Checking Order Status / Checking Email Functionality

Unread post by **JayDee** » Fri Apr 02, 2021 6:12 pm

Slither ,

I am not sure what you are asking? If it has a tracking number you can plug it into a computer and track it via the service its shipped like USPS website. If it does not have a tracking? Then you would have to call the shop, determine when it is shipped and plan accordingly. I hope I answered your question the best I can from what I think you were asking.

JayDee

Slither · Unread post by **Slither** » Sat Apr 03, 2021 9:56 am

I made an order,i recieved e-mail with receipt order number and that's all,nothing more info still.When the package will be sent,will i recieve any tracking number or not?

Unread post by **JayDee** » Sat Apr 03, 2021 11:00 am

Slither,

No you would call the shop to determine when it is shipped.

Slither · Unread post by **Slither** » Mon Apr 12, 2021 2:26 am

Alright,but how i will know where the package is and which transfer company? They don't respond via e-mail?

Mr Christopher · Unread post by **Mr Christopher** » Sun Apr 18, 2021 1:45 pm

Order status

Hello, I have placed an order 3/14, on 3/16 you billed me I don't have it yet. I have called the shop daily get a voice that says we don't call back, I have emailed to get no reply. It's been over a month.. I don't even know if my order was shipped. Any help would be appricated.

Unread post by **catherineyronwode** » Sun Apr 18, 2021 4:23 pm

That is very odd. The shop is open every day from 9:00 AM to 5:00 PM. You should not be getting the answering machine during those hours. I will see that the message gets to the order desk. I have no idea what may have gone wrong!

Mr Christopher · Unread post by **Mr Christopher** » Mon Apr 19, 2021 8:49 am

Hi Miss Cat,

I called the shop again today got someone who confirmed shipped.

Thanks

Slither · Unread post by **Slither** » Fri May 21, 2021 6:35 am

Same here,my first ordered is on way and shipped,slow delivery,my second is still in progress after one month of payed and purchaced the products.We understand that the store is small,but at least should have a proper basic info for the orders,we cannot please or call every time the store,you may know that some people from other countries maybe dont even know to speak the language to get info.

I'm waiting e-mail for my order,i hope someone to respond.I see a lot of members to complaining for the after sale support service.

GoldenRule · Unread post by **GoldenRule** » Sun May 23, 2021 4:31 pm

Slither, I have a suggestion for future orders: request the words "Split Ship" in the comments box at the bottom of your order page. Split Ship means splitting the shipment.

This info goes for all customers and orders-- whether or not your order was small or large in the number of products, they don't ship it out until the entire order is filled. If you order things the shop has in stock, it will be filled and go right into the shipping department, then sent to you. If not, they gather the items they do have in stock, and then they put the box to the side until the remaining items are ready.

Why are they not all ready right away? Because some items may need to be made, like for instance, specially blended oils that take extra time, or a spell kit may need - say, Magnet Sachet Powders - and someone will have to make it, or maybe you ordered a Court Case candle, but the shop is out of brown glass-encased candles, and is waiting for them to arrive by truck ... These are just some examples of why some orders take longer than others to ship. The most common reason for holding an order is that many small items need to be made by hand. Lucky Mojo is not a factory or a supermarket, after all.

So, when you request "Split Ship", that means that you will receive the order in two parts. The items the shop already has made or has in stock can be sent out as soon as it's filled. You will pay additional shipping for the second box, but you will receive some of the order much sooner.

Lucky Mojo is very good about adjusting orders that haven't been sent out yet, so if you're an international customer, please have your order number ready and email the shop at order@luckymojo.com to find out if you can Split Ship the order.

The phone is answered seven days a week 9am-5pm PST, so perhaps you've been getting the voicemail because of the time of day you've been calling. So email may be your best option.

Slither · Unread post by **Slither** » Tue May 25, 2021 9:33 am

I sent e-mail for split ship, dunno if it's too late now.

Unread post by **catherineyronwode** » Tue May 25, 2021 10:02 am

Email at the shop is not opened every day -- just 5 days a week -- so a phone call is always best.

Thanks, Folden Rule, for bringing up the topic of split-shipping once again. It seems like a "secret" that steady customers all know about, but new customers have to be told about. We are working at top capacity right now, and catching up on the logjam of orders waiting for products to be made.

Slither · Unread post by **Slither** » Tue May 25, 2021 10:38 am

I have patient to wait but...i lost some "cases" wanted to use these orders and when i will take them in my hands may it's late.

GoldenRule · Unread post by **GoldenRule** » Sat May 29, 2021 6:38 am

Miss cat,
I figured there had to be a major backup in the lab; I placed an order two weeks ago so I’m considering requesting the Split Ship option myself.

Slither · Unread post by **Slither** » Thu Jun 03, 2021 8:56 am

My order shipped,5 april,still stuck in in transit to destination.Shipping is with simple post or courier? I think is a bit slow.

Unread post by **JayDee** » Thu Jun 03, 2021 3:26 pm

Slither ,

Shipping can be effected by many things, including the shipping method, the location, the delivery method. If you are out of the USA it can be even longer with customs and Covid restrictions. I waited 3 mo for sun screen from Australia, it was stuck in customs.

JayDee

GoldenRule · Unread post by **GoldenRule** » Thu Jun 03, 2021 9:06 pm

Slither,

I can’t imagine what is happening here. I’m glad that they shipped it out so long ago, which means it’s not in LM’s hands anymore. They can’t help you with an order after it’s been shipped. You can input the tracking number which they provided you in the email they sent you about the shipping. Track the order at :https://tools.usps.com/go/TrackConfirmAction_input

The shop must be very backed up; i placed my order 3 weeks ago. Actually after I suggested that you request a Split Ship, I thought I ought to do that too, so I emailed them a few days ago requesting that for my order too.

Slither · Unread post by **Slither** » Sun Jun 13, 2021 2:45 am

My orders just arrived,delivery was with simple post,i hope they put couriers choices so delivery be faster sometime.

Now should read and start the work for the results to come as soon as possible,with your directions and your advices of course,this is my first time i will try hoodoo spells(for good purposes of course).

Unread post by **Miss Athena** » Sun Jun 13, 2021 8:14 am

Hello Slither,

Glad that your order arrived safely. Good luck with your work.

Slither · Unread post by **Slither** » Fri Aug 20, 2021 2:18 pm

My last order arrived in the topical post but they didn't noticed me,so after 20 days they sent it back and then i got notification.What should do now? Should wait to take it back and resend it?

Unread post by **catherineyronwode** » Fri Aug 20, 2021 5:04 pm

Slither -- We cannot help you decide.

We cannot be responsible for postal errors, but if you choose to make a claim against your post office, we can supply a record of our original shipping date and the delivery date.

If we receive the merchandise back and it is still in sellable condition, we can refund, minus a 15% restocking fee.

We can resend the package if it is returned to us and if you pay a second shipping charge. Unfortunately for you, the failure to pick up or receive a package is always considered a fault of the receiver -- unless the local post office is found to have been in error. It is not the shipper's fault.

You can email the shop at hoodoo@luckymojo.com and tell the office staff what happened and ask them to alert Eileen in the shipping department -- she works Monday through Friday. She will keep an eye out for the returned package and contact you. Give your real name, of course, because they won't know you as Slither and i don't know your real name.

Hoping for a good outcome.

Slither · Unread post by **Slither** » Sat Aug 21, 2021 12:48 pm

Thanks for the direction,i have already sent email to order@luckymojo.com,will contact too to the mail you said.Isnt your fall of course,but i waited my baths of uncrossing and healing,so important for me to do cleanse of my body.

Slither · Unread post by **Slither** » Sat Aug 21, 2021 12:48 pm

Thanks for the direction,i have already sent email to order@luckymojo.com,will contact too to the mail you said.Isnt your fall of course,but i waited my baths of uncrossing and healing,so important for me to do cleanse of my body.

mr4444 · Unread post by **mr4444** » Thu Sep 02, 2021 1:04 pm

Hi,
Can I get an update on my order please? I place this order over a month ago and have not received it or any updates?
Can I please get a status update on where my order is please? My order number is #129506
Thank you,
MR

Unread post by **catherineyronwode** » Thu Sep 02, 2021 1:52 pm

Hello, mr4444 --

This forum does not function as a customer-service help desk because when i am online, i am not in the shop. However, i can offer you two great ways to check on your order:

* You can telephone the shop at 707-887-1521 any day between 9:00 AM and 5:00 PM Pacific Time and ask to speak to the order desk or shipping department.

* You can email the shop at order@luckymojo.com. Email is opened 5 days a week, by the order department.

Our staff members can look everything up for you.

Here is the information you need:

1) If your card has not been charged, your order has not yet been downloaded to our system and filled. There are two possible reasons for this:
... (A) We download orders 5 days a week, but people place orders online 7 days a week, so we sometimes get behind when we are short-staffed; you patience is appreciated.
... (B) We downloaded and filled your order, and the card you gave us declined. We sent you an email telling you that we cancelled the order. You can order again.

2) If the order has been charged, your package is in our shipping department. We only ship 5 days per week, so your package may remain "in shipping" for several days. You can phone the shop and ask for your package to be made a "squeak" or "squeaky wheel" -- and it will go to the head of the shipping line.

3) If your package has shipped, the order department or shipping department can give you the package's tracking number, and they can track the progress of the package for you, using the USPO or UPS tracking sites, and tell you where the package is.

4) If your package was shipped and has been marked "delivered" by the carrier, and you do not have it, you will have to look out for package thieves on your own, as our responsibility ends once the carrier marks the package "delivered."

5) If the package remains lost in transit, that is, if it has stalled out or fallen off the tracking system somewhere short of "delivered," we advise you to contact our shipping department within 30 days of the date the package shipped (not the order date, but the shipping date). Your package is insured and we will replace it.

6) If anything in the package arrives damaged, contact the shop at once with a cell phone photo of the damage, plus a photo of the shipping invoice or bill of lading, with the checked-off items on it, and we will send you replacement goods.

7) If any item in the order is missing, contact the shop at once with a cell phone photo of the total contents you did receive, plus a photo of the shipping invoice or bill of lading, with the checked-off items on it, and we will send you replacement goods.

Thanks for trusting us with your order.

falz · Unread post by **falz** » Mon Sep 27, 2021 4:58 pm

I hate to post here about this, but I'm not sure what I should do...

I placed an order on August 14th and it still hasn't shown up. I've emailed the help desk a couple times, I did receive a message on 9/7 that my order was in the shipping department. Since then, I asked for a tracking number or some update but haven't received a reply.

I've tried to be as polite as possible - I hope I haven't done something wrong. I am a relatively new customer and I fully accept that it's possible that orders just take a long time and maybe I'm out of line to continue asking about it. My only thing is that I've ordered a few spiritual supplies that I needed for certain dates and jobs I had planned, and if they take a long time to arrive I have to refill my supplies elsewhere. I really would love to give all of my business to Lucky Mojo, and if orders need to be made a few months in advance I'd just like to know so that I can plan accordingly. Sorry again if this is out of line or in the wrong forum, and thank you again for your time, efforts, and everything that you do for the community.

Unread post by **catherineyronwode** » Mon Sep 27, 2021 11:37 pm

Hi, falz,

Please call the shop at 707-887-1521. Without your real name and customer ID number (which i don't think you should post here), i can't look up your order.

I will forward your message to the order desk as well.

Thanks for your patience.

Unread post by **catherineyronwode** » Tue Sep 28, 2021 12:08 pm

Hi again, falz --

I just checked with Eileen and she is packing your order now. She was interrupted by having to deal with a family emergency, and was out of the shop for a few days. She says your order will ship via UPS as it is quite weighty.

I hope this helps.

falz · Unread post by **falz** » Wed Sep 29, 2021 7:18 pm

Thank you so much miss cat, I hadn't had a chance to call the shop yet. Sorry to hear about Eileen's family issues, hopefully everything goes well for her and her family! My order arrived just now, I haven't opened the box yet but I'm sure everything is in order. Thanks again for checking, I really appreciate you all

Unread post by **catherineyronwode** » Wed Sep 29, 2021 8:20 pm

Hi, falz.

I'm glad you got the package. I will convey your good wishes to Eileen.

Unread post by **catherineyronwode** » Mon Sep 19, 2022 3:04 pm

With the passing of Copper Kitty, Miss Bootsie has risen to the supreme rank of Lucky Mojo Shipping Department Cat. Welcome to your new position, Puss-In-Boots! (Photo by Eileen Edler.)

Come on by and pick up your freshly-made spiritual oils, incense, perfumes, floor washes, candles, religious goods, amulets, and sachet powders, plus the widest selection of magical herbs and roots under one roof.

Our catalogue is online at luckymojo.com/catalogue — and we sell by mail order, too, both retail and wholesale. (Photo by nagasiva yronwode.)

#luckymojocurioco #spiritualsupplies #hoodoocandles #conjureoils #spellkits #hoodooherbs #magicbooks #rootsandherbs #instagramcats #catsinboxes

Follow us on Instagram @catherineyronwode @luckymojocurioco

DellaRett · Unread post by **DellaRett** » Wed Sep 28, 2022 2:04 am

What's the status?

Mr Christopher · Unread post by **Mr Christopher** » Wed Sep 28, 2022 5:08 am

Hi DellaRett

Not sure what you're inquiring about

If you want to check on an order and it has been more than 4 weeks since they processed the payment you can call the shop at 707-887-1521 between 9 am -5 pst. If you are international you can email order@luckymojo.com.

If it has been more than 2 weeks and they have not collected payment, please contact the store.

Best of Luck,
Mr. Christopher

DellaRett · Unread post by **DellaRett** » Fri Sep 30, 2022 3:26 pm

Thanks, Mr Chistopher. I thought this connected to the shop directly. I got my order now. Everything is good.

Slither · Unread post by **Slither** » Wed Dec 14, 2022 3:05 am

Guys,you have to put tracking number for the orders,we cannot just wait so long for our packages and not could not track to see where the delivery package is,then you have also to upgrade the ways of paying,paypal is the most safe paying method worldwide.Think about some things about the customers,it will be huge upgrade for the services you provide.

Unread post by **JayDee** » Wed Dec 14, 2022 5:17 am

Slither,

In addition Slither, you also have to factor in that you are an international order. These orders take longer due to shipment and the processing as they move through different countries.

JayDee

Mr Christopher · Unread post by **Mr Christopher** » Wed Dec 14, 2022 5:50 am

Hi Slither,

Since Lucky Mojo Curio Co sells Tobacco, for spiritual purposes only, some payment processors like Paypal will not work with them. All orders are either handmade or handpicked by a very small team in a very small shop. Domestic orders take about 2 weeks depending on size and complexity. They do not provide tracking. International orders could take 6-8 weeks due to customs.

Best of luck,
Mr. Christopher

momoaji · Unread post by **momoaji** » Sun Oct 15, 2023 6:35 pm

I just purchased a spell kit 3 days ago and is wondering how long does it usually take the order to ship and arrive? I live in California as well so I’m expecting it to be faster.

Unread post by **catherineyronwode** » Sun Oct 15, 2023 7:31 pm

Hello, momoaji --

We hand-make all supplies and assemble our spell kits right here in our shop -- there is no factory -- but we usually ship smaller orders within a week. Large wholesale orders can take up to two weeks if there are hundreds of products to be made.

However, on October 3rd, 2023, half of our staff came down with COVID and that included the managers in charge of order entry, the lab (where products are made), office scheduling and purchasing, and the shipping department. Only the younger part-time employees escaped the sickness -- and they were not trained in order entry.

We closed the shop to all walk-in customers. My husband and i, being older, decided to stay away from the shop entirely until folks recovered, and luckily we did not get COVID. While we were at home, nagasiva downloaded some orders, and eventually Colleen, still sick at home, logged in and downloaded some orders from home.

Today, Sunday, October 15th, was the first day that we had one of the senior staff members back on the job. We are essentially 14 days behind on orders. we will be working very hard in the next two weeks to catch up.

We ask for your patience during this time.

momoaji · Unread post by **momoaji** » Mon Oct 16, 2023 7:02 am

I see! Thank you so much for the reply!

I will be patient and was just wondering if there’s an estimate time on the order even if it’s gonna take a while?

Unread post by **catherineyronwode** » Mon Oct 16, 2023 9:50 am

momoaji --

Here is today's update: Nikki, who is in charge of vendor purchases and scheduling us back on the job. She is downloading candle orders for the church. Eileen is still out, as are Colleen and Heidi. Bailey is in at work and is pulling orders that Colleen wrote up remotely from home, but there is no one yet to pack and ship them until Eileen comes back.

You call call the shop at 707-887-1521, tell Nikki your name, and she will look up your order and give you a better estimate than i can from here.

momoaji · Unread post by **momoaji** » Thu Nov 09, 2023 9:39 pm

Still haven't received my order, it's been 3 weeks

Unread post by **catherineyronwode** » Fri Nov 10, 2023 11:27 pm

momoaji ==

Please call the shop at 707-887-1521, tell Nikki or Colleen (or Eileen, or Max, or Heidi, or Bai) your name, and whoever it is will look up your order. Your user name here is not the name you ordered under. The shop will get your actual name and provide you with your tracking number and see where your package is. We can only work it out if we can look up your order. Thanks for understanding.

eireguitar · Unread post by **eireguitar** » Mon Oct 14, 2024 8:04 am

Placed an order with the candle ministry for a run of three healing miracle candles on 9/6/24. Any idea when I might expect the report?

Unread post by **catherineyronwode** » Sat Oct 19, 2024 12:01 pm

A run of three candles will take at least 22 days -- 1-2 days for us to download and fix up the order (depending on f it's a weekday or a weekend), 3 weeks to light them and 7-10 days for each one to burn. so ... 22 - 32 days. Sometimes the readers group all three together to read them as a series, and you will get all three at once.

Unread post by **MsChrysilla** » Mon Dec 30, 2024 9:37 pm

Hi, I placed an order with the Ministry for a Blockbuster candle of December 1, 2024 and haven't received an email report yet. It's not in my spam folder either.

However, the last time I ordered, there was a problem with my email account, and it took several tries for the Ministry to email me my report before I finally received it. I think it's a problem on Gmail's side of things. I only found out I was supposed to have a report when I booked a reading with Cat a couple weeks after I ordered the other candle.

I've tried to reply to previous emails I've received from candle@missionaryindependent.org but I'm not sure if they're getting through due to the Gmail problem. Is there a different email address I can use to contact the Ministry to ask about this?

Unread post by **catherineyronwode** » Tue Dec 31, 2024 10:18 pm

The MISC Candle Ministry and the LMCCo shop have different email addresses and different phone numbers.

Here are the email addresses
MISC: candle@missionaryindependent.org
LMCCo: order@luckymojo.com

Here are the phone numbers (these are voice phone numbers, not for text messages)
MISC: 707-887-7808
LMCCo: 707-887-1521

Note that both MISC and the LMCCo will be closed on New Year's Day.

If you can't get through by email, try telephoning during business hours. We are open 9:00 AM - 5:00 PM