International Orders / International Shipping

Magickalcurios · Unread post by **Magickalcurios** » Sat Jan 22, 2011 5:26 am

Do they send the tracking number by email once our orders are shipped
or we have to ask from the staffs for it?
Thanks

Unread post by **Miss Ida Lundin** » Sun Jan 23, 2011 7:41 am

Hi Magickalcurios,

Domestic shipments get an automatic tracking number via email.

International Priority Flat Rate shipments do not get a tracking number (none is generated by the USPS system), but they do get a customs form number. This customs form number is not automatically sent to you via email, but you can call or email the shop and they will give it to you.

If you pay extra for International Express Mail (which is very costly), your package will be given an automatic tacking number which will be sent to you via email, PLUS there will be a customs form number which you may have by calling or emailing the shop and asking for it.

Magickalcurios · Unread post by **Magickalcurios** » Sun Jan 23, 2011 9:10 am

Oh ok....Thanks so much svar...
I was still waiting here and wondering....lol
Thanks alot for clearing up

Magickalcurios · Unread post by **Magickalcurios** » Sun Jan 30, 2011 11:40 am

Oh my goodness.....
I was charged with USD140.25 for my shipping charges alone

That was really really expensive!!!
I dun understand why I was charged that much since
I opted for International priority flat rate Medium box
Which cost only usd45.50 as stated on the webby for up to
20pounds. And I dun think my orders weighs that much?
Even if it exceeds, still it won't mount up to USD140.25???
Hope to get some clarifications from the staff soon...
Oh my gosh....

Unread post by **Miss Ida Lundin** » Sun Jan 30, 2011 1:58 pm

This isn't really something we can answer here on the forum. If you believe a mistake has been done with the shipping charges you should call the shop. Sometimes mistakes happen. That said it sounds strange that a package of 20 pounds would only cost 45.50 to ship to Singapore. That medium package isn't that big so my guess is that they had to take a bigger package for your order.

But you can call the shop to make sure no mistake has been made.

Luna · Unread post by **Luna** » Fri Feb 04, 2011 5:44 pm

Hi!

I want to order some things from your shop, and I live in scandinavia. I dont have any mastercard / visa-
Can I send you money with Western union or dollars in a rec. letter? Please let me know

Luna

Unread post by **starsinthesky7** » Fri Feb 04, 2011 5:56 pm

They dont take western union but they do take cash. I would wrap that up in a card of something, and then send it to lucky mojo.

Luna · Unread post by **Luna** » Fri Feb 04, 2011 6:18 pm

Perfect! Thank you for letting me know:)

Luna

Amilo · Unread post by **Amilo** » Sat Feb 26, 2011 3:51 am

How long does it take to ship to sweden?

snowwhite · Unread post by **snowwhite** » Wed Mar 16, 2011 10:55 pm

i am really worried now,i placed an order mostly for oils on the 1/3, LM says it has been shipped (money has been withdrawn from my account for shipment), I have received nothing, i called the USPS and the int mail center (ie the first point of call for any parcel), i was told there was nothing, i have reasons to worry, i have notified LM a number of time, unfortunately i can't call them, i can only email, but then nothing has been done.
Ms Cat pls help

Unread post by **Miss Ida Lundin** » Wed Mar 16, 2011 11:02 pm

This is not the right place to ask for help with your order. If you have e-mailed the store I suggest you wait till they get back to you. You could also Email them again or make arrangements so you can call the store.
Good Luck to you.

Unread post by **catherineyronwode** » Thu Mar 17, 2011 10:49 am

Snow Wite, I am sorry you are having trouble with your foreign order, but please understand that you are using a fake name here and i have no idea what your real name is, so even if i wanted to help you, by looking up your customer account and international order in the database, i could not, because i don't have your name or your customer account number.

I can look up your internet service provider based on the posts you make here. You are posting through an isp in Dubai, UAE -- but that is just a service provider and you may not be located there, for all i know.

You need to contact the shop.

The office manager is Angela, and her assistant who handles order entry is Della.

The shipping manager is Eileen.

I got Eileen on the phone just now (i am not in the shop myself) and i wasted her time by asking her to look up shipments to Dubai, and she says she has shipped no packages to Dubai in 2011 -- but that's just your internet service provider's location, not necessarily where you live.

Do you understand now why posting here is a waste of your time and ours?

Every time someone posts this kind of message here about trouble with an international order, the answer is the same: Contact the shop.

This message will never change.

This forum will never be used as a way to straighten out missing, damaged, lost, or otherwise attention-needing foreign orders.

Call the shop at 707-887-1521 or email them at order@luckymojo.com -- provide your real name and they will respond.

Thank you.

snowwhite · Unread post by **snowwhite** » Fri Mar 18, 2011 12:59 am

Thanks for the reply Ms Cat,it is quite a relief to hear from you, i will email the shop again.

order no:22774

Unread post by **Miss Ida Lundin** » Fri Mar 18, 2011 7:51 am

I didn't see this post until now Amilo,
It can take from a week to a month. Depending on whether all your products are ready for shipment immediately or if it has to be made. If there is a queue of orders before and if your shipment gets stuck in custom or not. Last order I placed took two weeks.

Amilo · Unread post by **Amilo** » Thu Mar 24, 2011 5:47 am

Hello!

I did an order, but how will i know if it got shipped away?

A

Unread post by **Miss Ida Lundin** » Thu Mar 24, 2011 6:43 am

Amilo,
Since you are an international customer,
When your order is shipped there will be a second charge to your credit card.
You can check this on your credit card report.

Amilo · Unread post by **Amilo** » Sat Mar 26, 2011 8:20 am

but when will lucky mojo....charge me for the shipping etc?

I saw that 29 dollars have been taken from my account/visa. For the products
But no shipping, when will this happen?

And how will i know that it has been sent?

Unread post by **Miss Ida Lundin** » Sat Mar 26, 2011 8:35 am

Amilo, As I have previously told you, the shipping charges will be taken from your account at the time of shipment. If you check your bank report you can see when the charge has been made. Then you will know that your goods have been sent, on the day that charge occurred.

AmaSarah · Unread post by **AmaSarah** » Sat Mar 26, 2011 1:46 pm

That's some good info to know. My last order shipped so quickly that I only had one charge. I'm just about ready for my next order so I'll look for that instead of sweating the shipping date.

Unread post by **Miss Ida Lundin** » Sun Mar 27, 2011 2:21 am

AmaSarah the second shipping applies to international customers. If you are in the US as you are, the shipping charges are calculated automatically when placing your online order.

Amilo · Unread post by **Amilo** » Tue Mar 29, 2011 11:16 am

I did 2 orders, how long will it take before they ship the items

Unread post by **catherineyronwode** » Tue Mar 29, 2011 11:27 am

Amilo,

Your order contains hand-made goods.

We will ship your order when it has been prepared.

You will be see a second charge for internationsal shipping when we ship.

You are responsible for all customs and duty charges in your nation.

If you want to have the customs form number for your package -- or if you have any other questions about your order, you must NOT post in this forum -- but rather you must send email to

order@luckymojo.com

Amilo · Unread post by **Amilo** » Tue Mar 29, 2011 11:30 am

Cat, i saw u weronline, thats why i wrote.

But now i will know that u prepare things, that u done have a lot of it, to just ship it right away.

Thanx, no harm done.

But now i know i have to wait some days, before the things are done and ready for me.

Thanx!! I hope to enjoy it with good results like everyone here!!

Nblackqueen · Unread post by **Nblackqueen** » Sat Jul 09, 2011 6:05 am

Can anyone give me a hint on how long it takes for orders to reach the Netherlands? I received an e-mail saying your order was shipped on the 20th of June and up to today there is still nothing.I had to send a post here because calling from the Netherlands costs a lot of money and also time different is another issue. 6 hrs ahead is quiet a lot of difference in space..

Unread post by **Miss Ida Lundin** » Sat Jul 09, 2011 6:50 am

The time it takes to ship the package depends on how large the package is. It also depends on if it is held in customs in the Nederlands. I would give it another week. If you haven't recieved anything then, write an email to the store and ask for the shipping number. That way you can check the shipping company website, and see where your order is at.
/Ida

viennayeung · Unread post by **viennayeung** » Fri Jul 22, 2011 9:42 am

Hello All. I would like to ask those who live in Canada, do you know if there are any restrictions on what we cannot order from LM?

I am planning to order crown of success spell kit and honey jar.... but not sure if the custom has any restrictions.

I have checked with Canada Post (but they are not sure), and also the website of Canada Border Services. It seems to me it should be okay to import. But I just want to make sure.

I really appreciate it if someone can share some thoughts or experience. Thanks!

Unread post by **Devi Spring** » Fri Jul 22, 2011 11:17 am

I've never had a problem importing any items from Lucky Mojo. I think the only main restrictions are on LIVING plants being brought across the border. Dried herbs, and other processed food items (such as honey), are fine.

viennayeung · Unread post by **viennayeung** » Fri Jul 22, 2011 11:27 am

Thanks Devi Spring! I am going to order them now

Unread post by **aura** » Fri Jul 22, 2011 12:02 pm

Like Devi, I've never had any difficulty with receiving any products from LM - nor has there ever been any problem with the packages passing through customs.

viennayeung · Unread post by **viennayeung** » Fri Jul 22, 2011 6:58 pm

Thanks Aura! I just placed my order today. Hopefully everything will be fine

Artaynia · Unread post by **Artaynia** » Tue Aug 02, 2011 1:33 pm

(Hope this is in the correct section)

How long does it take to post to the following areas of the world?

UK

Europe

America

And everywhere else?

Unread post by **Devi Spring** » Tue Aug 02, 2011 2:05 pm

international-orders-international-shipping-t4252.html

how-long-to-receive-order--t952.html

mumma · Unread post by **mumma** » Tue Aug 09, 2011 3:22 am

Australia?

1) Has anyone ordered oils from Australia?

2) Was customs okay with these getting through?

3) Anyone had any problems receivin products who live in Australia?

4) Just a bit worried as I know it isn't always the best idea to order alcohol base products such as perfumes, etc.,

5) Also what was the postage like? I just need a couple of things and am worried shipping will be the same amount as my order or double. LOL.

Needing to order a few things but dont want to waste the shops time, my time or money.

Unread post by **jwmcclin** » Fri Aug 26, 2011 8:00 am

n00b, I recommend that you call the shop or re-read the discussion on 'international shipping' in the forum because there are moderators here that live in Australia, I'm sure they can help you with your questions.

Unread post by **catherineyronwode** » Sat Sep 03, 2011 7:50 pm

1) LMCCo has 203 client-records for folks in Australia.
We have 26 client-records for folks in New Zealand.
We have 509 client-records for folks in Canada.
We have 220 client-records for folks in the United Kingdom.
We have 8 client-records for folks in Jamaica.
We have 13 client-records for folks in Trinidad and Tobago.
We have 3 client-records for folks in the Bahamas.
If you would like information on how many clients we have in any other former British colony or any other nation that is a member of the Commonwealth, just ask!

2) I know of one person who had trouble, repeatedly -- i have not heard very much negative feedback from the other 202 people.

3) Australia does not have a high rate of lost of stolen or confiscated packages. The only trouble seems to have been that one person's issues with a local customs agent. We have been told that smaller packages with lower declared values are less likely to be opened. This is true in New Zealand as well.

4) If you are worried about alcohol-based products, then don't order colognes. Nothing else that we sell is alcohol-based.

5) As stated elsewhere in this thread and on our web site, we are not in control of international shipping charges. We charge exact shipping plus $2.00 -- the $2.00 covers our extra time filling out customs forms and declarations. Depending on where you live, your shipping cost will range from a little bit above the USA rate to almost double that of your merchandise. This has repeatedly been stated on the web site and in this thread.

Here are some links to Lucky Mojo's web-based information on foreign shipping:

http://www.luckymojo.com/mojocatorder.h ... eign-order
http://www.luckymojo.com/mojocatorder.h ... stimations
http://www.luckymojo.com/mojocatorder.h ... gn-us-mail
http://www.luckymojo.com/mojocatorder.h ... ign-fed-ex
http://www.luckymojo.com/mojocatorder.h ... ip-nations

mumma · Unread post by **mumma** » Sun Sep 04, 2011 4:28 pm

Thanks guys. Great news! Will be ordering some things once I get the spare cash - especially chinese wash, etc., for when I get my new home.

Jinglepop · Unread post by **Jinglepop** » Wed Sep 07, 2011 11:50 pm

AHA! Glad to have found this thread about the weight of a glass encased candle. Didn't have to start a new one!

I checked and Lucky Mojo sends things via mostly USPS. I also checked the USPS website for international shipping (postage calculator). I found out, it is by far best to just opt in Lucky Mojo's "Special Shipping Instructions" for USPS International shipping FLAT RATE SERVICE (Maximum weight of parcel not more than 20 pounds) than "Select Shape." It is much cheaper and more sensible especially when a person orders many items.

So for you annkus who is in Australia using a "medium" FLAT RATE USPS box shipping will cost you US $45.50. Since the limit is 20 pounds, you could very well possibly order 3 glass-encased candles.

Miss Catherine? I know the candle is heavy, but surely one cannot weigh more than say, 5 pounds?

*is going to order a boatload of stuff from Lucky Mojo and is going for FLAT RATE international shipping* Thankyou Lucky Mojo for Special Shipping Instructions!!!

beebee22 · Unread post by **beebee22** » Sun Oct 02, 2011 4:42 am

Vigil candles weigh about 24 oz according to my scales. Hope this helps someone.

Cheshanna · Unread post by **Cheshanna** » Sun Oct 02, 2011 12:31 pm

I'm in the UK and am a bit confused by the shipping costs. Is the $10 thats automatically added to the bill charged on top of the shipping charged by USPS? I'm looking at buying a pair of large lodestones and some magnetic sand and, from what I can see on the USPS page, it looks like the postage will be around $40 - am I reading it right?

Blueberry · Unread post by **Blueberry** » Tue Oct 04, 2011 9:49 am

Im in the Uk I was charged the full price in British currency it wasn't converted to american currency why is this?
I noticed I ordered with American currency but it was taken out as British currency is there any reason why for that I noticed two payments where taken out, the first amout that was taken out was the correct currency then more money was taken out, is this normal?

That doesnt seem correct that Im paying full amount even though the american currentcy is lower then the British.

tikiwiki1001 · Unread post by **tikiwiki1001** » Fri Oct 07, 2011 4:12 pm

Is there anyone in the forum who retails LM Products and is located in HongKong, Singapore or other countries in Asia or maybe even in Australia? I'd like to purchase some products while saving on shipping charges and shipping time. Most of the things I order from the US arrive 1.5-2 months later :S

Unread post by **catherineyronwode** » Fri Oct 07, 2011 10:54 pm

Blueberry, you wrote, "I was charged the full price in British currency it wasn't converted to american currency" -- but what you wrote makes no sense to me. Our site runs with a shopping cart that only accepts US currency. There is no conversion to British or any other currency at our site, not does our site convert from British currency or any other currency to US currency. Our site only runs on US currency from start to finish.

The second charge you saw is for shipping. We charge our exact cost plus $2.00 for the time spent filling out cyustoms forms and making declarations.

Tikiwiki1001, i am sorry but we don;t have any wholesale buyers in Hong Kong or Singapore. We do ship to quite a few retail individual customers in those places, though.

Blueberry · Unread post by **Blueberry** » Sun Oct 09, 2011 5:18 pm

Ok thanks Catherine I may of incorrectly of made a mistake.

Blueberry · Unread post by **Blueberry** » Sun Oct 09, 2011 5:20 pm

Ok thank you Catherine for answer I may of incorrectly of made a mistake. But what I was getting at is that if its $ 2.00 will that be converted to £2.00 but I realised it was incorrect. Thanks for reply.

farosea · Unread post by **farosea** » Tue Jan 03, 2012 12:44 am

uh ho, maybe that is why my order is taking some time. Damned aussie customs! They better not touch my deer's tongue and balm of gilead. Is there a Lucky Mojo supplier in Australia?

Unread post by **Mama Micki** » Tue Jan 03, 2012 7:25 am

If there were an authorized seller of Lucky Mojo in Austrailia, the business would still have to deal with getting the supplies through customs.

tristessa · Unread post by **tristessa** » Sun Jan 15, 2012 10:46 pm

hi all
just wondered what the turnaround time is for an order to be shipped out from the day you place the order? there doesn't seem to be any info on this in the shop. thanks.

Unread post by **catherineyronwode** » Mon Jan 16, 2012 9:29 am

tristessa, the shipping time varies because ALL ITEMS ARE HAND-MADE TO ORDER. There is no "factory." There is no "container on the way from China." There is no "production line." Each bottle of oil, each packet of sachet powder, each bag of herbs, each mojo bag is hand made and hand-packed and prayed over for the success of the one who will use it. In the case of some herbs (and the formula oils and foil-packs containing those herbs), the plants are grown, harvested, and dried right on our property.

So if you order two oils, it's likely your order will be shipped within 24 - 48 hours -- and these "quick picks" are handled by one person (Lisa, at the present time) whose entire job is to select and fill the quick picks and get them back to the shipping department.

However, if you order 16 different oils and we are out of half of them, then your order must wait a few days while we make eight different oils for you.

And if you order 16 oils and 16 sachet powders, then your order may have to wait even longer, as some of the team cannot handle making sachet powders (due to asthma) and your order will likely be placed on hold until someone with no asthma can make the 5 sachet powders we are out of while someone else makes the 8 oils we are out of.

That's why you'll see some people praise our almost immediate shipping and others complain about our delayed shipping -- it all depends on what they have ordered!

The only way around this is to call the shop and ask what's in stock today. We're like a fresh-foods market -- some days there's a lot of one thing, because we made a run of whatever-it-is and have it on stock for a week or two, and some days we allow five or six orders for whatever-it-is to pile up so we can make a single batch of whatever-it-is and fill all the orders at the same time and have enough left over to use in quick-picks for the next two weeks.

Our most popular formula oils are almost always in stock; the biggest delays will come when a person orders a mass of spell kits -- because typically the kits require the oil, sachet, bath crystals, and incense for that formula, plus herbs, mojo bags, and other items -- and if you multiply that by six different spell kits, it is quite likely that we will have to make some products to fill the order.

Gunnerx · Unread post by **Gunnerx** » Fri Jan 27, 2012 1:22 am

Hi 1st time here. Im extremely interested in the goods LM have.
Do you ship to Malaysia & roughly how much the shipment will cost me Please?
Normal shipment or express shipment?
Thank you.

Unread post by **catherineyronwode** » Fri Jan 27, 2012 1:27 am

We do ship to Malaysia, but we do not make shipping estimates for people. We ship via US Postal Service.

Look in this thread m=for more answers to related questions.

Thanks.

Gunnerx · Unread post by **Gunnerx** » Fri Jan 27, 2012 7:17 am

Thanks for fast reply.
Next month will get reading done then shall see what I need to buy then.
Are there any pass customer staying in Malaysia/Singapore who bought the powder incense/candle here before please?
Just to make sure this kind of "highly imflammble" powder wont be confisticated by custom.

Animor · Unread post by **Animor** » Tue Mar 27, 2012 1:23 am

I have moved in Greece now. Do you ship here? How long would it take to arrive?
I am asking because I'll be here only for a few months and I worry that my package may arrive after my departure! I'd better wait till I move again?

bedatcheeky80 · Unread post by **bedatcheeky80** » Mon Apr 09, 2012 2:47 am

Gees, after reading most of all the postings, I decided to go ahead and contact Customs in my country. In Australia, if your imports are made from traditional herbs, you have to contact the Australian Government Department of Agriculture, Fisheries and Forestry (DAFF). I've sent them an email so all I need to do now is wait for the verdict.

bedatcheeky80 · Unread post by **bedatcheeky80** » Tue Apr 10, 2012 1:49 am

International buyers please take the time to search the "Foreign shipping" link. It has all the information you need about ordering via international orders. Please just do a bit of research, search even the sitemap and you'll find the information (especially information about shipping to certain countries) - it is there. I feel sorry for the staff at Lucky Mojo who constantly need to readdress this issue.

The link is here: http://www.luckymojo.com/mojocatshipping.html

Unread post by **jwmcclin** » Tue Apr 10, 2012 7:58 pm

Thanks for the heads up bedatcheeky80...I have merged your post with the International Shipment information.

bedatcheeky80 · Unread post by **bedatcheeky80** » Fri Apr 13, 2012 6:04 am

Anytime jwmcclin, anytime.

bimn · Unread post by **bimn** » Sat Apr 28, 2012 12:32 am

Hello, I'm wondering if I always have to authorize the billing for the shipping costs on an international order or if you do it anyway when the order is packed?

Unread post by **catherineyronwode** » Mon May 07, 2012 9:08 am

The foreign shipping terms are stated on our web site -- we cannot tell the weight until we pack the goods, as we carry non-standard-sized and hand-made goods of many types -- and so we will bill for shipping when we are ready to ship.

If the credit cards fails the shipping charge (and this is quite common, sadly) we then attempt to contact the customer for several days via email.

If no contact results (and this too is sadly common) we open the package, unpack everything, return the goods to our shelves, and issue a refund minus a 15% restocking fee.

Romani52 · Unread post by **Romani52** » Thu Jun 21, 2012 2:08 pm

I tried to order three bottles of Lucky Mojo Oil on Ebay and it said the shipping was $390 to ship to New Zealand. Then I tried to order from Lucky Mojo I supplied my credit card and everything, but it didn't tell me how much the shipping was and I also didn't get a confirmation email. Now i'm worried sick in case I get a random credit card bill with US$390 shipping on it. How can I check what is happening? I don't want some random internet scammer using my credit card details either. How can I confirm if my order was successful and how much the shipping is going to cost?

mumma · Unread post by **mumma** » Tue Jul 17, 2012 3:36 am

How much would shipping of a nation sack be to australia?