Online Catalogue and Shopping Cart Questions and Answers

Unread post by **Devi Spring** » Sun Dec 20, 2009 5:06 am

PayPal has been getting REALLY harsh lately - holding payments for like 30 days and such with some vendors that are newer. Plus back when it was newer I think I remember Cat saying they tried it and it was a big disaster. So I seriously doubt LM will be allowing PayPal payments anytime soon. You'll just have to suck it up and put it straight on your credit card. It LM - it's worth it!

bellaisa · Unread post by **bellaisa** » Mon Jan 25, 2010 1:33 pm

OHHH YES, I also would like to order from Germany!
PLEASE offer PayPal....if you are able to!!!!!

Unread post by **Tabbylove17** » Thu Jan 28, 2010 9:27 pm

They use to a long time ago I believe the notice is still someplace on the forum telling people why they don't have it anymore. If you have time give it a look over.

Unread post by **jwmcclin** » Thu Jan 28, 2010 9:33 pm

Here is the link
payment-of-lm-orders-via-paypal--t702.html#p3349

pink_sockies · Unread post by **pink_sockies** » Wed Feb 10, 2010 12:27 am

I'm slowly making my way,but I'm having account troubles,for one,I can't get my payment page to work,it's all blank..it'd be nice to be able to buy the things I've been trying to >.<

Basically...Can anyone help me figure out how to use this site?As everything seems to be running around in a circle,had to make this account twice,which though a bit annoying,isn't really a big deal to me...but I'd like to know what I seem to be doing wrong when it comes to trying to get my payment page to work>.<tells me to pick a way to pay...then a blank square...followed by a line saying how I can change how I pay..great and dandy if it'd ever even become unblank and gimme something to click:P

-Thanks in advance

Unread post by **catherineyronwode** » Wed Feb 10, 2010 1:17 am

This sounds like you are having a browser issue with our shopping cart system. Dozens of people use the Lucky Mojo shopping cart to place orders every day, so we know it is working. If you have an outdated browser, it may not work for you. You can telephone the shop to place an order by credit card or mail the order in with a money order.

MysticRootworker · Unread post by **MysticRootworker** » Wed Feb 10, 2010 5:15 am

I placed my order by phone and the lady that took my order was super nice and it went very smoothly. Now I am just excitedly awaiting my first order! After reading all the product reviews I can't wait to get started using them..

Unread post by **jwmcclin** » Wed Feb 10, 2010 6:51 am

You will love your products when you get them and appreciate the personal time and energies involved.

YouTube · Unread post by **Miss Bri** » Thu Mar 11, 2010 8:14 pm

HD, I do not work for Lucky Mojo but I know for a fact that they have customers who have NO internet access and have placed orders there for a long time. I'd say to call them back and tell them your situation and make sure to mention if you are a student (present or former) of cat's.
good luck,
Bri

Unread post by **catherineyronwode** » Thu Mar 11, 2010 8:16 pm

We certainly do take retail orders by snail-mail, by phone, by email, and through the internet shopping cart at our web site.

We do not take wholesale orders by phone as they are too long and complicated, and work better by shopping cart.

Unread post by **Turnsteel** » Thu Mar 11, 2010 8:23 pm

Yeah, I think maybe you guys might have just been over run with orders that day,lol. I've since called in orders many times and gotten the same helpful and kind service I've come to know from LuckyMojo

scotty10 · Unread post by **scotty10** » Mon Apr 05, 2010 5:45 pm

Do you take pay pal payments?

Unread post by **catherineyronwode** » Mon Apr 05, 2010 6:00 pm

We accept Visa, American Express, Mastercard, US Postal Service Money Orders, Bank Cashier's Checks, Personal Checks, Store Money Orders, and U.S. Cash Money.

Personal checks are held 3 weeks to make sure they clear. Others are treated as cash.

No Paypal. No Western Union. No Discover.

U.S. Funds Only.

Thanks!

kmew1315 · Unread post by **kmew1315** » Mon Apr 05, 2010 8:11 pm

A suggestion to people... go to a nearby discount store and buy a prepaid Visa. If you don't have a credit card or can't get one for whatever reason, problem solved. If you're worried about your credit card info being stolen (not by LM, of course, but by hackers - I'm sure LM takes every precaution they can, but if banks can get hacked into for credit card info, I'm sure LM can too), problem solved. You will have to pay a fee for the card, but if it's your only option, it's worth it.

Nblackqueen · Unread post by **Nblackqueen** » Thu Apr 15, 2010 1:44 pm

I came to read this post hoping I will find something suitable for me but alas..I am stuck then.All payments options don' t fit me. Can you not try IDEAL also? I am in Netherlands

Nblackqueen · Unread post by **Nblackqueen** » Thu Apr 15, 2010 2:07 pm

I tried to order something today and at the checkout I was asked to register to able to order. Do I have to be a registered member to be able to order or that only applies to certain staff only?

Unread post by **Turnsteel** » Thu Apr 15, 2010 3:46 pm

As far as I know if you order over the internet you do need to register an account. However it isn't hard to do and you only have to do it once.

Unread post by **catherineyronwode** » Thu Apr 15, 2010 8:50 pm

Registration means that we retain a copy of your name and address, so the next time you order, you don't have to fill everything out again. Most shopping cart sites work this way.

Unread post by **catherineyronwode** » Thu Apr 15, 2010 9:08 pm

You can send US Cash Money from the Netherlands. We often receive payments in this form, without problems.

To reiterate:

We accept Visa, American Express, Mastercard, US Postal Service Money Orders, Bank Cashier's Checks, Personal Checks, Store Money Orders, and U.S. Cash Money.

Personal checks are held 3 weeks to make sure they clear. Others are treated as cash.

No Paypal. No Western Union. No Discover.

U.S. Funds Only.

Thanks!

hmv5460 · Unread post by **hmv5460** » Wed Apr 21, 2010 2:35 pm

When i try to access the inventory list on the lucky mojo curio shop catalogue, i can never see it, the tab is always saying it has been recovered. it says the website continues to have a problem and im unable to search for specific items in the catalogue!

Any ideas what to do? Is there a mail cataloque that can be sent out?

thanks.................

Unread post by **catherineyronwode** » Wed Apr 21, 2010 8:23 pm

The problem is either with your browser or with your computer.

The inventory page

http://luckymojo.com/inventory

is just fine. It may take a long time to load, depending on your connection speed, as it is the longest page at our site.

Your best best is to clear your browser cache. If that doesn't work, try using a different browser -- the inventory page loads with everything Lara and i have tested on it, including an ancient copy of Netscape 4.5.

Sorry, we do not produce a paper catalogue any longer. We have 3,500 items in inventory and update the online catalogue once a month.

RM___ · Unread post by **RM___** » Wed May 05, 2010 2:28 pm

I tried to write my address on the page
"Ship To - Select the ship to address below and click Edit to view or change your shipping information"
But I don’t see any indication of where to add my address details
I actually cant see any picture on this page, why?

RM/Noa

Unread post by **Devi Spring** » Wed May 05, 2010 2:46 pm

Hi RM / Noa-
This is not customer service for Lucky Mojo. You'll need to contact the shop directly.

justa · Unread post by **justa** » Thu May 06, 2010 3:40 am

Hello,

On ordering a series of three candles to be set by the MISC I saw that LM does not accept pictures for petition by email. However, I just saw a post from Miss Cat, sent in April of this year, that stated you can email a photograph to MISC. I am a little confused! Last candle set for me, I sent pictures through the post. This time is more urgent so I decided that I would forgo the wait for the photograph to arrive in Forestville from my home in England and have the firsr candle lit at once. Can we or can't we email pictures for our petitions?
Thank You x

freegirl · Unread post by **freegirl** » Thu May 06, 2010 5:15 am

They will do email photos for regular customers. Call the shop and make sure. LM does not accept email photos for MISC candle serviee clients, the photos have to go to MISC.

gbenson · Unread post by **gbenson** » Thu May 06, 2010 5:19 am

I remember reading the post about accepting email photographs, would be nice to know if there is an added amount that can be added to the total to cover the cost of the printing, I'd like to pay more because it saves money on the postage and the time it takes to arrive there.

Unread post by **cabriellenil** » Thu May 06, 2010 6:51 am

Yes you can. You need to put 'photo and petition for order number xxxxx' in the subject of your email.

Unread post by **Joseph Magnuson** » Thu May 06, 2010 6:55 am

Cat has said a few times on the Hoodoo Rootwork Hour that they now (a while ago) can accept pictures as email attachments, and now that most people have access to the internet it helps get a good picture to MISC for candles to be loaded/set. However, the people at LM do not have time to print out MISC photos.Send the photos to MISC.

Good luck!

kmew1315 · Unread post by **kmew1315** » Fri May 07, 2010 1:15 am

If I recall correctly, she said that that it was OK to send photographs to MISC, with the logic being that the people who post on the forums are more likely to know how to send a photograph of the proper resolution and size.

Unread post by **catherineyronwode** » Mon May 10, 2010 7:18 pm

This would seem to be a problem with the type or version of the browser you are using. Try another browser. It's working for other folks -- we are receiving orders daily with addresses that differ in shipping and billing fields -- so it's probably your browser. Try calling the shop and speaking to Oran, Angela, or nagasiva, and having them walk you through the process.

snowwhite · Unread post by **snowwhite** » Fri Sep 17, 2010 9:57 am

is paypal accepted for payment for LM orders

Unread post by **catherineyronwode** » Fri Sep 17, 2010 10:27 am

No, i am sorry, but Paypal does not allow us to use their services because Lucky Mojo sells ritual tobacco and they ban businesses that sell tobacco in any form.

Unread post by **jwmcclin** » Fri Sep 17, 2010 10:27 am

Unread post by **jwmcclin** » Sun Sep 19, 2010 7:16 pm

snowwhite, you can call the shop and place an order if you are concerned about secured transaction over the internet.

Unread post by **catherineyronwode** » Sun Sep 19, 2010 9:07 pm

snowwhite, we accept US cash, money orders, and credit cards. You are in or near Pretoria, South Africa -- which happens to be the one African nation that we do ship to.

beautiful · Unread post by **beautiful** » Tue Nov 16, 2010 12:07 am

I just completed a purchase this evening and I forgot that I also needed some deer's tongue. Is it possible to add on that to my purchase? Who should I call and speak to about this if possible?

Unread post by **Miss Ida Lundin** » Tue Nov 16, 2010 12:45 am

Hello beautiful,
You should call the shop.
You can find the number here:
http://www.luckymojo.com/mojocatorder.html

//ida

waterlily · Unread post by **waterlily** » Tue Nov 16, 2010 10:25 am

You need to cancel the order asap and reorder, otherwise if you call the shop they will tell you that they cannot add on. Instead they will tell you that you need to place a different order for that one item, which will cost more money for shipping. There is no charge for cancelled order if you catch them soon enough. At least that has been my experience in the past. GL.

beautiful · Unread post by **beautiful** » Tue Nov 16, 2010 11:20 am

Thank you! I'll just let this one process. I need it asap lol. =D

beautiful · Unread post by **beautiful** » Tue Nov 16, 2010 11:46 am

If you have a PayPal account, you can get a free PayPal debit card. It takes about 2 weeks to receive in the mail. Then you can just use your PayPal Mastercard to purchase stuff here and the funds gets taken out from your PayPal. Easy.

Addi123 · Unread post by **Addi123** » Sat Nov 20, 2010 1:25 pm

I made an order and was sent an email by Angela saying the credit card has been rejected. I asked how to pay with a different card and she replied saying I can send the details via email.

I am borrowing the card/money from somebody else and they are worrying that it is an unsafe method of sending details and think its safer if there was a way to change them on the site where they know it is secure.

If it is fine to send the details via email which details do I send?

Unread post by **catherineyronwode** » Sat Nov 20, 2010 5:36 pm

You ask "which details do I send?" -- well, the card number, expiration date, security number, name of card-holder, billing address for card.

BUT -- you cannot use someone else's card to order from us unless you can get them on the telephone to speak with us.

We have had way too much fraud with "borrowed" cards that the person legitimately borrowed, then there was a falling out between loaner and borrower, and to get revenge, the loaner claimed it was an unauthorized charge -- and WE got stuck with the chargeback. So that's a total no-no. No borrowed credit cards without us speaking to the card-holder first.

I recommend that you and your loaner telephone the shop and talk to Angela, the office manager. She is off Sunday and Monday and will be back in on Tuesday. Or you could ask for Della or Heidi to help you, as they will be in on Sunday and Monday, i think.

As far as how safe it is to send card number by email -- i've done it for years with no trouble. Some folks are more concerned about security and they break the card number up into two messages. But, as i said above, because you are using a loaner card, we need to speak to the owner of the card.

Addi123 · Unread post by **Addi123** » Sat Nov 20, 2010 11:24 pm

Ok, I am unsure what time they can call as we live in the UK and wouldn't want to call at an innapropriate time (i.e, midnight)
I will talk with them later (they are asleep at the moment)

Thankyou for helping.

angelindisguise · Unread post by **angelindisguise** » Wed Dec 15, 2010 1:07 pm

Hi.

I am trying to make an order to ship so I can get it asap, but when I go to "ship to" in my account and try to edit my shipping address, it pops up with a "no selection" and I tried calling, but the line is busy.

Can anyone help guide me through this? Thanks.

Unread post by **Devi Spring** » Wed Dec 15, 2010 1:29 pm

Just keep calling - the line won't be busy forever.

angelindisguise · Unread post by **angelindisguise** » Wed Dec 15, 2010 2:24 pm

Yes, I got through. Thanks Devi.

angelindisguise · Unread post by **angelindisguise** » Fri Dec 17, 2010 6:53 am

Do they notify you when they ship?

Unread post by **Devi Spring** » Fri Dec 17, 2010 6:56 am

Yes, shipping notices are emailed for UPS shipments, but not yet for USPS (postal) shipments.

Aariadne · Unread post by **Aariadne** » Tue Feb 01, 2011 11:55 am

I couldn't find this topic on the forum when I did a search so I'll ask.

I want to order things from the company but I have no credit card and to the best of my knowledge Lucky Mojo has discontinued the mailorder catalogue. I'm wondering if I went throught he online order forms and wrote them all down (or printed them and mailed them with a USD money order) if that could work. What address could I send the order to? Thanks.

Unread post by **starsinthesky7** » Tue Feb 01, 2011 12:00 pm

http://www.luckymojo.com/mojocatorder.html

Please read the above link.

Unread post by **catherineyronwode** » Sun Feb 20, 2011 12:46 am

Yes, you can order with cash or a money order -- be sure to include all information and enough money for postage.

We also accept Visa Gift Cards, which you can purchase at many stores and then use just like a debit card. However, you will have to register an address with the gift card because our system wants to compare the adress to the card-holder's adress (to guard against the use of stolen cards). It is in your best interest to always register an address for your gift cards, whether or not using them to shop at our company.

mudra · Unread post by **mudra** » Thu May 19, 2011 7:41 am

Hi,
I would like to know what's the name that will be shown in my credit card statement if I order LM products? I'm using our credit cards and I just want to make sure it's discreet, trying to avoid questions/curiosity from hubby since I plan to order over $50 worth of items.

Also, do you have a store @Amazon.com?

Let me know, thanks!

kmew1315 · Unread post by **kmew1315** » Thu May 19, 2011 12:08 pm

It says "Lucky Mojo" on the statement.

If you want to hide your purchase, buy a prepaid Visa gift card for the correct amount (you can use cash for this making it more discreet) and then use that to make the purchase. Make sure you buy a card that you can edit the info for so that you can use it for online purchases (i.e. the card will have to be in your name to make the purchase, but most prepaid cards will give you a website to go to to add that info). If you have a Simon mall near you, go there and buy one of their gift cards. I know you can edit the info online and I think they only cost $2.

Make sure to get the card for more than you're planning on using just in case and then you can use the extra to buy groceries or whatever you need and you won't be spending any extra money. Many stores will let you place some on the card, such as what you have left on the prepaid, and then the rest via whatever other method you want to use.

mudra · Unread post by **mudra** » Fri May 20, 2011 6:29 am

Thanks for that tip, I'll most likely do that.

BTW, does LM have a store at Amazon.com? Thought it would be good to order there since the name on the card would show as "amazon.com--"

Unread post by **Devi Spring** » Fri May 20, 2011 6:35 am

No they do not have an Amazon store.

mudra · Unread post by **mudra** » Fri May 20, 2011 7:03 pm

Ok, thanks!

wendy · Unread post by **wendy** » Sun Jul 03, 2011 8:42 am

I made an order and I'm not happy with the service. Order number 26997
I'm very sad that my email request and question has been ignored. I live abroad and it's difficult for me to ring the office.
As well I ask for Jezebel root separately by email as it's always out of stock on the site, but in another post Cat was saying that they have Jezebel root but just to ask for it.
See post Jezebel Root Questions and Answers
I only receive an email days later saying about Jezebel root: I'm sorry, but we cannot add to your order, as we've already invoiced it. If you would like to purchase something more, please make another order.I mean I ask by separate email same day that I order for Jezebel root to ad it as I couldn't purchase it online.
And the worse thing is that my other email request has been ignored.

Sad Wendy

angelael · Unread post by **angelael** » Tue Jul 05, 2011 5:43 am

Hello Wendy,

Sorry to hear this. I think it does take them awhile to get to the emails. I have ordered Jezebel Root twice, but this was several months ago. The first time I saw that it said it was "out of stock", but then I read the same post that you did. When I was ready to place an order it still said "out of stock", so I asked for it in the comments section of my order. The next time I wanted to order it I had noticed that it is listed in the complete inventory, http://www.luckymojo.com/lucky-mojo-inventory.html , so I was able to add it directly to my shopping cart.

So if you ever have any special requests with your orders in the future always put it in the comments section of the order.

wendy · Unread post by **wendy** » Sat Jul 09, 2011 1:17 pm

Hi, thanks for your reply, but I did put it in the comments section of my order and I did sent a seperate email as well.

ariela · Unread post by **ariela** » Sat Jul 09, 2011 4:21 pm

Hi I recently ordered two things from LMCC. The first one processed through my credit card fine. But I ordered something for $17 and unfortunately my credit card was stolen/lost this weekend, and someone spent $10 of it to buy something at a vending machine. I had $20 left before I was using to make the $17 payment, but it's coming up declined. I emailed the order@luckymojo but haven't heard back. I didn't cancel my card partly because the other purchase was "pending" so I didn't want to mess that up. So sorry about this.......I really want to straighten this out and it certainly wasn't intentional. What should I do? Can I call the shop on weekends? The other thing I can do is pay with paypal and money pak .....til I get my card replacement.