not, start the work again with a new candle and dispose of the remains of this one.
Blessings.
you can re-melt the wax and pour a new candle if you're so inclined. If not, start the work again with a new candle and dispose of the remains of this one.
Blessings.
Aura Laforest
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Thank you, St. Joseph of Cupertino
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Thank you, St. Joseph of Cupertino
- Naught1usMax1mus
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Re: Damaged / Missing / Wrong Items Questions and Answers
Just a question - I just received my order and my bottle of Uncrossing oil had a very thick/opaque substance in the bottom. I am not asking for any proprietary information, just wanted to make sure that's right because I'm used to most of the anointing oils being clear, and this is the first time I've ordered Uncrossing. The order arrived wonderfully pulled and packed by Apollo Dark, I'm so pleased that he was there at the time to do so! Thank you again for your wonderful products. I'm also askinig here and not under the appropriate Oils subforum because I didn't want to concern others or worry about the possibility of proprietary information getting out. Thanks.
Edit: I can certainly send along a photo if necessary. Thanks again!
Mary Thomson
HRCC #1398G
Edit: I can certainly send along a photo if necessary. Thanks again!
Mary Thomson
HRCC #1398G
HRCC Graduate-Apprentice #1398
- Miss Phoenix
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Re: Damaged / Missing / Wrong Items Questions and Answers
Hi Mary, yes that is exactly how the oil should look. There are specific herbs and curios that are in the bottle of oil and from your description it sounds spot on. As the oil settles I bet this substance will settle a bit too.
Best of luck!
Best of luck!
Miss Phoenix - HRCC Graduate-Apprentice #1834
Member of HP - Member of AIRR - Author
Member of HP - Member of AIRR - Author
- Naught1usMax1mus
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Re: Damaged / Missing / Wrong Items Questions and Answers
Thank you Miss Phoenix! Thank you for all your service to the LMCC as well!
Mary
Mary
HRCC Graduate-Apprentice #1398
Re: Damaged / Missing / Wrong Items Questions and Answers
Hi Lucky Mojo! Im a bit worried :/ I just opened my order i made a while ago, it was for a few incences and oils....and i got some ones extra that i didnt order! i recieved: 1) look me over (i took that as a sign to up my confidence and make more effort because ive been feeling low about how i look - boyfriends remarks being mean mostly), 2) fast luck (that was a lovely surprise because ive been thinking how much i want some luck products but couldnt afford), 3) i can you cant (maybe i should be more go-getting when i apply for jobs) and.... 4)d.u.m.e (this one gave me the sh*** and scared me because i cannot think of anyone i want to hurt in such a drastic way....unless there is someone who wants to hurt me and thisis a sign??
am i looking to much into these possible meanings? ive read some posts on lm forum and it seems the overiding belief is sometimes something happens because its meant to be??
please could someone explain! most of the oils i have been buying from LM have been for love and for self-improvement (love me, king solomon etc...)
thankyou!
am i looking to much into these possible meanings? ive read some posts on lm forum and it seems the overiding belief is sometimes something happens because its meant to be??
please could someone explain! most of the oils i have been buying from LM have been for love and for self-improvement (love me, king solomon etc...)
thankyou!
Re: Damaged / Missing / Wrong Items Questions and Answers
I feel i should also add that with my order i also bought a 13 herb bath....could the d.u.m.e be like something is trying to stop me cleansing myself??
- Miss Phoenix
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Re: Damaged / Missing / Wrong Items Questions and Answers
katstar, I wouldn't put too much worry into this if I were you. My biggest concern is if you received everything that you DID order? It sounds like human error is at play here and I would love to help get to the bottom of it. If possible, please give the shop a call 707-887-1521 so we can help work this out.
And on another note, cleansing is never the wrong thing to do.
And on another note, cleansing is never the wrong thing to do.
Miss Phoenix - HRCC Graduate-Apprentice #1834
Member of HP - Member of AIRR - Author
Member of HP - Member of AIRR - Author
Re: Damaged / Missing / Wrong Items Questions and Answers
Thankyou miss phoenix! i will try to stop worrying!
i was just so shocked to see the dume bottle..it really has a certain energy about it! and it was so out of the blue! I did recieve everything that i did order though
so happy with it, finally got some incenses too! should i still call the shop? i felt bad and that i should return the items but i live in europe and the cost is so high!!
thankyou for your kind and great services everyone at lm!!
thankyou for your kind and great services everyone at lm!!
- Miss Phoenix
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Re: Damaged / Missing / Wrong Items Questions and Answers
I'm glad you received everything you wanted. As for the extras, consider it a bonus from the Lucky Mojo packing faerie and if there is something that you don't want, or like, feel free to give it away.
Blessings!
Blessings!
Miss Phoenix - HRCC Graduate-Apprentice #1834
Member of HP - Member of AIRR - Author
Member of HP - Member of AIRR - Author
Re: Damaged / Missing / Wrong Items Questions and Answers
- cornishninja
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Re: Damaged / Missing / Wrong Items Questions and Answers
Hi,
I have emailed the shop about this. I'm deaf so phoning isn't possible.
I just want to ensure the shop doesn't miss my email regarding order 59975. I'm being attacked by several perpetrators and I know they tried their hardest to prevent me from getting the order. It was nearly returned by ParcelForce (the courier in the UK), and a kind lady working there just managed to stop it and get it delivered to me. That was after the payment problems experienced when I tried to pay for the shipping.
So I'm posting here to ensure someone is aware I emailed and that my email won't be missed. Not taking any chances here.
Also, one of the bottles of Chinese Wash has set almost solid, but the other bottle looks fine. Can I still use the one that's set?
Cheers.
Gemma
I have emailed the shop about this. I'm deaf so phoning isn't possible.
I just want to ensure the shop doesn't miss my email regarding order 59975. I'm being attacked by several perpetrators and I know they tried their hardest to prevent me from getting the order. It was nearly returned by ParcelForce (the courier in the UK), and a kind lady working there just managed to stop it and get it delivered to me. That was after the payment problems experienced when I tried to pay for the shipping.
So I'm posting here to ensure someone is aware I emailed and that my email won't be missed. Not taking any chances here.
Also, one of the bottles of Chinese Wash has set almost solid, but the other bottle looks fine. Can I still use the one that's set?
Cheers.
Gemma
- Miss Phoenix
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Re: Damaged / Missing / Wrong Items Questions and Answers
Hi cornishninja, I've checked in with the office. They did get your email and you should hear back from them shortly.
Miss Phoenix - HRCC Graduate-Apprentice #1834
Member of HP - Member of AIRR - Author
Member of HP - Member of AIRR - Author
Re: Damaged / Missing / Wrong Items Questions and Answers
Well you should request for xchange, as its not your fault. The company will be pay for this or the responsible person will pay the loss.nemesis wrote:Hi, I just received my order today and was dismayed to see that the fast luck bottle had its cap opened and all its content spilled out during shipment. I noticed that the cap of the bottle wasnt taped and LM might wanna consider getting it made screwed on rather than cap on cos it doesnt seem to be capped on securely.
I like to know if I can request for a exchange, otherwise how do I go about doing a refund cos apparently i couldnt work on it anymore
Re: Damaged / Missing / Wrong Items Questions and Answers
Thanks to everyone at Lucky Mojo, especially in customer service!
I received an order today which had one product accidentally swapped for another (I ordered Road Opener bath crystals but received the incense powder) and called in to the shop about it. They put in a new invoice to get me the bath crystals, and were lovely to deal with.
Kudos on making transactions so pleasant! It makes me want to order far more things than I probably need.
I received an order today which had one product accidentally swapped for another (I ordered Road Opener bath crystals but received the incense powder) and called in to the shop about it. They put in a new invoice to get me the bath crystals, and were lovely to deal with.
Kudos on making transactions so pleasant! It makes me want to order far more things than I probably need.
- Lovemydogs
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Re: Damaged / Missing / Wrong Items Questions and Answers
Hello everyone,
I have just received an order that I placed from you yesterday in which I ordered a book.
The book that I ordered is: Psychic Pets And Spirit Animals
I do not mean to complain but as soon as you open the cover of the book it is stamped ``River Forest H.S-Library`` and at the back of this book it has a library stamp on a slip and it is even stamped of when the due date is.
I do not mean to complain but do you mean to sell used library books?
Thank You.
I have just received an order that I placed from you yesterday in which I ordered a book.
The book that I ordered is: Psychic Pets And Spirit Animals
I do not mean to complain but as soon as you open the cover of the book it is stamped ``River Forest H.S-Library`` and at the back of this book it has a library stamp on a slip and it is even stamped of when the due date is.
I do not mean to complain but do you mean to sell used library books?
Thank You.
Re: Damaged / Missing / Wrong Items Questions and Answers
Hello, Lovemydogs,
Well, that is weird.
If possible, please give the shop a call 707-887-1521 so they can help work this out. Or e-mail them order@luckymojo.com
I will also bring this to Miss cat's attention.
Take care
Well, that is weird.
If possible, please give the shop a call 707-887-1521 so they can help work this out. Or e-mail them order@luckymojo.com
I will also bring this to Miss cat's attention.
Take care
HRCC Graduate #1631
- catherineyronwode
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Re: Damaged / Missing / Wrong Items Questions and Answers
Dang! I happen to know EXACTLY what happened there. The book is out of print but we picked up several like-new and near-mint copies for resale and among them we got this one ex-libris copy, which i put aside to sell at our annual used book sale last May. It had been destined to be a 50 cent or one dollar used book but apparently someone mistakenly put it in the regular books-for-sale stock in the barn. from whence it wended its way to the shelf and then to you.
Please accept my apologies, call the shop, and either get a refund or a replacement copy that is unmarked. You can keep the ex-libris book, of course.
Please accept my apologies, call the shop, and either get a refund or a replacement copy that is unmarked. You can keep the ex-libris book, of course.
catherine yronwode
teacher - author - LMCCo owner - HP and AIRR member - MISC pastor - forum admin
teacher - author - LMCCo owner - HP and AIRR member - MISC pastor - forum admin
- Lovemydogs
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Re: Damaged / Missing / Wrong Items Questions and Answers
Hello!
Thank You Miss Cat. I will give the shop a call by the end of tomorrow.
Thank You.
Thank You Miss Cat. I will give the shop a call by the end of tomorrow.
Thank You.
Re: Damaged / Missing / Wrong Items Questions and Answers
That was painless! I might get used to that.
I had an item missing from my order. I called, and the lovely lady who answered the phone helped me in no time. No muss, no fuss.
Maybe I'm in a parallel universe. LOL! Thanks Customer Service.
I had an item missing from my order. I called, and the lovely lady who answered the phone helped me in no time. No muss, no fuss.
Maybe I'm in a parallel universe. LOL! Thanks Customer Service.
Re: Damaged / Missing / Wrong Items Questions and Answers
Hello, busy91,
Thanks for the testimonial!
GREAT staff at Lucky Mojo!
Take care
Thanks for the testimonial!
GREAT staff at Lucky Mojo!
Take care
HRCC Graduate #1631
- Lovemydogs
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Re: Damaged / Missing / Wrong Items Questions and Answers
Hello everyone,
I just wanted to send a note regarding the order that I had received. It's regarding 2 Norse bone rune's.
I am going to phone over to you.
First I am going to go on your site to read and take a look at what these are suppose to look like but the description on the back of them are not what it says on the receipt.
I'll get back to you.
Love you all!
I just wanted to send a note regarding the order that I had received. It's regarding 2 Norse bone rune's.
I am going to phone over to you.
First I am going to go on your site to read and take a look at what these are suppose to look like but the description on the back of them are not what it says on the receipt.
I'll get back to you.
Love you all!
- Lovemydogs
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Re: Damaged / Missing / Wrong Items Questions and Answers
Hello everyone,
So I found out what happened (about what was sent to me). I will definitely phone you tomorrow during the day and speak to you about the wrong norse bone.
Thank You.
So I found out what happened (about what was sent to me). I will definitely phone you tomorrow during the day and speak to you about the wrong norse bone.
Thank You.
Re: Damaged / Missing / Wrong Items Questions and Answers
I thought I would share this and hopefully it helps someone else avoid confusion in the future.
I recently ordered a crystal sphere after looking at the CSL website and reading the LMCC forums where I learned the orders are fulfilled by LM. It was on the CSL website that I saw a free copy of The Crystal Silence League: Personal Codes is provided with the order of any crystal ball. I decided that I wanted a copy of Crystal Gazing as well and added that to my cart along with the crystal.
When my order arrived (very fast, I might add!) the crystal ball and a copy of Crystal Gazing was included, but Personal Codes was not. I called to ask why I only received one book and the woman I spoke with said that I have a choice between the two books (I didn't know this) and it was assumed the one I added to my cart was the one I wanted free so that's the only one that was shipped.
It might be good to make a note in the comments of the order that you wish to purchase the additional title if you want to receive both books.
I recently ordered a crystal sphere after looking at the CSL website and reading the LMCC forums where I learned the orders are fulfilled by LM. It was on the CSL website that I saw a free copy of The Crystal Silence League: Personal Codes is provided with the order of any crystal ball. I decided that I wanted a copy of Crystal Gazing as well and added that to my cart along with the crystal.
When my order arrived (very fast, I might add!) the crystal ball and a copy of Crystal Gazing was included, but Personal Codes was not. I called to ask why I only received one book and the woman I spoke with said that I have a choice between the two books (I didn't know this) and it was assumed the one I added to my cart was the one I wanted free so that's the only one that was shipped.
It might be good to make a note in the comments of the order that you wish to purchase the additional title if you want to receive both books.
- SagittariusLover128
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Re: Damaged / Missing / Wrong Items Questions and Answers
So I received my order yesterday for Lucky Mojo, but I have a question.. I ordered Blackberry leaves and that’s what was on my order papers, but the package contained Bearberry leaves.. are they the same or do I need to send them back?
Thank you St. Jude! Your help was much appreciated!
- Sister Jean
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Re: Damaged / Missing / Wrong Items Questions and Answers
Hello inquiringminds128,
I'm afraid they're not the same thing. The first thing you should do is call the shop, they may just be able to send them to you. The number is 707-887-1521.
Take care.
I'm afraid they're not the same thing. The first thing you should do is call the shop, they may just be able to send them to you. The number is 707-887-1521.
Take care.
Thank you saints and spirits!
Proud member of AIRR and Hoodoo Psychics!
readersandrootworkers.org
Proud member of AIRR and Hoodoo Psychics!
readersandrootworkers.org
- catherineyronwode
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Re: Damaged / Missing / Wrong Items Questions and Answers
inquiringminds128 --
Sister Jean is correct. Someone pulled the wrong item for your order, alas. Please contact the shop and we wil fix it for you. Thanks.
Sister Jean is correct. Someone pulled the wrong item for your order, alas. Please contact the shop and we wil fix it for you. Thanks.
catherine yronwode
teacher - author - LMCCo owner - HP and AIRR member - MISC pastor - forum admin
teacher - author - LMCCo owner - HP and AIRR member - MISC pastor - forum admin
- SagittariusLover128
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Re: Damaged / Missing / Wrong Items Questions and Answers
Thank you Sister Jean and catherineyronwode! i did contact them and got everything straightened out.
Thank you St. Jude! Your help was much appreciated!
- fire_and_ice
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Re: Damaged / Missing / Wrong Items Questions and Answers
Received my order a few days ago but 1 item was missing. I sent an email to order@luckymojo.com on Monday, Sept 10, 2018, but I have not received any reply yet. About how long does it usually take order@luckymojo.com to reply to emails regarding the re-sending of missing items? Should I send another email just in case order@luckymojo.com didn't actually receive the first email for some reason?
- JayDee
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Re: Damaged / Missing / Wrong Items Questions and Answers
fire_and_ice,
I would call the shop.
I would call the shop.
HRCC Graduate #2156, Forum Moderator, Reader and Root Worker.
- catherineyronwode
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Re: Damaged / Missing / Wrong Items Questions and Answers
Hi, fire_and_ice --
Sorry about the missing item from your package. The email order@luckymojo.com is usually checked once a day, at least five days a week. If Nikki, the person who checks it, is out sick, it may skip a day now and then. On the weekend, Nicole, the weekend day manager, may also check and reply to email. (Yes, Nikki and Nicole are two different people. We just got lucky !)
Email is never ignored, but if you need quicker service, just phone us at 707-887-1521 any day, 9:00 to 5:00 Pacific Time.
Sorry about the missing item from your package. The email order@luckymojo.com is usually checked once a day, at least five days a week. If Nikki, the person who checks it, is out sick, it may skip a day now and then. On the weekend, Nicole, the weekend day manager, may also check and reply to email. (Yes, Nikki and Nicole are two different people. We just got lucky !)
Email is never ignored, but if you need quicker service, just phone us at 707-887-1521 any day, 9:00 to 5:00 Pacific Time.
catherine yronwode
teacher - author - LMCCo owner - HP and AIRR member - MISC pastor - forum admin
teacher - author - LMCCo owner - HP and AIRR member - MISC pastor - forum admin
Re: Damaged / Missing / Wrong Items Questions and Answers
Hello fire_and_ice
My name is Nicole and I am the weekend day manager here at the shop. I did receive your email and your photos of what you received in your package today. Nikki, who checks the email 5 days per week, has been out sick for a couple of days.
We are so sorry for the mix up and will be sending you the missing oil that was left out of your package.
If you have any other questions about the ordering process feel free to contact me through the shop email or phone number or here.
My name is Nicole and I am the weekend day manager here at the shop. I did receive your email and your photos of what you received in your package today. Nikki, who checks the email 5 days per week, has been out sick for a couple of days.
We are so sorry for the mix up and will be sending you the missing oil that was left out of your package.
If you have any other questions about the ordering process feel free to contact me through the shop email or phone number or here.
Good Luck,
Nicole
HRCC Graduate #2056
LMCCo Staff
Redwood Witchery on Etsy
Nicole
HRCC Graduate #2056
LMCCo Staff
Redwood Witchery on Etsy
- fire_and_ice
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Re: Damaged / Missing / Wrong Items Questions and Answers
Thank you for the replies, catherineyronwode, Nicole, and JayDee.
Re: Damaged / Missing / Wrong Items Questions and Answers
Hello,
I ordered a Blues Boys Triple Strength mojo hand in the summer. I only just planned to make it today so I just opened the bag and took everything out - and it seems I'm missing a few items. I definitely don't have the Rabbit Foot charm, and it seems I only have one root (I believe it's the Lucky Hand one and I'm missing the John the Conqueror one), and I'm not sure I have the Lodestone! What do I do?
I ordered a Blues Boys Triple Strength mojo hand in the summer. I only just planned to make it today so I just opened the bag and took everything out - and it seems I'm missing a few items. I definitely don't have the Rabbit Foot charm, and it seems I only have one root (I believe it's the Lucky Hand one and I'm missing the John the Conqueror one), and I'm not sure I have the Lodestone! What do I do?
- JayDee
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Re: Damaged / Missing / Wrong Items Questions and Answers
aniviel ,
You would want to call the shop and talk to them about the item and your questions about the missing items. They are at the shop Mon-Sun.
You would want to call the shop and talk to them about the item and your questions about the missing items. They are at the shop Mon-Sun.
HRCC Graduate #2156, Forum Moderator, Reader and Root Worker.
Re: Damaged / Missing / Wrong Items Questions and Answers
Thank you. I called them last night (well, night here) and sent pictures. I hope they can do something. Annoying that I had just been charged for delivery on the order I placed the other week so it's too late to add the items in that one I would think! 
- catherineyronwode
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Re: Damaged / Missing / Wrong Items Questions and Answers
Hello, Anivel.
I am sorry about the missing item in your order. Leslie got your email yesterday, but you had ordered that mojo four months ago, so she wanted me to decide what to do.
You have been a good customer in the past, so i have seen to it that Leslie will send you anything that was missing, but please also be aware that this is not our standard procedure, as it is the customer's responsibility to check all received packages and products for order accuracy and intact status within two weeks of receipt..
To repeat: For guaranteed replacement or refund of damaged or missing Lucky Mojo products, we require that reports of missing, damaged, or broken items or goods be made to us by phone or email at our shop (not at this customer service forum) within 14 days of receipt, which we can track via our shipping services. After that 14-day period expires, we may replace items, but we are not obligated to do so.
Please see
http://www.luckymojo.com/mojocatreturns.html#damages
and
http://www.luckymojo.com/mojocatreturns.html#missing
Thank you.
I am sorry about the missing item in your order. Leslie got your email yesterday, but you had ordered that mojo four months ago, so she wanted me to decide what to do.
You have been a good customer in the past, so i have seen to it that Leslie will send you anything that was missing, but please also be aware that this is not our standard procedure, as it is the customer's responsibility to check all received packages and products for order accuracy and intact status within two weeks of receipt..
To repeat: For guaranteed replacement or refund of damaged or missing Lucky Mojo products, we require that reports of missing, damaged, or broken items or goods be made to us by phone or email at our shop (not at this customer service forum) within 14 days of receipt, which we can track via our shipping services. After that 14-day period expires, we may replace items, but we are not obligated to do so.
Please see
http://www.luckymojo.com/mojocatreturns.html#damages
and
http://www.luckymojo.com/mojocatreturns.html#missing
Thank you.
catherine yronwode
teacher - author - LMCCo owner - HP and AIRR member - MISC pastor - forum admin
teacher - author - LMCCo owner - HP and AIRR member - MISC pastor - forum admin
Re: Damaged / Missing / Wrong Items Questions and Answers
I received my triple strength Nation Sack last week and didn’t look in it because I wanted to wait until the New Moon because I wasn’t expecting to have a period before then. Well, I started having mild cramps Tuesday and decided to look in my Nation Sack to make sure I knew which roots were which so I would be ready to go if I got my period. The High John the Conqueror Root and the Queen Elizabeth Root we’re not in my Nation Sack. I called the LM shop and emailed them pictures of the contents and the lady was super nice and said that she would get them in the mail to me that day. Well, I got my period today and don’t have the roots. I will do my best to freeze my menstrual blood to use when the roots get here. I will also add my sexual fluids to that for dressing everything. Can I start when the roots arrive or do I need to wait until the New Moon?- Miss Athena
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Re: Damaged / Missing / Wrong Items Questions and Answers
Hi Birdie,
I'm so sorry that happened.
I would start the work as the instructions indicate, so if a New Moon is advised then I would wait until then. You could always burn candles in the meantime, or have them burned for you at MISC.
http://www.missionaryindependent.org/ca ... vices.html
Good luck.
I'm so sorry that happened.
I would start the work as the instructions indicate, so if a New Moon is advised then I would wait until then. You could always burn candles in the meantime, or have them burned for you at MISC.
http://www.missionaryindependent.org/ca ... vices.html
Good luck.
HRCC Graduate #1909 - Member of AIRR and Hoodoo Psychics - Forum Administrator
- DragonsLoveTacos
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Re: Damaged / Missing / Wrong Items Questions and Answers
Hello LM Family!
I received my order today, however I'm missing two 13 herb baths from my order. It looks like they confused the small 13 herb one day bath with the big package because I received two 13 herb single baths instead.
I also ordered two Reversing Incense Powders and two Reversing Sachet Powders but I received four Reversing Sachet Powders. Can I use the Reversing Sachet Powder as incense? Everything is great!
Thank you!
I received my order today, however I'm missing two 13 herb baths from my order. It looks like they confused the small 13 herb one day bath with the big package because I received two 13 herb single baths instead.
I also ordered two Reversing Incense Powders and two Reversing Sachet Powders but I received four Reversing Sachet Powders. Can I use the Reversing Sachet Powder as incense? Everything is great!
Thank you!
- catherineyronwode
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Re: Damaged / Missing / Wrong Items Questions and Answers
DragonsLoveTacos --
Please email or telephone the shop during business hours to report missing, damaged, or incorrect items.
They will help you and make the order right.
Please email or telephone the shop during business hours to report missing, damaged, or incorrect items.
They will help you and make the order right.
catherine yronwode
teacher - author - LMCCo owner - HP and AIRR member - MISC pastor - forum admin
teacher - author - LMCCo owner - HP and AIRR member - MISC pastor - forum admin
Re: Damaged / Missing / Wrong Items Questions and Answers
Thank you Miss Athena. I will wait for the New Moon. The spell will get done when it’s the right time. I’m not upset with Lucky Mojo at all. They have been so helpful. I will be placing another order very soon 🥰
Re: Damaged / Missing / Wrong Items Questions and Answers
I received the missing items from my Nation Sack today. They got here a lot faster than I anticipated! Thank you LM, y’all are wonderful!
- catherineyronwode
- Site Admin
- Posts: 29506
- Joined: Tue Dec 16, 2008 6:09 pm
- Location: Forestville, California
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Re: Damaged / Missing / Wrong Items Questions and Answers
I'm glad you got the items, and i apologize again for what went wrong. Thanks for your kindly attitude.
catherine yronwode
teacher - author - LMCCo owner - HP and AIRR member - MISC pastor - forum admin
teacher - author - LMCCo owner - HP and AIRR member - MISC pastor - forum admin
Re: Damaged / Missing / Wrong Items Questions and Answers
It's no problem. It happens. I know that you have a very large volume of orders to prepare. I own a retail business and I completely understand. I placed another order yesterday so I can't wait to get my goodies! I will only purchase from LM from now on. The quality is outstanding. Thank you for sharing your gifts with us!
Re: Damaged / Missing / Wrong Items Questions and Answers
Hey family,
I had a question about the cds. I love the cd with the songs on it but I cant get the other one with the petitions to play for me. Does anyone have any suggestions.
I had a question about the cds. I love the cd with the songs on it but I cant get the other one with the petitions to play for me. Does anyone have any suggestions.
- catherineyronwode
- Site Admin
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- Joined: Tue Dec 16, 2008 6:09 pm
- Location: Forestville, California
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Re: Damaged / Missing / Wrong Items Questions and Answers
Iyami22
The disc with the petitions is a disc of graphics. It does not "play," if by "play" you mean to create audio or visual streaming. You should simply LOOK at it, and you can also PRINT the images.
The disc with the petitions is a disc of graphics. It does not "play," if by "play" you mean to create audio or visual streaming. You should simply LOOK at it, and you can also PRINT the images.
catherine yronwode
teacher - author - LMCCo owner - HP and AIRR member - MISC pastor - forum admin
teacher - author - LMCCo owner - HP and AIRR member - MISC pastor - forum admin
Re: Damaged / Missing / Wrong Items Questions and Answers
Oh so I need a computer. Okay thank you Mrs.Catherine
- catherineyronwode
- Site Admin
- Posts: 29506
- Joined: Tue Dec 16, 2008 6:09 pm
- Location: Forestville, California
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Re: Damaged / Missing / Wrong Items Questions and Answers
Iyami22 --
Yep, it is a disc filled with beautiful candle labels, petition papers, and seals of Solomon and Moses for printing out. Perhaps a friend with a computer and a printer can get you set up to check it out and print the items that are of use to you.
Yep, it is a disc filled with beautiful candle labels, petition papers, and seals of Solomon and Moses for printing out. Perhaps a friend with a computer and a printer can get you set up to check it out and print the items that are of use to you.
catherine yronwode
teacher - author - LMCCo owner - HP and AIRR member - MISC pastor - forum admin
teacher - author - LMCCo owner - HP and AIRR member - MISC pastor - forum admin
- RisenRaven
- Registered User
- Posts: 398
- Joined: Wed Apr 22, 2020 11:21 pm
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Re: Damaged / Missing / Wrong Items Questions and Answers
Hi Miss Cat & friends at the shop,
Order 122525 I am missing item AMU-USA-PTPR. Is it safe to assume that’s what I was refunded for? If you have any hope of it coming back in stock soon, I have 2 outstanding orders and I’d be happy for you to charge my card on file and add it to one of those.
Last time I tried calling the shop it was during business hours (I did account for PDT) and I got a recording saying to email the order address, but I’ve emailed order@luckymojo.com twice and never gotten a reply. (Yep, checked my spam folder.) If I stay on the line long enough will it ring through to the shop or let me leave a message?
Edited to update: I got one of those two outstanding orders but I still have one left.
Order 122525 I am missing item AMU-USA-PTPR. Is it safe to assume that’s what I was refunded for? If you have any hope of it coming back in stock soon, I have 2 outstanding orders and I’d be happy for you to charge my card on file and add it to one of those.
Last time I tried calling the shop it was during business hours (I did account for PDT) and I got a recording saying to email the order address, but I’ve emailed order@luckymojo.com twice and never gotten a reply. (Yep, checked my spam folder.) If I stay on the line long enough will it ring through to the shop or let me leave a message?
Edited to update: I got one of those two outstanding orders but I still have one left.
Risen as in the phoenix.
If I must face the raven, let me be brave.
If I must face the raven, let me be brave.
Re: Damaged / Missing / Wrong Items Questions and Answers
Yes, the refund was for the amulet. We, unfortunately, have no current ETA on this item.
I have gone through our emails and did not see any from you. Then, I found that your email is blocked. Below is a copy of the detail. This is a message we received after an attempt to send you your order conformation email. You may want to see what is going on with the server on your end.
Final-Recipient: RFC822; [email address]
Action: failed
Status: 5.5.0
Diagnostic-Code: SMTP; 550 5.7.0 Blocked - see [url]
ip=54.241.30.175
Last-Attempt-Date: Sat, 11 Jul 2020 03:28:16 GMT
I have gone through our emails and did not see any from you. Then, I found that your email is blocked. Below is a copy of the detail. This is a message we received after an attempt to send you your order conformation email. You may want to see what is going on with the server on your end.
Final-Recipient: RFC822; [email address]
Action: failed
Status: 5.5.0
Diagnostic-Code: SMTP; 550 5.7.0 Blocked - see [url]
ip=54.241.30.175
Last-Attempt-Date: Sat, 11 Jul 2020 03:28:16 GMT
HRCC Graduate #1700
- RisenRaven
- Registered User
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Re: Damaged / Missing / Wrong Items Questions and Answers
Huh, I have no idea what could be wrong. Perhaps next time I log in I’ll just change my email in the system. I have a gmail address as well. I just prefer to use that iCloud one for my shopping accounts.
Risen as in the phoenix.
If I must face the raven, let me be brave.
If I must face the raven, let me be brave.


